Problem Trying to Book
 

Trying to book GLA-HKG return via AMS and CDG on the KLM website in premium comfort and I keep getting a message saying:

"Sorry, because of a technical issue on our end, it's not possible to complete your booking online."

However if I change the destination to ICN or change the point of departure to EDI I get taken to the seat selection page then the payment page.
I spoke with the KLM helpdesk in the UK and they were also unable to get it to book.

Anybody got any ideas what might be causing this?

Are you trying to route HKG-AMS-CDG-GLA on the return?

No, HKG-CDG-AMS-GLA. I’m selecting the options offered to me.

If I select the GLA-AMS-HKG flights rather than GLA-AMS-CDG-HKG then the booking engine lets me past the screen where you input the name to proceed to the seat selection and payment screens.

When I select GLA-AMS-CDG-HKG via the app when it tries to move beyond the screen with your name/details on it, it gives an error saying “The API has neither a response or an answer.”

Normally I would just book the most direct routing, however it is more than 2 x the price to route via AMS with 1 stop rather than the 2 stop option via AMS and CDG.

Even the option to originate in EDI is £200 more expensive and GLA is significantly closer to me.

why don’t you call ? They will waive the booking fee as you cannot complete the booking on-line.

Seems to be other errors as well. App shows me logged in, but no my trip / travel info. Website was the same. I logged out, and can not log in again due to an error msg.

Flying Blue back-end has been down for over 4 hours now... Even call center can't do anything!

I did call. The agent could only book economy or business. I also tried a day later using the KLM WhatsApp with the same outcome.

I suspect a double eu connection runs foul of routing rules but unsure. Can you pull it up using an OTA or ITA?

Thanks Erik,

I can find it via Google flights where it directs me to the Air France website and I encounter the error.

I can also price it up on the Expedia app - Premium light only.

Interestingly I can price it originating in EDI with no issues. The only difference between GLA and EDI that I can think of in this case is EDI is served both by AF and KLM where as GLA is KLM only.

I have a KLM voucher that would cover approx half the cost, so would prefer to book via them.

I might have found the issue and it seems to be linked to KLM only serving GLA and KLM only offering HKG 4 days per week from AMS.

If I select GLA-AMS-CDG-HKG outbound and HKG-AMS-CDG-GLA inbound on a day when KLM have a HKG-AMS on the return then I can book premium comfort. If it’s on a day where KLM don’t have a HKG-AMS flight then I get the error.

Therefore I just need to adjust my days slightly.

If only the website would have told you that ... big IT fail :rolleyes:

You could try a multi-segment or open-jaw booking. Just plug in the exact same flights (one by one), but the website may handle it differently that way - potentially resulting in a different outcome.