Mess in AMS today - April 2022 onwards
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#1172
Join Date: Jun 2018
Programs: BAEC Silver
Posts: 134
Seriously? I mean its exceedingly irritating that paid Privium services are denied but this kind behaviour isn't helping, seems counterproductive and frankly childish. Pick your battles (and the way how you fight them).
#1173
Join Date: May 2022
Posts: 72
Deafening.
As soon as things started going haywire Privium should have sent members an email, explaining what was going on, what the airport was going to do about it, and how they were going to ensure that members would continue to enjoy the privileges they are paying for.
All we got was an email announcing a price hike.
Disgraceful.
Johan
As soon as things started going haywire Privium should have sent members an email, explaining what was going on, what the airport was going to do about it, and how they were going to ensure that members would continue to enjoy the privileges they are paying for.
All we got was an email announcing a price hike.
Disgraceful.
Johan
Privium is just a small player at Schiphol but seriously the management should stamp it's authority so that a Privium lane is guaranteed.It's written in the contract.
Last edited by Netherlines; Jun 21, 22 at 10:48 am Reason: Typo
#1174
Join Date: May 2022
Posts: 72
#1176
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,069
- this was not an argument I could win there and then.
- I would only waste more time if I tried anyway.
- the line I was asked to join was not so long that the extra wait was worth a fight.
In other words, not a battle worth picking. It helps that I'm pretty phlegmatic and generally don't let emotions get the better of me. But others reacted differently, by all accounts.
In any case, Schiphol and Privium need to get their act together. Whatever service level they decide to provide must be offered consistently, and communicated clearly. Ain't that difficult, really.
Johan
#1177
Join Date: May 2022
Posts: 72
When the lady told me that Privium had no priority , I immediately realized a few obvious things:
- this was not an argument I could win there and then.
- I would only waste more time if I tried anyway.
- the line I was asked to join was not so long that the extra wait was worth a fight.
In other words, not a battle worth picking. It helps that I'm pretty phlegmatic and generally don't let emotions get the better of me. But others reacted differently, by all accounts.
In any case, Schiphol and Privium need to get their act together. Whatever service level they decide to provide must be offered consistently, and communicated clearly. Ain't that difficult, really.
Johan
- this was not an argument I could win there and then.
- I would only waste more time if I tried anyway.
- the line I was asked to join was not so long that the extra wait was worth a fight.
In other words, not a battle worth picking. It helps that I'm pretty phlegmatic and generally don't let emotions get the better of me. But others reacted differently, by all accounts.
In any case, Schiphol and Privium need to get their act together. Whatever service level they decide to provide must be offered consistently, and communicated clearly. Ain't that difficult, really.
Johan
The communication or lack of it by the Schiphol Group and Privium makes this situation so much worse.
#1178
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,069
They have a dedicated Privium access point which provides direct access to a security lane. Staff feed other pax into that lane from the diametrically opposite direction. Why should Privium pax think that they are supposed to walk past the checkpoint, then past the queue, and line up at its end? That certainly didn't occur to me.
Look, I'm really glad I didn't have to join a queue somewhere closer to the A4 freeway than the terminal, but I still think it is eminently reasonable to expect the airport to organize its very own priority service in a logical, consistent and comprehensible manner. I pay for that.
Johan
Last edited by johan rebel; Jun 21, 22 at 4:43 pm Reason: grammar and typos
#1179
Join Date: May 2010
Programs: Delta Silver, BA Bronze, HH Diamond, Accor Gold,, IHG Plat
Posts: 5,241
In general, I also indicated my dissappointment thay communication from Privium was conpletely absent. To that he commented ‘due to the ever changing situation in the departure hall, it is unfeasible to advise [members] how they should proceed through the formalities.’
#1180
Join Date: Jan 2013
Programs: Delta PM, Hyatt Plat, IHG Plat AMB
Posts: 46
Yes, don't SP benefits apply to companions if booked on the same PNR?
#1181
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,069
I just sent him an email and belabored the same points again. If the situation in the departure hall is ever changing, then all the more reason for Privium to ensure that their members consistently have access to a quick and easy route through security, and to communicate this clearly.
Johan
Johan