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-   -   Mess in AMS today - April 2022 onwards (https://www.flyertalk.com/forum/klm-flying-dutchman/2080797-mess-ams-today-april-2022-onwards.html)

johan rebel Apr 26, 22 6:15 am


Originally Posted by Xandrios (Post 34197221)
Waiting at the gate for a landing slot at AMS. At the moment 45 to 60 min delay predicted.

That's is just ridiculous, but not even the worst case today by far.

For example, KL1127 arrived at CPH almost two hours late, and the return flight is still parked there. Although it's now 45 minutes past its latest revised departure time, it doesn't look as if it is going anywhere anytime soon. Running 2 hours late, and counting.

One wonders how LHR somehow manages to make do with two runways, as does DUS, and many others. LGW has essentially only one, yet that somehow works. Although AMS currently has three full-length runways in use, chaos reigns for the fourth day running.

Good grief.

Johan

CyBeR Apr 26, 22 6:52 am

Delayed out of FRA here too by well over an hour. FRA itself is nigh deserted so I'm assuming this is because of AMS.

Not even exaggerating btw…

https://cdn.discordapp.com/attachmen...4/IMG_7078.JPG

johan rebel Apr 26, 22 7:02 am

Just heard from a nephew who flew out from AMS on one of the early morning flights that actually departed on time, and even arrived a few minutes early. He said made it through security by 6.26, and described the experience as "absolute chaos".

Johan

BubbaX Apr 26, 22 7:16 am


Originally Posted by johan rebel (Post 34197372)
That's is just ridiculous, but not even the worst case today by far.

For example, KL1127 arrived at CPH almost two hours late, and the return flight is still parked there. Although it's now 45 minutes past its latest revised departure time, it doesn't look as if it is going anywhere anytime soon. Running 2 hours late, and counting.
Johan

Yeah, it was the return flight crew I was referring to in the post above. They looked to be getting deep into the sild. I somehow managed to get to the "wrong" terminal in CDG and shorten my rebooked layover by five hours. Good luck to everyone out there.

johan rebel Apr 26, 22 10:49 am

Wow!
 
https://cimg5.ibsrv.net/gimg/www.fly...12ca2677a3.jpg

Buitenveldertbaan in use again - but what about the incredible lines at security? For some reason I don't think an extra available runway will do anything to shorten them.

AnaTFN Apr 26, 22 2:12 pm

Those schedule screenshots look horrible, and it is Tuesday already. I'm flying out of AMS on Thursday and hope that I won't run into that mess.

AMS website currently warning passengers about long lines for check-in and advising them to "Come to the airport on time, but not too early". A more quantitative recommendation would be more useful!

https://cimg5.ibsrv.net/gimg/www.fly...6ed407630d.png

johan rebel Apr 26, 22 2:47 pm


Originally Posted by AnaTFN (Post 34198762)
Those schedule screenshots look horrible, and it is Tuesday already. I'm flying out of AMS on Thursday and hope that I won't run into that mess.

With a fourth runway available punctuality is likely to improve substantially, although the repercussions of today's delays will surely be felt tomorrow, Wednesday.

The airport's inability to handle the number of passengers they knew would be coming is a different matter.

Johan

JD1905 Apr 27, 22 2:11 am


Originally Posted by squawk (Post 34197061)
I was affected by this yesterday - I was booked on KLM from NCL-AMS-xxx but couldn't get a boarding pass. Very slow queue at NCL, because they were rebooking anyone with a connection at AMS onto other carriers. I ended up rebooked via LHR on BA, arriving at xxx almost 6 hours after my original scheduled arrival.



Would you mind sharing the contact email you submitted this to? I think I should be entitled to 250 compensation based on the length of delay. This would at least cover the overnight stay in a hotel at xxx that I incurred as a result of the delay (I was unable to get to my final destination as it was so late, but I know duty of care only extends to the destination airport, i.e. xxx in this case).

KLM Actually have an online tool which I found to work very smoothly - https://www.klm.co.uk/information/refund-compensation

squawk Apr 27, 22 2:39 am


Originally Posted by JackDann (Post 34200121)
KLM Actually have an online tool which I found to work very smoothly - https://www.klm.co.uk/information/refund-compensation

Thanks for flagging this up! However, I may be missing something but this only seems to refer to vouchers as compensation rather than cash.

Also, when I click through it only lets me select individual flights on the itinerary e.g. NCL-AMS or AMS-xxx (rather than the whole journey). As the delay was at my final destination due to IDB, I suspect it would be better to submit these as one request by email...

KLflyerRalph Apr 27, 22 5:07 am

Schiphol is once again limiting access to the terminal today.


johan rebel Apr 27, 22 7:04 am

Not that many delays today, so the problem is presumably security again?

Johan

AnaTFN Apr 27, 22 7:27 am

Understaffed and overcrowded, with hours-long security lines or essentially a giant crowd everywhere airside (many pictures and videos in social media)...

irishguy28 Apr 27, 22 9:48 am


Originally Posted by squawk (Post 34200167)
Thanks for flagging this up! However, I may be missing something but this only seems to refer to vouchers as compensation rather than cash.

They will offer you a higher amount in non-refundable vouchers than they will offer you in refundable vouchers - it suits them to hold on to your money by giving you "extra" to spend with them in the form of a non-refundable voucher of a higher value than the legally-required amount of compensation; choose the option of the refundable voucher, and when the voucher is issued, you can have it refunded in the form of cash.

AnaTFN Apr 28, 22 3:48 am

At AMS, line to go through security is hours long, and there is no sky priority… we are all plain mortals today. Airport completely unprepared to handle the masses.

(check in still had the SP desks operational and that alone took also 30 minutes).

Edit: In the end it was just one hour and a half because in the first floor we were allowed to use priority for security but that was only after we had done the huge line. If someone else was these days at AMS I want to know: is there some special security line at Privium and was it operational? I would consider joining to avoid this mess

ok986 Apr 28, 22 5:03 am


Originally Posted by AnaTFN (Post 34203221)
If someone else was these days at AMS I want to know: is there some special security line at Privium and was it operational? I would consider joining to avoid this mess

I flew on Monday morning, and there was no Privium security. Privium gates were blocked, there was no dedicated line. I was told by one of the Schiphol employees that Privium "doesn't exist any more".
Complained on Twitter, the response was that the Privium management did not know that Privium security was not fully functional. They promised to investigate. Next week I'm flying again, wondering what kind of mess I can expect again.


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