Mess in AMS today - April 2022 onwards

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The latest suggestions and state of the Mess in Amsterdam of Summer '22 - short staffing and security issues.

Starting late April/early May 2022, Amsterdam Airport Schiphol is showing signs of chronic, and at times extreme, overcrowding. This thread is dedicated largely to the discussion of the same.

We have created this wiki to have a single point of reference, updated periodically with tips, tricks and reports of current state.

Bottlenecks

As of June 2nd, there are 2 bottlenecks at the airport.
1. Entrance to the terminal building from outside (arrival by car)
2. Security checks.

As of June 20th, unsatisfactory situation has been reported also on all arrival passport checks.

Tips to deal with Entrance to the terminal building lines

As of July 3rd, you could enter the terminal from train station without hindrance. On travel heavy days, consider getting dropped off at Hoofdorp, Zuid or Lelylaan and taking a train one station instead.
Privium holders are reportedly able to bypass lines by showing the Privium card.
Note: Schiphol is sometimes limiting access to passengers 4 hours before the flight, both from outside and through Schiphol plaza.
The checks do happen, but you are very likely to be able to bypass them from Schiphol Plaza (arrival by train or bus) by using the lift or stairs instead of inclined travelators.


Tips to deal with Security lines

There are currently three departure checkpoints into the main terminal area (plus one for the lowcost wing). Departures 1 and 2 are used for Schengen flights, Departures 2 and 3 for non-Schengen. (You can, however, turn left after leaving checkpoint for Departures 1 and reach exit control).
You don't have to use the checkpoint in your airlines departure area, so check if one of the other ones has a shorter line. However keep in mind that transfer passport control might bring additional delay.
If you have priority, ignore the main entrances to the checkpoints, particularly 1 and 2. Especially ignore the line for the stairs to checkpoint 2. Enter via SkyPriority zone, either via front if you have STE+/SP, or via back from Oversized Baggage point. There is a Privium card reader if you are a holder, alternatively sneak by opening one-way gate by hand.
The stairs at the back of SP zone are now official and only access point for priority for Schengen. The position is manned and access rules are strictly enforced.
Once upstairs, you can enter the lines for Departures 2 directly, or take a left, then another left, and you'll find yourself in Departures 1 checkpoint area.
Once upstairs, staff direct you either to enter rightmost lane in checkpoint 2, or to turn left to proceed to leftmost lane of checkpoint 1.
Privium holders can alternatively use Privium gates at otherwise closed Departures 1 checkpoint entry (behind check-in row 3), join the rightmost lane of checkpoint 1. There is going to be some mixing with non-prio pax at the filter, but on the upside, there is guaranteed no non-Privium priority pax coming up the stairs so you are virtually guaranteed to have no more than ~5 people in the queue immediately in front of the filter.

Tips to deal with Immigration / Passport Control lines

There are four options for arriving (from secure location) passengers. One is to use transfer passport control, one is to use passport control by F gates and another is to use passport control by E gates. There are also stairs by end of D pier next to the transfer control. All these feed into different lines.
There is no trick, just see if one of the other ones is shorter, depending on where the majority of recently arrived flights are docked.

Passengers arriving from unsecure locations cannot reach these without going through transit security. The only option is to follow the signs for entry control.

If you really want to make sure you're safe and are willing to pay extra

Schiphol VIP services are available at 390 for the first, 175 for each additional passenger (excl. VAT; with VAT rates are 471.90+211.75)
VIP service is at capacity and is not accepting new reservations.

General timeline suggestions

For Privium passengers, 1 hour should be comfortable in almost all cases.
For SkyPriority passengers, 1.5 hours should be comfortable in almost all cases.
For other priority passengers, it really depends on whether the priority lines are open but I would personally aim for 1.5 - 2 hours. Worst case you can sneak into the SkyPriority area from the back and use the gates there (your BP will be accepted). The priority line behind SP area is now open to all prio pax.
For non-priority passengers, realistically, 4 hours should be enough except at the worst times. Anyone informed enough to post here will probably also understand that the entire airport (except the easyJet gates I guess) is connected airside and you can shop around the different security areas depending on how bad the lines look.

Common Questions

I'm transferring from a non-schengen to a non-schengen flight in XX, will I make it?
Yes, you will.
If you arrive from a secure area (EU, UK, US, Canada, direct non-stop SIN): You then navigate yourself within the departures area to your non-schengen flight out of AMS and this takes less than 20 minutes, even if you have to walk from D gates to G gates.
If you arrive from non-secure area (other than mentioned; SIN flights via DPS): You will have to follow transit signs for transit security. There are no reports of transit security taking unusually long.

If you want to print your BP for the next segment, there are many transfer check-in machines across the non-schengen gates for you to print your BP, do check-in/document check, change seat, and etc for your next flight. No security or immigration is involved and odds are, you will wait at the gate for boarding, If you are FB Gold and up, STE+, or flying in business class, you will have access to the Crown Lounge and can grab a bite, get some work done, take a shower, or rent one of the sleeping pods depending on how long your transit is.


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Old Jun 21, 22, 10:13 am
  #1171  
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Originally Posted by Fabo.sk View Post
She might be able to do a document check at a transit counter airside.
Yes, I've done this when flying UA and staying at the Mercure, albeit pre-pandemic.
Johan
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Old Jun 21, 22, 10:33 am
  #1172  
 
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Originally Posted by johan rebel View Post
I'll mail them when I get home.
Some of them did not take it lying down, and caused a ruckus.
Seriously? I mean its exceedingly irritating that paid Privium services are denied but this kind behaviour isn't helping, seems counterproductive and frankly childish. Pick your battles (and the way how you fight them).
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Old Jun 21, 22, 10:35 am
  #1173  
 
Join Date: May 2022
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Originally Posted by johan rebel View Post
Deafening.

