Mess in AMS today - April 2022 onwards
Apr 26, 22, 7:15 am
#76
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
For example, KL1127 arrived at CPH almost two hours late, and the return flight is still parked there. Although it's now 45 minutes past its latest revised departure time, it doesn't look as if it is going anywhere anytime soon. Running 2 hours late, and counting.
One wonders how LHR somehow manages to make do with two runways, as does DUS, and many others. LGW has essentially only one, yet that somehow works. Although AMS currently has three full-length runways in use, chaos reigns for the fourth day running.
Good grief.
Johan
Last edited by johan rebel; Apr 26, 22 at 7:27 am
Apr 26, 22, 8:02 am
#78
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
Just heard from a nephew who flew out from AMS on one of the early morning flights that actually departed on time, and even arrived a few minutes early. He said made it through security by 6.26, and described the experience as "absolute chaos".
Johan
Johan
Apr 26, 22, 8:16 am
#79
Join Date: Nov 2021
Programs: FB
Posts: 160
That's is just ridiculous, but not even the worst case today by far.
For example, KL1127 arrived at CPH almost two hours late, and the return flight is still parked there. Although it's now 45 minutes past its latest revised departure time, it doesn't look as if it is going anywhere anytime soon. Running 2 hours late, and counting.
Johan
For example, KL1127 arrived at CPH almost two hours late, and the return flight is still parked there. Although it's now 45 minutes past its latest revised departure time, it doesn't look as if it is going anywhere anytime soon. Running 2 hours late, and counting.
Johan
Apr 26, 22, 3:12 pm
#81
Join Date: Dec 2010
Location: MAD
Programs: FB Plat
Posts: 231
Those schedule screenshots look horrible, and it is Tuesday already. I'm flying out of AMS on Thursday and hope that I won't run into that mess.
AMS website currently warning passengers about long lines for check-in and advising them to "Come to the airport on time, but not too early". A more quantitative recommendation would be more useful!
AMS website currently warning passengers about long lines for check-in and advising them to "Come to the airport on time, but not too early". A more quantitative recommendation would be more useful!
Apr 26, 22, 3:47 pm
#82
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
The airport's inability to handle the number of passengers they knew would be coming is a different matter.
Johan
Apr 27, 22, 3:11 am
#83
formerly JackDann
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,482
I was affected by this yesterday - I was booked on KLM from NCL-AMS-xxx but couldn't get a boarding pass. Very slow queue at NCL, because they were rebooking anyone with a connection at AMS onto other carriers. I ended up rebooked via LHR on BA, arriving at xxx almost 6 hours after my original scheduled arrival.
Would you mind sharing the contact email you submitted this to? I think I should be entitled to 250 compensation based on the length of delay. This would at least cover the overnight stay in a hotel at xxx that I incurred as a result of the delay (I was unable to get to my final destination as it was so late, but I know duty of care only extends to the destination airport, i.e. xxx in this case).
Would you mind sharing the contact email you submitted this to? I think I should be entitled to 250 compensation based on the length of delay. This would at least cover the overnight stay in a hotel at xxx that I incurred as a result of the delay (I was unable to get to my final destination as it was so late, but I know duty of care only extends to the destination airport, i.e. xxx in this case).
Apr 27, 22, 3:39 am
#84
Join Date: Jul 2012
Location: The North
Posts: 1,780
KLM Actually have an online tool which I found to work very smoothly - https://www.klm.co.uk/information/refund-compensation
Also, when I click through it only lets me select individual flights on the itinerary e.g. NCL-AMS or AMS-xxx (rather than the whole journey). As the delay was at my final destination due to IDB, I suspect it would be better to submit these as one request by email...
Apr 27, 22, 10:48 am
#88
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,142
They will offer you a higher amount in non-refundable vouchers than they will offer you in refundable vouchers - it suits them to hold on to your money by giving you "extra" to spend with them in the form of a non-refundable voucher of a higher value than the legally-required amount of compensation; choose the option of the refundable voucher, and when the voucher is issued, you can have it refunded in the form of cash.
Apr 28, 22, 4:48 am
#89
Join Date: Dec 2010
Location: MAD
Programs: FB Plat
Posts: 231
At AMS, line to go through security is hours long, and there is no sky priority… we are all plain mortals today. Airport completely unprepared to handle the masses.
(check in still had the SP desks operational and that alone took also 30 minutes).
Edit: In the end it was just one hour and a half because in the first floor we were allowed to use priority for security but that was only after we had done the huge line. If someone else was these days at AMS I want to know: is there some special security line at Privium and was it operational? I would consider joining to avoid this mess
(check in still had the SP desks operational and that alone took also 30 minutes).
Edit: In the end it was just one hour and a half because in the first floor we were allowed to use priority for security but that was only after we had done the huge line. If someone else was these days at AMS I want to know: is there some special security line at Privium and was it operational? I would consider joining to avoid this mess
Last edited by AnaTFN; Apr 28, 22 at 5:39 am Reason: update info
Apr 28, 22, 6:03 am
#90
Join Date: Nov 2011
Programs: AF/KL FB Gold
Posts: 483
Complained on Twitter, the response was that the Privium management did not know that Privium security was not fully functional. They promised to investigate. Next week I'm flying again, wondering what kind of mess I can expect again.
