Mess in AMS today - April 2022 onwards

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Old Aug 17, 22, 5:33 pm   -   Wikipost
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The latest suggestions and state of the Mess in Amsterdam of Summer '22 - short staffing and security issues.

Starting late April/early May 2022, Amsterdam Airport Schiphol is showing signs of chronic, and at times extreme, overcrowding. This thread is dedicated largely to the discussion of the same.

We have created this wiki to have a single point of reference, updated periodically with tips, tricks and reports of current state.

Bottlenecks

As of June 2nd, there are 2 bottlenecks at the airport.
1. Entrance to the terminal building from outside (arrival by car)
2. Security checks.

As of June 20th, unsatisfactory situation has been reported also on all arrival passport checks.

Tips to deal with Entrance to the terminal building lines

As of July 3rd, you could enter the terminal from train station without hindrance. On travel heavy days, consider getting dropped off at Hoofdorp, Zuid or Lelylaan and taking a train one station instead.
Privium holders are reportedly able to bypass lines by showing the Privium card.
Note: Schiphol is sometimes limiting access to passengers 4 hours before the flight, both from outside and through Schiphol plaza.
The checks do happen, but you are very likely to be able to bypass them from Schiphol Plaza (arrival by train or bus) by using the lift or stairs instead of inclined travelators.


Tips to deal with Security lines

There are currently three departure checkpoints into the main terminal area (plus one for the lowcost wing). Departures 1 and 2 are used for Schengen flights, Departures 2 and 3 for non-Schengen. (You can, however, turn left after leaving checkpoint for Departures 1 and reach exit control).
You don't have to use the checkpoint in your airlines departure area, so check if one of the other ones has a shorter line. However keep in mind that transfer passport control might bring additional delay.
If you have priority, ignore the main entrances to the checkpoints, particularly 1 and 2. Especially ignore the line for the stairs to checkpoint 2. Enter via SkyPriority zone, either via front if you have STE+/SP, or via back from Oversized Baggage point. There is a Privium card reader if you are a holder, alternatively sneak by opening one-way gate by hand.
The stairs at the back of SP zone are now official and only access point for priority for Schengen. The position is manned and access rules are strictly enforced.
Once upstairs, you can enter the lines for Departures 2 directly, or take a left, then another left, and you'll find yourself in Departures 1 checkpoint area.
Once upstairs, staff direct you either to enter rightmost lane in checkpoint 2, or to turn left to proceed to leftmost lane of checkpoint 1.
Privium holders can alternatively use Privium gates at otherwise closed Departures 1 checkpoint entry (behind check-in row 3), join the rightmost lane of checkpoint 1. There is going to be some mixing with non-prio pax at the filter, but on the upside, there is guaranteed no non-Privium priority pax coming up the stairs so you are virtually guaranteed to have no more than ~5 people in the queue immediately in front of the filter.

Tips to deal with Immigration / Passport Control lines

There are four options for arriving (from secure location) passengers. One is to use transfer passport control, one is to use passport control by F gates and another is to use passport control by E gates. There are also stairs by end of D pier next to the transfer control. All these feed into different lines.
There is no trick, just see if one of the other ones is shorter, depending on where the majority of recently arrived flights are docked.

Passengers arriving from unsecure locations cannot reach these without going through transit security. The only option is to follow the signs for entry control.

If you really want to make sure you're safe and are willing to pay extra

Schiphol VIP services are available at 390 for the first, 175 for each additional passenger (excl. VAT; with VAT rates are 471.90+211.75)
VIP service is at capacity and is not accepting new reservations.

General timeline suggestions

For Privium passengers, 1 hour should be comfortable in almost all cases.
For SkyPriority passengers, 1.5 hours should be comfortable in almost all cases.
For other priority passengers, it really depends on whether the priority lines are open but I would personally aim for 1.5 - 2 hours. Worst case you can sneak into the SkyPriority area from the back and use the gates there (your BP will be accepted). The priority line behind SP area is now open to all prio pax.
For non-priority passengers, realistically, 4 hours should be enough except at the worst times. Anyone informed enough to post here will probably also understand that the entire airport (except the easyJet gates I guess) is connected airside and you can shop around the different security areas depending on how bad the lines look.