As soon as things started going haywire Privium should have sent members an email, explaining what was going on, what the airport was going to do about it, and how they were going to ensure that members would continue to enjoy the privileges they are paying for.

All we got was an email announcing a price hike.

Disgraceful.

Johan
Too right!
Privium is just a small player at Schiphol but seriously the management should stamp it's authority so that a Privium lane is guaranteed.It's written in the contract.
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Last edited by Netherlines; Jun 21, 22 at 10:48 am Reason: Typo
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Old Jun 21, 22, 10:37 am
  #1174  
 
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Originally Posted by stefan_nl View Post
Seriously? I mean its exceedingly irritating that paid Privium services are denied but this kind behaviour isn't helping, seems counterproductive and frankly childish. Pick your battles (and the way how you fight them).
It's a breach of contract
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Old Jun 21, 22, 10:40 am
  #1175  
 
Join Date: Jan 2014
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Merging Privium with normal priority is not quite the breach of contract you guys are thinking...
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Old Jun 21, 22, 10:58 am
  #1176  
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Originally Posted by stefan_nl View Post
this kind behaviour isn't helping, seems counterproductive and frankly childish. Pick your battles (and the way how you fight them).
When the lady told me that Privium had no priority , I immediately realized a few obvious things:

- this was not an argument I could win there and then.
- I would only waste more time if I tried anyway.
- the line I was asked to join was not so long that the extra wait was worth a fight.

In other words, not a battle worth picking. It helps that I'm pretty phlegmatic and generally don't let emotions get the better of me. But others reacted differently, by all accounts.

In any case, Schiphol and Privium need to get their act together. Whatever service level they decide to provide must be offered consistently, and communicated clearly. Ain't that difficult, really.

Johan
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Old Jun 21, 22, 11:10 am
  #1177  
 
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Originally Posted by johan rebel View Post
When the lady told me that Privium had no priority , I immediately realized a few obvious things:

- this was not an argument I could win there and then.
- I would only waste more time if I tried anyway.
- the line I was asked to join was not so long that the extra wait was worth a fight.

In other words, not a battle worth picking. It helps that I'm pretty phlegmatic and generally don't let emotions get the better of me. But others reacted differently, by all accounts.

In any case, Schiphol and Privium need to get their act together. Whatever service level they decide to provide must be offered consistently, and communicated clearly. Ain't that difficult, really.

Johan
There are similarities between Privium and FB Platinum Ultimate..One day a hero next day a zero,you never know what to expect.
The communication or lack of it by the Schiphol Group and Privium makes this situation so much worse.
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Old Jun 21, 22, 11:11 am
  #1178  
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Originally Posted by mpkz View Post
Merging Privium with normal priority is not quite the breach of contract you guys are thinking...
Never said it was, but once again, they need to get their act together.

They have a dedicated Privium access point which provides direct access to a security lane. Staff feed other pax into that lane from the diametrically opposite direction. Why should Privium pax think that they are supposed to walk past the checkpoint, then past the queue, and line up at its end? That certainly didn't occur to me.

Look, I'm really glad I didn't have to join a queue somewhere closer to the A4 freeway than the terminal, but I still think it is eminently reasonable to expect the airport to organize its very own priority service in a logical, consistent and comprehensible manner. I pay for that.

Johan
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Last edited by johan rebel; Jun 21, 22 at 4:43 pm Reason: grammar and typos
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Old Jun 21, 22, 3:22 pm
  #1179  
 
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Originally Posted by Netherlines View Post
Too right!
Privium is just a small player at Schiphol but seriously the management should stamp it's authority so that a Privium lane is guaranteed.It's written in the contract.
I conveyed the same message last month to the Privium manager. Especially with the influx of new members (and membership fees!), a separate Privium lane would be a welcome addition. The response was that Privium only offers access to the priority waiting area and that a dedicated line will not be offered.

In general, I also indicated my dissappointment thay communication from Privium was conpletely absent. To that he commented due to the ever changing situation in the departure hall, it is unfeasible to advise [members] how they should proceed through the formalities.
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Old Jun 21, 22, 3:44 pm
  #1180  
 
Join Date: Jan 2013
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Originally Posted by etiene View Post
Do SkyPriority benefits apply to companions, or is that something that was common but unofficial back when Schiphol ran well? Reason being my guess here...



...was going to be an agent well versed in SkyTeam policy and not well versed in oneworld policy.
Yes, don't SP benefits apply to companions if booked on the same PNR?
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Old Jun 21, 22, 4:39 pm
  #1181  
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Originally Posted by KLflyerRalph View Post
I conveyed the same message last month to the Privium manager.
I just sent him an email and belabored the same points again. If the situation in the departure hall is ever changing, then all the more reason for Privium to ensure that their members consistently have access to a quick and easy route through security, and to communicate this clearly.

Johan
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Old Jun 21, 22, 6:45 pm
  #1182  
 
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Only problem is; Priviums head boss is Mr Royal President (for life) CEO D Benschop.
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Old Jun 21, 22, 7:12 pm
  #1183  
 
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What was the cost of Privium last time it was open to new members?
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Old Jun 22, 22, 12:19 am
  #1184  
 
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Originally Posted by FlyingFrZ View Post
What was the cost of Privium last time it was open to new members?
Paid 155 for Privium basic just as this stuff was starting
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Old Jun 22, 22, 12:57 am
  #1185  
 
Join Date: May 2022
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Originally Posted by mpkz View Post
Paid 155 for Privium basic just as this stuff was starting
i paid 260 for Privium Plus last month
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