Mess in AMS today - April 2022 onwards

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Old Jul 3, 22, 7:36 am   -   Wikipost
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The latest suggestions and state of the Mess in Amsterdam of Summer '22 - short staffing and security issues.

Starting late April/early May 2022, Amsterdam Airport Schiphol is showing signs of chronic, and at times extreme, overcrowding. This thread is dedicated largely to the discussion of the same.

We have created this wiki to have a single point of reference, updated periodically with tips, tricks and reports of current state.

Bottlenecks

As of June 2nd, there are 2 bottlenecks at the airport.
1. Entrance to the terminal building from outside (arrival by car)
2. Security checks.

As of June 20th, unsatisfactory situation has been reported also on all arrival passport checks.

Tips to deal with Entrance to the terminal building lines

As of July 3rd, you could enter the terminal from train station without hindrance. On travel heavy days, consider getting dropped off at Hoofdorp, Zuid or Lelylaan and taking a train one station instead.
Privium holders are reportedly able to bypass lines by showing the Privium card.
Note: Schiphol is sometimes limiting access to passengers 4 hours before the flight, both from outside and through Schiphol plaza.
The checks do happen, but you are very likely to be able to bypass them from Schiphol Plaza (arrival by train or bus) by using the lift or stairs instead of inclined travelators.


Tips to deal with Security lines

There are currently three departure checkpoints into the main terminal area (plus one for the lowcost wing). Departures 1 and 2 are used for Schengen flights, Departures 2 and 3 for non-Schengen. (You can, however, turn left after leaving checkpoint for Departures 1 and reach exit control).
You don't have to use the checkpoint in your airlines departure area, so check if one of the other ones has a shorter line. However keep in mind that transfer passport control might bring additional delay.
If you have priority, ignore the main entrances to the checkpoints, particularly 1 and 2. Especially ignore the line for the stairs to checkpoint 2. Enter via SkyPriority zone, either via front if you have STE+/SP, or via back from Oversized Baggage point. There is a Privium card reader if you are a holder, alternatively sneak by opening one-way gate by hand.
The stairs at the back of SP zone are now official and only access point for priority for Schengen. The position is manned and access rules are strictly enforced.
Once upstairs, you can enter the lines for Departures 2 directly, or take a left, then another left, and you'll find yourself in Departures 1 checkpoint area.
Once upstairs, staff direct you either to enter rightmost lane in checkpoint 2, or to turn left to proceed to leftmost lane of checkpoint 1.
Privium holders can alternatively use Privium gates at otherwise closed Departures 1 checkpoint entry (behind check-in row 3), join the rightmost lane of checkpoint 1. There is going to be some mixing with non-prio pax at the filter, but on the upside, there is guaranteed no non-Privium priority pax coming up the stairs so you are virtually guaranteed to have no more than ~5 people in the queue immediately in front of the filter.

Tips to deal with Immigration / Passport Control lines

There are four options for arriving (from secure location) passengers. One is to use transfer passport control, one is to use passport control by F gates and another is to use passport control by E gates. There are also stairs by end of D pier next to the transfer control. All these feed into different lines.
There is no trick, just see if one of the other ones is shorter, depending on where the majority of recently arrived flights are docked.

Passengers arriving from unsecure locations cannot reach these without going through transit security. The only option is to follow the signs for entry control.

If you really want to make sure you're safe and are willing to pay extra

Schiphol VIP services are available at 390 for the first, 175 for each additional passenger (excl. VAT; with VAT rates are 471.90+211.75)
VIP service is at capacity and is not accepting new reservations.

General timeline suggestions

For Privium passengers, 1 hour should be comfortable in almost all cases.
For SkyPriority passengers, 1.5 hours should be comfortable in almost all cases.
For other priority passengers, it really depends on whether the priority lines are open but I would personally aim for 1.5 - 2 hours. Worst case you can sneak into the SkyPriority area from the back and use the gates there (your BP will be accepted). The priority line behind SP area is now open to all prio pax.
For non-priority passengers, realistically, 4 hours should be enough except at the worst times. Anyone informed enough to post here will probably also understand that the entire airport (except the easyJet gates I guess) is connected airside and you can shop around the different security areas depending on how bad the lines look.

Common Questions

I'm transferring from a non-schengen to a non-schengen flight in XX, will I make it?
Yes, you will. Non-schengen to non-schengen transfers happen by first arriving at AMS.
If you arrive from a secure area (EU, UK, US, Canada, direct non-stop SIN): You then navigate yourself within the departures area to your non-schengen flight out of AMS and this takes less than 20 minutes, even if you have to walk from D gates to G gates.
If you arrive from non-secure area (other than mentioned; SIN flights via DPS): You will have to follow transit signs for transit security. There are no reports of transit security taking unusually long.

