KLM replaces cash handouts with pre-paid debit cards

Old Apr 2, 04, 11:39 am
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KLM replaces cash handouts with pre-paid debit cards

"Dutch airline KLM is introducing pre-paid debit cards from ABN Amro to replace its existing system of providing cash to customers following over-booked or delayed flights."

http://www.finextra.com/topstory.asp?id=11553

johan
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Old Apr 3, 04, 3:29 am
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Can't you just force them to give you cash? That's what the rules state.....
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Old Apr 3, 04, 3:29 am
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Cash for a delayed flight?

Anybody ever get cash for a delayed flight? All I ever got was meal vouchers (given very grudgingly) and if delayed overnight, a hotel chit and bus chits.
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Old Apr 3, 04, 3:42 am
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Smile

Under the new EU-rules that will start to happen.
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Old Apr 3, 04, 6:27 am
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Originally Posted by brenno
Can't you just force them to give you cash? That's what the rules state.....
According to the story you can use the card in any ATM-machine to get cash.
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Old Apr 4, 04, 12:34 pm
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It seems to be so and I suppose this works. But still an atm-card is a different way of paying (just as crediting a credit card would be). I don't like the thought of being depended on KLM's way of choosing technology. I just consider this not to be service for the customer. It would have been nice if customers had a say in this, afterall they are the victims....
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Old Apr 4, 04, 2:23 pm
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Lightbulb makes sense

From an operational point of view, this makes sense... no need to stockpile cash for irregular operations. Who pays cash for airline tix these days?
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Old Apr 5, 04, 6:44 am
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Originally Posted by brenno
Can't you just force them to give you cash? That's what the rules state.....
I'd say you're right there. We use Visa VTM cards a lot in our company for petty cash, expenses etc. and they are extremely handy and really useful. I think this is a great idea.

However, there is a hefty per use charge - we get stung for 3.50 every time we use the card; I wonder if KLM has come to some arrangement for a kick-back from Maestro, when punters use the card more than once?
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Old Apr 5, 04, 7:33 am
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Originally Posted by GoldCircle
I'd say you're right there. We use Visa VTM cards a lot in our company for petty cash, expenses etc. and they are extremely handy and really useful. I think this is a great idea.

However, there is a hefty per use charge - we get stung for 3.50 every time we use the card; I wonder if KLM has come to some arrangement for a kick-back from Maestro, when punters use the card more than once?
I'd say they cut some deal with ABN AMRO. Else they wouldn't do it.
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