Competent call center
Jun 28, 2022, 7:07 am
#1
Original Poster
Join Date: Apr 2018
Programs: Delta Diamond
Posts: 136
Competent call center
Is there a competent KLM call center I can call? Tried half a dozen times on the US number and have been told half a dozen different reasons why I can't change my return flight, despite there being availability on KLM.com and on matrix. Twitter has been even worse. Pretty sure they're processing the stopover wrong or not at all (they're often saying the flight is COMPLETELY sold out, which is obviously not true). But can't get a coherent response as they don't seem to understand how fares actually work.
Thanks for any help!
Thanks for any help!
Jun 28, 2022, 8:57 am
#2
Join Date: Jan 2022
Location: VLC
Programs: FB Plat (Y3), All Accor Gold (Y2)
Posts: 639
Is there a competent KLM call center I can call? Tried half a dozen times on the US number and have been told half a dozen different reasons why I can't change my return flight, despite there being availability on KLM.com and on matrix. Twitter has been even worse. Pretty sure they're processing the stopover wrong or not at all (they're often saying the flight is COMPLETELY sold out, which is obviously not true). But can't get a coherent response as they don't seem to understand how fares actually work.
Thanks for any help!
Thanks for any help!
it might be worth calling in the US' afternoon, when the EU is 'closed' or visa versa. Probably other teams staffed.
alternatively, call middle of the night if you're platinum, as that offers you 24/7 support.
Jun 28, 2022, 9:01 am
#3
Join Date: May 2009
Location: AMS
Posts: 2,054
pretty sure no matter which number you call, you get to the same contact center depending on time of day.
it might be worth calling in the US' afternoon, when the EU is 'closed' or visa versa. Probably other teams staffed.
alternatively, call middle of the night if you're platinum, as that offers you 24/7 support.
it might be worth calling in the US' afternoon, when the EU is 'closed' or visa versa. Probably other teams staffed.
alternatively, call middle of the night if you're platinum, as that offers you 24/7 support.
Jun 28, 2022, 9:03 am
#4
Join Date: Jan 2022
Location: VLC
Programs: FB Plat (Y3), All Accor Gold (Y2)
Posts: 639
Edit: ah nevermind, flying blue is 8-8, KL in dutch is 7-22 and English 24/7
Jun 28, 2022, 11:31 am
#5
Original Poster
Join Date: Apr 2018
Programs: Delta Diamond
Posts: 136
Well, I finally got through to someone who found return availability in Z, but he said there was still a fare difference. He couldn't tell me why, tried to get a supervisor, but said no supervisors were working. Now I don't know what to do. I have tried to read the fare rules end to end and still can't find anything that would not allow making the change as an even exchange.
Jun 28, 2022, 11:33 am
#6
Original Poster
Join Date: Apr 2018
Programs: Delta Diamond
Posts: 136
Well, I finally got through to someone who found return availability in Z, but he said there was still a fare difference. He couldn't tell me why, tried to get a supervisor, but said no supervisors were working. Now I don't know what to do. I have tried to read the fare rules end to end and still can't find anything that would not allow making the change as an even exchange.
Jun 28, 2022, 12:31 pm
#7
Original Poster
Join Date: Apr 2018
Programs: Delta Diamond
Posts: 136
Well, I finally got through to someone who found return availability in Z, but he said there was still a fare difference. He couldn't tell me why, tried to get a supervisor, but said no supervisors were working. Now I don't know what to do. I have tried to read the fare rules end to end and still can't find anything that would not allow making the change as an even exchange.
Jun 28, 2022, 2:13 pm
#9
Original Poster
Join Date: Apr 2018
Programs: Delta Diamond
Posts: 136
Thanks for the heads up, though your tone could have been a bit presumptuous. I only posted the first of those, my guess is that flyertalk is poorly coded, and it was reposting when I refreshed the page on mobile. Trying to delete now, but but the edit button has no option for delete that I can see. Will try again when I get back to my laptop.
Jun 28, 2022, 3:06 pm
#10
Join Date: Sep 2021
Posts: 94
Jun 29, 2022, 2:31 am
#11
Join Date: Mar 2018
Programs: FB Plat, *A Gold
Posts: 366
If your phone number is registered at FB, you will be directed to the language of your profile. Also if you call the dutch number. In the menu you can choose the language, but anyway I get directed to English all the time.
Jun 29, 2022, 2:36 am
#12
Join Date: May 2009
Location: AMS
Posts: 2,054
But one can easily circumvent that temporarily by disabling caller ID or, of course, using a different phone. The Dutch IVR might pose a problem though. The downside to doing that though is that if you're elite they won't recognise that and will put you in the queue with all the other non-elites.
Jun 29, 2022, 11:17 am
#13
Join Date: Jan 2018
Location: BRE
Programs: Flying Blue Ultimate, LATAM Black, Vistara Gold, Accor/IHG Platinum, Marriott/Hilton Gold
Posts: 478
Somehow, strangely, over the last 3 weeks or so my calls are not directing to my language choice anymore and nor are they recognizing my phone number. I have had to key in my FB number each time. But I asked the agent if my phone number maybe is not registered anymore, and they confirmed that it was. So the IT bugs at AFKL are spreading it seems.
Jun 29, 2022, 1:57 pm
#14
Join Date: Mar 2018
Programs: FB Plat, *A Gold
Posts: 366
Somehow, strangely, over the last 3 weeks or so my calls are not directing to my language choice anymore and nor are they recognizing my phone number. I have had to key in my FB number each time. But I asked the agent if my phone number maybe is not registered anymore, and they confirmed that it was. So the IT bugs at AFKL are spreading it seems.