If you want to print your BP for the next segment, there are many transfer check-in machines across the non-schengen gates for you to print your BP, do check-in/document check, change seat, and etc for your next flight. No security or immigration is involved and odds are, you will wait at the gate for boarding, If you are FB Gold and up, STE+, or flying in business class, you will have access to the Crown Lounge and can grab a bite, get some work done, take a shower, or rent one of the sleeping pods depending on how long your transit is.

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Old Jun 20, 22, 10:22 am
  #1096  
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
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I'm surprised hearing about the Skypriority escalator being guarded. Thats something new indeed. And definitely not something that is happening all the time.

Originally Posted by HadesNL View Post
***ahum : interesting as 7th July is already in 2 weeks

https://nos.nl/artikel/2433371-nog-g...chten-schiphol
---------
I bet airlines operating more than 1x a day frequencies might be asked to cancel flights.
In my mind concerning T3 this could mean impact on TK and BA...
Less than 14 days, so the whole compensation topic will start popping up. Is all of this "Unforeseen circumstances" or simply mismanagement that the industry has created themselves (and thus is responsible for)?

If KLM is supposed to cancel enough flights to reduce the number of 'excessive' pax by half, that still means that other airlines will have to account for the other half. While KLM has some more options by increasing the number of transfer pax, most other airlines won't be able to. So the larger *A and OW operators will have to reduce capacity greatly. And in order to not fly half empty aircraft I'm expecting to see flights being cancelled soon..

And also in that situation the question regarding passenger rights will come up. A whole bunch of nastyness with cancelled flights and unwillingness to rebook onto other carriers that are still operating is probably going to happen..
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Old Jun 20, 22, 10:36 am
  #1097  
 
Join Date: Jul 2006
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Originally Posted by UVAhoo06 View Post
I'm scheduled to fly in early August from MAD-AMS-HAM, and when I checked my reservation, my AMS-HAM shows as cancelled. What's strange, though, is that when I go to the KLM website in search of alternatives, I notice that the cancelled segment is operating. Can anyone make sense of this discrepancy? Is this KLM's horrible IT infrastructure, or is a money grab where they're taking people's money and then making them jump through hoops to get it back?
Just called AF and got re-booked the same flight; the agent confirmed that AMS-HAM was still operating (with me arrive a little before noon in HAM). So...not sure what to make of this?

The alternative is to fly via CDG with a 70 min connection and arrive at 5:10 PM.

What would you all do?
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Old Jun 20, 22, 10:38 am
  #1098  
 
Join Date: Feb 2003
Location: Calfornia and sometimes GLA
Posts: 307
My flight tomorrow from AMS to DUB is cancelled. The KLM rep I reached out to on twitter mentioned something about a provision where you can change your flight to a different arrival airport, without charge, so long as it's within 300 miles. Thinking about a different flight, does this also apply to the departure airport? What other limitations apply to this rule? Thanks

Last edited by jkenn; Jun 20, 22 at 10:39 am Reason: grammar
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Old Jun 20, 22, 10:38 am
  #1099  
 
Join Date: Sep 2000
Location: Berlin, Germany
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Arrived in AMS today on DL 49 ( around three hours late ) around 11.40 am and the lines for rebooking were....endless. I would estimate that around 30% off all pax from my flight missed their connections. Went to the Lounge for rebooking, got the last available seat to Berlin untill tommorrow afternoon.
I feel really bad for those that spend maybe 3 hours in the "Transfer" lines only the hear "sorry no more seats left to your destination today..". And it was a fine day weatherwise, what are they going to do in july when half of europe is on holidays? As others wrote it's going ugly this summer.
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Old Jun 20, 22, 10:51 am
  #1100  
 
Join Date: Oct 2006
Location: YQR
Posts: 2,498
With the many reports of delays at AMS I’m wondering if the meet and assist service might be worth considering for our upcoming YYC-AMS-NUE transit in early July. We have 2:10 in AMS to make the connection, which seems like it should be enough but some of the reports are not the most inspiring!

At the moment, I want to wait to see if our AMS-NUE flight (and return) is cancelled due to the upcoming restrictions—but in any case I’d be happy to hear thoughts on the meet and assist service and how much it might help ease the transfer.
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Old Jun 20, 22, 10:52 am
  #1101  
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Originally Posted by odie11 View Post
"...Only the passenger with status can go through today. The lines are too long."
An Elite colleague of mine traveled with a non-Elite last Tuesday, and had no difficulties using Sky Priority check-in / bag drop and Sky Priority security together. Guess it all depends on how busy it is.