Common Questions

I'm transferring from a non-schengen to a non-schengen flight in XX, will I make it?
Yes, you will.
If you arrive from a secure area (EU, UK, US, Canada, direct non-stop SIN): You then navigate yourself within the departures area to your non-schengen flight out of AMS and this takes less than 20 minutes, even if you have to walk from D gates to G gates.
If you arrive from non-secure area (other than mentioned; SIN flights via DPS): You will have to follow transit signs for transit security. There are no reports of transit security taking unusually long.

If you want to print your BP for the next segment, there are many transfer check-in machines across the non-schengen gates for you to print your BP, do check-in/document check, change seat, and etc for your next flight. No security or immigration is involved and odds are, you will wait at the gate for boarding, If you are FB Gold and up, STE+, or flying in business class, you will have access to the Crown Lounge and can grab a bite, get some work done, take a shower, or rent one of the sleeping pods depending on how long your transit is.


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Old Jun 17, 22, 12:42 pm
  #1021  
 
Join Date: Dec 2019
Posts: 206
Originally Posted by irishguy28 View Post
No. If you miss any sector, the rest of the ticket is cancelled.

You *must* change the ticket to the route you now wish to fly. Be warned that mak8ng such a change as the one you propose is likely to be very expensive.

You would instead be advised to work within the confines of the changes allowed by KLM. Once your dates are within the "window" (which today was extended from June 18 to...June 26?) then you can more easily make changes. However, given that we don't know where XXX is, we cannot advise; it may be that KL via AMS is the only option to get you from XXX to LHR.

But be warned; unless you work with KLM to alter your ticket such that it commences in LHR, you won't be allowed to board that LHR-JFK flight if you miss the earlier sectors and make your own way to LHR.
Oh, no, of course, I wasn't proposing just no-showing for the first leg. I meant to ask KLM ahead of time if they might let me change the ticket to just LHR-JFK without a reprice, given the issues at AMS. I know they usually wouldn't, but sometimes in the past airlines have been somewhat more flexible for me in situations like these, so I'm just curious if anyone has tried asking them something like this in the current situation.
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Old Jun 17, 22, 1:35 pm
  #1022  
 
Join Date: Oct 2009
Location: AMS / ATH
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Originally Posted by Fabo.sk View Post
If it's been set to J0 Y0 while actual bookings are undersold, it's to accommodate irrops day-of, not advance rebookings. You can ask but I think it's highly likely you'll be denied.

One more thought though. Look at married availability, not single flight. If I was working at AFKL I'd be asking to close booking for AMS-CDG without connectors. People booking these tickets are better of on Thalys, even if they may not realize it.
Thanks. Married segments were showing the same availability so it seems no luck. Ill give up and try to fly 06:40AM tomorrow.

Had to change trains at Schiphol just now and went upstairs to take a look at the situation. Almost no pax at this time. Sky priority desk is supposed to open 04:30 every morning. There will be a line of pax waiting at that point, however they said it would not be too crowded at that time. According to them it is most crowded around 7-8AM.
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Old Jun 17, 22, 1:54 pm
  #1023  
 
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Originally Posted by 8420PR View Post
My understanding is all AF/KL tickets can be cancelled for a voucher equivalent to the full value, as long as you haven't taken the first flight.

Here is what the booking engine tells me (and has done since March, before which all tickets were refundable):
The subtlety of difference between "refund" perhaps colloquially, between a travel voucher for the full amount of original fare and a full cash refund returned to your original form of payment.

I am looking for a cash refund outright. Flying KL is an anomaly for me, I live in Hawaii far far away and am not really a Sky Team guy. However if push comes to shove Iʻll take the travel voucher.
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Old Jun 17, 22, 2:06 pm
  #1024  
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Avoid: 13, 14, 18, 19, 20 , 23 July : peaktravel days : flight cancellations !

Just announced:
https://nos.nl/artikel/2433095-schiphol-moet-extra-veel-passagiers-teleurstellen-op-piekdagen-in-juli

https://slotcoordination.nl/update-on-capacity-situation-ams-s22-introduction-of-temporary-terminal-parameter/



and for more background information:
https://www.rtlnieuws.nl/economie/ar...-sta-je-de-rij


Dutch Slotcordinator establishes 13, 14, 18, 19, 20, 23 July as peak days,

Dissapointed passengers unavoidable as commitment to flights cancellations on those days!

More news to follow next week,
passengers should be informed by their airlines about their July flights

EDIT:
Which flights still operating or cancelled, shall be announced next week
Welke vluchten wel of niet door kunnen gaan, maakt slot-cordinator ACNL volgende week bekend
https://nos.nl/nieuwsuur/artikel/243...hade-opleveren



Source:
Vanaf begin volgende week krijgen reizigers die in juli vanaf Schiphol vliegen meer duidelijkheid over het doorgaan van hun vlucht. Nu al staat vast dat er zes dagen zijn waarop relatief veel passagiers teleurgesteld moeten worden.

