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-   -   Lost baggage - how to solve (https://www.flyertalk.com/forum/klm-flying-dutchman/2178882-lost-baggage-how-solve.html)

mlin32 Jun 6, 2025 4:08 pm


Originally Posted by Ditto (Post 37131260)
Even back at home they are not stingy at all, if I travel for over a week there are not that many clothes left at home, I already found myself back at home with a lengthy delay of luggage having to buy clothes and toiletries, no issues whatsoever getting reimbursed by KLM.

I would not consider that the norm, as there have been multiple reports of AF and KLM denying remboursement on the basis that you have your necessities at home.

the810 Jun 7, 2025 1:24 am

Thanks to both of you :) Turns out that the bag was indeed on that flight, but somehow they lost it within ZRH and only found it late in the evening. They emailed me at 22:02 as I was just approaching the airport to pick up my buddy, but their airside office closes at 22:00, lol. At least I got cover for those overnight clothes I purchased by that point and I can go back to saying that I have a 100% success rate with checked bags 😀

Bit of an unnecessary stress (and 60€ cost to KLM) but otherwise all is fine :)

sehgalanuj Jun 7, 2025 7:45 am


Originally Posted by the810 (Post 37131875)
Thanks to both of you :) Turns out that the bag was indeed on that flight, but somehow they lost it within ZRH and only found it late in the evening. They emailed me at 22:02 as I was just approaching the airport to pick up my buddy, but their airside office closes at 22:00, lol. At least I got cover for those overnight clothes I purchased by that point and I can go back to saying that I have a 100% success rate with checked bags 😀

Bit of an unnecessary stress (and 60€ cost to KLM) but otherwise all is fine :)

This gives me soft deja vu. I've had the exact thing happen to me in ZRH about 10 years ago. Bag in the flight, but lost within the airport and then an email just as they closed. But they delivered it the next morning by taxi. So hopefully, yours is coming too.

the810 Jun 25, 2025 3:54 am

The luck is not on my side, another bag got delayed under uncertain circumstances. I just wanted to check, do I always make reimbursement claim with the last airline in the process? E.g. in this case I connected from AF to AZ at FCO (and that's likely where the bag is, since AF tracking shows it at loaded to FCO) - is AZ responsible for the reimbursement? Or the airline I checked the bag with (AF)?

Ditto Jun 25, 2025 4:12 am

Yes, you should usually make the claim with the last airline.

Solevita Jun 25, 2025 3:04 pm

Wonder if there was an issue at FCO yesterday or just par for the course? I did the reverse of the810, AZ to FCO then AF to CDG to MAN. Bag stayed in FCO and as I was filling in the PIR at MAN someone else was there reporting a bag similarly stuck at FCO. No movement 24 hours later...

the810 Jun 26, 2025 2:41 am


Originally Posted by Solevita (Post 37168838)
Wonder if there was an issue at FCO yesterday or just par for the course? I did the reverse of the810, AZ to FCO then AF to CDG to MAN. Bag stayed in FCO and as I was filling in the PIR at MAN someone else was there reporting a bag similarly stuck at FCO. No movement 24 hours later...

I was wondering whether this may be related to AFKL and AZ systems not talking to each other properly? But still, my transfer was four hours long so I'd expect someone to find the bag not going anywhere in time to catch the original flight.

Mine got updated to "item found" in the afternoon following the original flight and was forwarded on the next flight, i.e. 24 hours later. It's supposedly in Tirana now, with delivery initiated so I expect a relatively happy ending :)

Solevita Jun 26, 2025 3:30 am


Originally Posted by the810 (Post 37169608)
I was wondering whether this may be related to AFKL and AZ systems not talking to each other properly? But still, my transfer was four hours long so I'd expect someone to find the bag not going anywhere in time to catch the original flight.

Mine got updated to "item found" in the afternoon following the original flight and was forwarded on the next flight, i.e. 24 hours later. It's supposedly in Tirana now, with delivery initiated so I expect a relatively happy ending :)

Flew out to Tirana beginning June GOT-CDG-FCO-TIA with 4 bags and surprisingly all 4 arrived despite the CDG-FCO (AF) leg being cancelled and rebooked on an hour earlier flight whilst we were in the air to CDG. Had plenty of bags delayed by a day or so on this route to Tirana always stuck in FCO, but never when leaving Tirana. Sadly still no movement on my bag but c'est la vie!


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