Mess in AMS today - April 2022 onwards

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Old Aug 17, 22, 5:33 pm   -   Wikipost
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The latest suggestions and state of the Mess in Amsterdam of Summer '22 - short staffing and security issues.

Starting late April/early May 2022, Amsterdam Airport Schiphol is showing signs of chronic, and at times extreme, overcrowding. This thread is dedicated largely to the discussion of the same.

We have created this wiki to have a single point of reference, updated periodically with tips, tricks and reports of current state.

Bottlenecks

As of June 2nd, there are 2 bottlenecks at the airport.
1. Entrance to the terminal building from outside (arrival by car)
2. Security checks.

As of June 20th, unsatisfactory situation has been reported also on all arrival passport checks.

Tips to deal with Entrance to the terminal building lines

As of July 3rd, you could enter the terminal from train station without hindrance. On travel heavy days, consider getting dropped off at Hoofdorp, Zuid or Lelylaan and taking a train one station instead.
Privium holders are reportedly able to bypass lines by showing the Privium card.
Note: Schiphol is sometimes limiting access to passengers 4 hours before the flight, both from outside and through Schiphol plaza.
The checks do happen, but you are very likely to be able to bypass them from Schiphol Plaza (arrival by train or bus) by using the lift or stairs instead of inclined travelators.


Tips to deal with Security lines

There are currently three departure checkpoints into the main terminal area (plus one for the lowcost wing). Departures 1 and 2 are used for Schengen flights, Departures 2 and 3 for non-Schengen. (You can, however, turn left after leaving checkpoint for Departures 1 and reach exit control).
You don't have to use the checkpoint in your airlines departure area, so check if one of the other ones has a shorter line. However keep in mind that transfer passport control might bring additional delay.
If you have priority, ignore the main entrances to the checkpoints, particularly 1 and 2. Especially ignore the line for the stairs to checkpoint 2. Enter via SkyPriority zone, either via front if you have STE+/SP, or via back from Oversized Baggage point. There is a Privium card reader if you are a holder, alternatively sneak by opening one-way gate by hand.
The stairs at the back of SP zone are now official and only access point for priority for Schengen. The position is manned and access rules are strictly enforced.
Once upstairs, you can enter the lines for Departures 2 directly, or take a left, then another left, and you'll find yourself in Departures 1 checkpoint area.
Once upstairs, staff direct you either to enter rightmost lane in checkpoint 2, or to turn left to proceed to leftmost lane of checkpoint 1.
Privium holders can alternatively use Privium gates at otherwise closed Departures 1 checkpoint entry (behind check-in row 3), join the rightmost lane of checkpoint 1. There is going to be some mixing with non-prio pax at the filter, but on the upside, there is guaranteed no non-Privium priority pax coming up the stairs so you are virtually guaranteed to have no more than ~5 people in the queue immediately in front of the filter.

Tips to deal with Immigration / Passport Control lines

There are four options for arriving (from secure location) passengers. One is to use transfer passport control, one is to use passport control by F gates and another is to use passport control by E gates. There are also stairs by end of D pier next to the transfer control. All these feed into different lines.
There is no trick, just see if one of the other ones is shorter, depending on where the majority of recently arrived flights are docked.

Passengers arriving from unsecure locations cannot reach these without going through transit security. The only option is to follow the signs for entry control.

If you really want to make sure you're safe and are willing to pay extra

Schiphol VIP services are available at 390 for the first, 175 for each additional passenger (excl. VAT; with VAT rates are 471.90+211.75)
VIP service is at capacity and is not accepting new reservations.

General timeline suggestions

For Privium passengers, 1 hour should be comfortable in almost all cases.
For SkyPriority passengers, 1.5 hours should be comfortable in almost all cases.
For other priority passengers, it really depends on whether the priority lines are open but I would personally aim for 1.5 - 2 hours. Worst case you can sneak into the SkyPriority area from the back and use the gates there (your BP will be accepted). The priority line behind SP area is now open to all prio pax.
For non-priority passengers, realistically, 4 hours should be enough except at the worst times. Anyone informed enough to post here will probably also understand that the entire airport (except the easyJet gates I guess) is connected airside and you can shop around the different security areas depending on how bad the lines look.

Common Questions

I'm transferring from a non-schengen to a non-schengen flight in XX, will I make it?
Yes, you will.
If you arrive from a secure area (EU, UK, US, Canada, direct non-stop SIN): You then navigate yourself within the departures area to your non-schengen flight out of AMS and this takes less than 20 minutes, even if you have to walk from D gates to G gates.
If you arrive from non-secure area (other than mentioned; SIN flights via DPS): You will have to follow transit signs for transit security. There are no reports of transit security taking unusually long.