Slotcordinator ACNL (Airport Coordination Netherlands) laat weten dat 13, 14, 18, 19, 20 en 23 juli piekdagen zijn op de luchthaven.



Capacity declaration:
https://slotcoordination.nl


Note: 7th July more info about possibility of August flight cancellations


Sources: RTL news & APOC (Schiphol Airport Operation Centre)





Note:
For local departures prediction
every day a colour to denote operating capacity
purple : meltdown !



No mention about the summer arrivals situation yet:
- less groundstaff,
- limited Kmar passport control / E-gates
- less luggage handlers
I predict chaos at the arrivals halls this summer........

So flee and save yourselves from the agony and despair!
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Last edited by HadesNL; Jun 17, 22 at 3:25 pm
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Old Jun 17, 22, 2:33 pm
  #1025  
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Originally Posted by HadesNL View Post
So flee and save yourselves from the agony and despair!
All my summer AMS flights are on Tuesdays. I had no way of knowing at the time, but I could have picked a worse day.

Johan
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Old Jun 17, 22, 2:41 pm
  #1026  
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Luck favours the wise and smiles amongst the foolish,
Let's hope your Tuesday flights at least get the proper Marcel Wanders boxes to celebrate
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Old Jun 17, 22, 2:54 pm
  #1027  
 
Join Date: May 2009
Posts: 759
So any recommendations if your flying through on one of these days (intra-EU schengen - AMS-GVA-AMS). Currently with KLM but is going with someone like Swiss a safer bet?

Originally Posted by HadesNL View Post
Just announced:
https://nos.nl/artikel/2433095-schiphol-moet-extra-veel-passagiers-teleurstellen-op-piekdagen-in-juli

https://slotcoordination.nl/update-on-capacity-situation-ams-s22-introduction-of-temporary-terminal-parameter/



and for more background information:
https://www.rtlnieuws.nl/economie/ar...-sta-je-de-rij


Dutch Slotcordinator establishes 13, 14, 18, 19, 20, 23 July as peak days,

Dissapointed passengers unavoidable as commitment to flights cancellations on those days!

More news to follow next week,
passengers should be informed by their airlines about their July flights

Source:
Vanaf begin volgende week krijgen reizigers die in juli vanaf Schiphol vliegen meer duidelijkheid over het doorgaan van hun vlucht. Nu al staat vast dat er zes dagen zijn waarop relatief veel passagiers teleurgesteld moeten worden.

Slotcordinator ACNL (Airport Coordination Netherlands) laat weten dat 13, 14, 18, 19, 20 en 23 juli piekdagen zijn op de luchthaven.



Capacity declaration:



Note: 7th July more info about possibility of August flight cancellations


Sources: RTL news & APOC (Schiphol Airport Operation Centre)





Note:
For local departures prediction
every day a colour to denote operating capacity
purple : meltdown !



No mention about the summer arrivals situation yet:
- less groundstaff,
- limited Kmar passport control / E-gates
- less luggage handlers
I predict chaos at the arrivals halls this summer........

So flee and save yourselves from the agony and despair!
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Old Jun 17, 22, 2:57 pm
  #1028  
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Originally Posted by NickB View Post
Also, recruitment problems are not confined to Schiphol . . . but the idea that this is a problem which is unique to Schiphol and that there are no staffing issues anywhere else belies reality.
Only Schiphol had the bright idea of postponing major runway maintenance and then rescheduling it for the 2022 spring break and summer vacation peak season. That's unique enough for me.

And you do get transportation and accommodation providers that have no staffing issues and operate normally. Confidence instead of circumspection, taking the long-term view, hanging on to staff to the greatest extent possible, a minimum of redundancies . . . all that helps.

Johan
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Old Jun 17, 22, 3:03 pm
  #1029  
 
Join Date: Nov 2021
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My last AMS transfer was 2 hours, and I netted an EC 261/4 voucher for more than there price of the ticket. I would have gotten one both ways, but I was proactive in my CDG re-route and got in the "wrong" 2E hall and talked the gate agents into issuing me a BP.
Now I'm looking at a 90-min transfer on Friday, and the dude on the PSL says "no need to rebook: you have plenty of time". Also, the next flight to my destination arrives five hours later.
Yeah, at this rate, I better go for cash reimbursements.
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Old Jun 17, 22, 3:08 pm
  #1030  
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Originally Posted by HadesNL View Post
Luck favours the wise and smiles amongst the foolish,
Let's hope your Tuesday flights at least get the proper Marcel Wanders boxes to celebrate
Thank you so much for your good wishes.