Johan
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Old Jun 20, 22, 11:19 am
  #1102  
 
Join Date: Mar 2017
Location: AMS
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Originally Posted by johan rebel View Post
An Elite colleague of mine traveled with a non-Elite last Tuesday, and had no difficulties using Sky Priority check-in / bag drop and Sky Priority security together. Guess it all depends on how busy it is.

Johan
Do SkyPriority benefits apply to companions, or is that something that was common but unofficial back when Schiphol ran well? Reason being my guess here...

Originally Posted by odie11 View Post
Exactly and we tried to tell her that but she turned around and pointed to the big patch on her back that read "SCHIPOL" and said, "Do you see this? Only the passenger with status can go through today. The lines are too long." Right...the line she made us go into, the other line was empty.
...was going to be an agent well versed in SkyTeam policy and not well versed in oneworld policy.
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Old Jun 20, 22, 12:01 pm
  #1103  
 
Join Date: Sep 2020
Posts: 52
Friend just messaged me, he’s at Schiphol now flying to UK …

“Nightmare at Schiphol -
Arrived at airport early as instructed
We took exactly FOUR HOURS to get through security 🤬
Got to gate at 1850 for 1855 departure!
Flight is now delayed!!!”

So much for afternoons being quieter!?
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Old Jun 20, 22, 12:06 pm
  #1104  
 
Join Date: Jun 2018
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Originally Posted by atflyer View Post
What time was that Digicola? As described above I passed that queue at D for going down to passport control when it was still just 50-100 people at 11.20 am or so, and then it was still doable to get out in 30 minutes via the E-gate passport control. But this would have been absolute horror, glad I had a morning flight.
Timestamp says around 9:30 so a bit before you got there.


On a side note, my flight to CDG left with over 30 passengers missing because they were stuck in security according to the FA announcement. We ended up having to offload their bags and leave because we were already delayed by almost 30 mins.
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Old Jun 20, 22, 12:07 pm
  #1105  
 
Join Date: Nov 2018
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How is the passport control line going from non-schengen to schengen?
I have a DTW>AMS>CPH trip coming up. I am flying premium select (1st row) so I will be among the first pax deplaning after Delta One, but my layover is less than 2 hours.
Cause for concern? Much of what I hear on this thread is entering AMS from Amsterdam, maybe I just missed posts about transfers.
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Old Jun 20, 22, 12:53 pm
  #1106  
 
Join Date: Jun 2012
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Originally Posted by wooootles View Post
How is the passport control line going from non-schengen to schengen?
I have a DTW>AMS>CPH trip coming up. I am flying premium select (1st row) so I will be among the first pax deplaning after Delta One, but my layover is less than 2 hours.
Cause for concern? Much of what I hear on this thread is entering AMS from Amsterdam, maybe I just missed posts about transfers.
No clue. From what I saw today, NS-S was a line of < 2 hours. Formally the should rebook you if there are problems, but look at my story from LHR yesterday. And being first out of a plane does not say a lot. How many planes did land before you and clogged the immigration (see one of my posts above? At 11 am line was doable, when Digicola passed a few hours earlier it was madness).
Status of Air France-KLM at LHR Terminal 4 No 16
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Last edited by atflyer; Jun 20, 22 at 1:02 pm
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Old Jun 20, 22, 1:11 pm
  #1107  
 
Join Date: Dec 2018
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Flying out of AMS to DTW tomorrow at 1pm. Flying on D1 so I have access to the priority lanes for whatever good it does. Should I use the lane at Departure 2 or Departure 3? Is Departure 3 generally less busy than 2 or it doesn't matter?
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Old Jun 20, 22, 1:14 pm
  #1108  
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Originally Posted by wooootles View Post
I have a DTW>AMS>CPH trip coming up.
If the past few weeks are any indication, KL1129 gets canceled twice or thrice a week, and the remaining flights are mostly delayed. About six KL1133 flights get canceled every week too, and the remaining one is often badly late. The other flights are rarely canceled, but only KL1125 is reliably on time these days.

Johan
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Old Jun 20, 22, 1:21 pm
  #1109  
 
Join Date: Mar 2016
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Originally Posted by atflyer View Post
No clue. From what I saw today, NS-S was a line of < 2 hours. Formally the should rebook you if there are problems, but look at my story from LHR yesterday. And being first out of a plane does not say a lot. How many planes did land before you and clogged the immigration (see one of my posts above? At 11 am line was doable, when Digicola passed a few hours earlier it was madness).
Status of Air France-KLM at LHR Terminal 4 No 16
So even staying airside, going from NS-S was over 2hrs?

Would having Skypriority have helped or is there no priority line at airside immigration?
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Old Jun 20, 22, 1:25 pm
  #1110  
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Originally Posted by FlyingFrZ View Post
Would having Skypriority have helped or is there no priority line at airside immigration?
Privium only.

Johan
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