If you want to print your BP for the next segment, there are many transfer check-in machines across the non-schengen gates for you to print your BP, do check-in/document check, change seat, and etc for your next flight. No security or immigration is involved and odds are, you will wait at the gate for boarding, If you are FB Gold and up, STE+, or flying in business class, you will have access to the Crown Lounge and can grab a bite, get some work done, take a shower, or rent one of the sleeping pods depending on how long your transit is.


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Old Jun 19, 22, 11:27 pm
  #1066  
 
Join Date: May 2011
Posts: 11
Checked or Carry-on Luggage

Would like to get input from this forum if it is better to check luggage or carry-on when flying from Schiphol to the US. We are flying Business Class with United Airlines in mid-August from AMS to ORD at 11:00 am. We will not be able to get to the airport before 8:30 am and have concerns based on what I have been reading that this may not be enough time to catch our flight. I would appreciate any suggestions to try to expedite our way through security.
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Old Jun 20, 22, 2:19 am
  #1067  
 
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Originally Posted by jerry_greece View Post
Yep. I get the same message, namely:

"Due to unforeseen circumstances related to your trip, you may change your flight without a change fee. If you select a higher fare type, the fare difference will be charged."

The period of free-wavers now as per KLM website is 17-26 June. My itinerary includes a departure on 24th but return on 28th, so not sure if that confuses the system?
By the way, this is now fixed for me. While the message above remains (i.e. if higher fare type, difference is charged) once you proceed, 0EUR is quoted to change the flights.

I am wondering, are these changes unlimited? Or is only the first change for free? How smart is their IT?
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Old Jun 20, 22, 2:38 am
  #1068  
 
Join Date: Nov 2003
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Originally Posted by Escape View Post
I've just tried changing a booking via KLM.nl but it still charges me the fare difference, will give them a call. Anyone else also having this issue?
For info, after calling reservations I was told that I can change the booking without needing to pay the fare difference and change fee. There is an issue with the website.
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Old Jun 20, 22, 2:59 am
  #1069  
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Originally Posted by BubbaX View Post
On the other hand, hotels served by a shuttle are not ideal at AMS.
You can say that again. It's not only the travel time, but also the wait for the shuttle. The frequency is not always that high.

Johan
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Old Jun 20, 22, 3:09 am
  #1070  
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Originally Posted by South London Bon Viveur View Post
If you are price conscious then Hoofdorp, Sloterdijk and Zuid are all perfectly fine locations with very easy access to Schiphol- as others have said, you might lose around 15-20 minutes compared with the Hilton and Sheraton, which is a minor inconvenience
The onsite hotels do offer another advantage to those who travel light in winter: you can dispense with all the heavy winter garb when traveling to summery destinations.

Johan
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Old Jun 20, 22, 3:13 am
  #1071  
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Sorry if this has been posted before:

Whoops: got the date confused with Schiphol's warning banner.
Thanks Xandrios for the right check!

7 June 2022 published:
https://www.schiphol.nl/en/page/left-side-security-check-closed/
https://www.schiphol.nl/nl/pagina/linker-gedeelte-security-dicht/

Last edited by HadesNL; Jun 20, 22 at 2:12 pm
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Old Jun 20, 22, 3:30 am
  #1072  
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First foreign airline victim due to slot restrictions:

Easyjet announces cancellations
- instead of selling ticket at 97% capacity, this will be reduced to 90%
- this comes extra besides present cancellations to Gatwick & Luton airports


Source:
https://www.nu.nl/economie/6207491/e...elstekort.html
https://www.rtlnieuws.nl/economie/artikel/5316157/easyjet-schrapt-vluchten-schiphol-amsterdam
https://www.ad.nl/binnenland/easyjet-gaat-deze-zomer-meer-vluchten-schrappen-op-schiphol-aantal-nog-onbekend~ab833cbf/

Last edited by HadesNL; Jun 20, 22 at 7:04 am
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Old Jun 20, 22, 4:56 am
  #1073  
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Another background story about how leadership thinks as an overdrive ostrich.