Maybe I'm counting my KLM chickens before they hatch here. Things can surely go haywire on Tuesdays too. All it takes is a gentle northeasterly, a clap of thunder, or a CEO called Benschop. Time will tell!

Johan
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Old Jun 17, 22, 3:15 pm
  #1031  
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Originally Posted by johan rebel View Post
All it takes is a gentle northeasterly, a clap of thunder, or a CEO called Benschop. Time will tell!

Johan
LoL:
your logic is undeniable,
surprising a psychic can be most tiresome!
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Old Jun 17, 22, 3:21 pm
  #1032  
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Originally Posted by bakersdozen View Post
So any recommendations if your flying through on one of these days (intra-EU schengen - AMS-GVA-AMS). Currently with KLM but is going with someone like Swiss a safer bet?
Swiss (LX) operates from T1A which has its own security filter and from there on is a short walk to the gates.
Problem is getting inside from T1 to T1A as you need to reach the connector while battling the hordes trying to reach checkin/security in T1/T2.
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Old Jun 17, 22, 4:43 pm
  #1033  
 
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Have a flight coming up on July 7th AMS-MSP (09:45am departure). Unfortunately I can't realistically book other airports as I need to be in Amsterdam and I'm trying to do my best to prepare for the airport security there. Fortunately will be in J, which gets me Skypriority access.

For the night before my flight I'm debating staying at the Schiphol Sheraton right at the airport, the Hilton right at the airport or sticking with our hotel near Centraal station. From what I've read on this thread, might it be better staying downtown and hopping on a train out to Schiphol? Or should I plan on spending the night right at the airport terminal. Thanks in advance.
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Old Jun 17, 22, 6:47 pm
  #1034  
 
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Originally Posted by HadesNL View Post
Just announced:
https://nos.nl/artikel/2433095-schiphol-moet-extra-veel-passagiers-teleurstellen-op-piekdagen-in-juli

https://slotcoordination.nl/update-on-capacity-situation-ams-s22-introduction-of-temporary-terminal-parameter/



and for more background information:
https://www.rtlnieuws.nl/economie/ar...-sta-je-de-rij


Dutch Slotcordinator establishes 13, 14, 18, 19, 20, 23 July as peak days,

Dissapointed passengers unavoidable as commitment to flights cancellations on those days!

More news to follow next week,
passengers should be informed by their airlines about their July flights

EDIT:
Which flights still operating or cancelled, shall be announced next week
Welke vluchten wel of niet door kunnen gaan, maakt slot-cordinator ACNL volgende week bekend
https://nos.nl/nieuwsuur/artikel/243...hade-opleveren



Source:
Vanaf begin volgende week krijgen reizigers die in juli vanaf Schiphol vliegen meer duidelijkheid over het doorgaan van hun vlucht. Nu al staat vast dat er zes dagen zijn waarop relatief veel passagiers teleurgesteld moeten worden.

Slotcordinator ACNL (Airport Coordination Netherlands) laat weten dat 13, 14, 18, 19, 20 en 23 juli piekdagen zijn op de luchthaven.



Capacity declaration:
https://slotcoordination.nl


Note: 7th July more info about possibility of August flight cancellations


Sources: RTL news & APOC (Schiphol Airport Operation Centre)





Note:
For local departures prediction
every day a colour to denote operating capacity
purple : meltdown !



No mention about the summer arrivals situation yet:
- less groundstaff,
- limited Kmar passport control / E-gates
- less luggage handlers
I predict chaos at the arrivals halls this summer........

So flee and save yourselves from the agony and despair!
What does it mean if the date doesn't have a color attached to it? July 2nd is just blank
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Old Jun 17, 22, 9:09 pm
  #1035  
 
Join Date: Nov 2021
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Originally Posted by bakersdozen View Post
So any recommendations if your flying through on one of these days (intra-EU schengen - AMS-GVA-AMS). Currently with KLM but is going with someone like Swiss a safer bet?
The only other operator for that route is EasyJet. For LX, you'd have to change in Zurich, or just take a train from there.
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