Dutch Parool:
https://www.parool.nl/amsterdam/klm-...w.google.nl%2F


The unshaken belief that transit passengers at Schiphol have nothing to fear:

Schiphol liet bij de bekendmaking van de plannen vorige week al weten dat transferreizigers, die op de luchthaven van de ene vlucht uit het buitenland overstappen op de andere, ongemoeid kunnen blijven. Bij overstappende reizigers, een derde van de in totaal 60 miljoen reizigers die dit jaar op Schiphol worden verwacht, is er volgens operationeel directeur Patricia Vitalis nauwelijks sprake van problemen.

Het merendeel van de transferpassagiers en hun handbagage is al op de plek van vertrek gecontroleerd of ondergaat dat bij aankomst op de eindbestemming , zodat dat niet nog eens op Schiphol hoeft te gebeuren. Wel moet van een klein deel van de overstappers het paspoort nog worden gecontroleerd.

Ticketverkoop aan banden

KLM heeft het voordeel dat het merendeel van haar passagiers op Schiphol overstapper is. Elke intercontinentale KLM-vlucht bestaat gemiddeld voor 70 procent uit transferpassagiers.


* shaking my head *

Leadership seems to have no active memory of:

+capacity restrictions,
+staff redeployment across departures & arrivals
+ Kmar passportcontrol / e-gates /
+transit security staff /
+luggage handlers /
+runway refurbishments /
+ linmited groundstaff
all that balances on a giant scale,
ready to tip over,
maybe helped by wrong wind directions or the occasional summer thunder storm.....

They seem to forget the last time begining of June,
When planes departing back to Amsterdam leaving passengers stranded across out-stations:
https://www.reuters.com/business/aer...ay-2022-06-04/
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Last edited by HadesNL; Jun 20, 22 at 6:40 am
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Old Jun 20, 22, 5:06 am
  #1074  
 
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Originally Posted by jerry_greece View Post
By the way, this is now fixed for me. While the message above remains (i.e. if higher fare type, difference is charged) once you proceed, 0EUR is quoted to change the flights.

I am wondering, are these changes unlimited? Or is only the first change for free? How smart is their IT?
Interesting - for me it still quotes a (substantial) price difference.
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Old Jun 20, 22, 5:15 am
  #1075  
 
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Useless signs at Schiphol
(I just received it from a friend who expects to miss his flight after queueing for 2.5 hours (so far))

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Last edited by Sjoerd; Jun 20, 22 at 5:32 am
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Old Jun 20, 22, 5:20 am
  #1076  
 
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Originally Posted by HadesNL View Post
First foreign airline victim due to slot restrictions:

Easyjet announces cancellations
- instead of selling ticket at 97% capacity, this will be reduced to 90%
- this comes extra besides present cancellations to Gatwick & Luton airports
So the only airline that does not make any difference for the queues at T1-T3.

(Yes yes I can imagine some staff can be saved at M and deployed at the other checkpoints, but still)
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Old Jun 20, 22, 5:23 am
  #1077  
 
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Originally Posted by malmostoso View Post
So the only airline that does not make any difference for the queues at T1-T3.
Non-Schengen Easyjet flights use T3 security.
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Old Jun 20, 22, 5:47 am
  #1078  
 
Join Date: Sep 2004
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Data point June 20

Sky team silver - AMS - YUL

Went to sky priority, check in 9/10 area, as advised here. I was allowed to enter with my non status partner. Same PNR.

But at bottom of stairs/escalator at back to security, staff would not let partner through. She just said you can go alone. Obviously I did not do that. She said priority security wait is under 20 minutes. Ugh.

So off to regular security we went, 2h 12m later we were through. Generally fine, a few folk who clearly did not allow for wasting 2h in line, were very stressed.

now drinking wine.
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Old Jun 20, 22, 6:34 am
  #1079  
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Amateurism! Despicable!

Slotcordinator will not inform airlines today about restrictions but later this week.....
Who in turn will inform passengers the next week following......

***ahum : interesting as 7th July is already in 2 weeks

https://nos.nl/artikel/2433371-nog-g...chten-schiphol
---------
I bet airlines operating more than 1x a day frequencies might be asked to cancel flights.
In my mind concerning T3 this could mean impact on TK and BA...
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Old Jun 20, 22, 6:37 am
  #1080  
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Originally Posted by Bogwoppit View Post
Sky team silver - AMS - YUL

I was allowed to enter with my non status partner.

But at bottom of stairs/escalator at back to security, staff would not let partner through.
She just said you can go alone.
She said priority security wait is under 20 minutes. Ugh.

So off to regular security we went, 2h 12m later we were through.
The infamous "it is not possible" = dat is niet mogelijk, strikes again ....
Sorry to hear about your experience but thank for letting us know!
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