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-   -   Mess in AMS today - April 2022 onwards (https://www.flyertalk.com/forum/klm-flying-dutchman/2080797-mess-ams-today-april-2022-onwards.html)

irishguy28 Jun 1, 22 3:41 pm


Originally Posted by irishguy28 (Post 34299195)
And I'll keep the potential to move the outbound depending on how bad things look like on Friday and how early I make it to check-in ahead of the outbound!!!

In case anyone reading this is thinking of playing around with their booking and taking advantage of the "no-fare-difference" changes allowed for the coming days - it appears that it is a once-off thing. Having confirmed a change to just my return flight, having played around first and verifying that both the outbound and inbound were separately or jointly changeable for no change fee and no fare difference, returning to the changed ticket and attempting to make any further changes - to either the unchanged outbound, or the changed inbound - now again requires payment of a fare difference.

In my case, the earlier flight that I was hoping I could possibly change to, for free, on the day of departure, is now clearly sold out, as it does not appear on the website when attempting to buy a new ticket, but neither has it been cancelled (according to the flight status page, which shows other flights cancelled on the route for that day)

kprrr Jun 2, 22 1:46 am


Originally Posted by malmostoso (Post 34294298)
What is the policy on +1s? I have two upcoming trips this summer on KL. The first one has 5 more people without status so I don't expect to be able to go through the SP line, but in the second I'm flying to ABZ with just a companion: any chance we'd be allowed to both go through the SP lane? I have Elite Plus status through ITA (don't laugh), which I think KL recognizes quite well.

Anyone has an answer on this? I'm flying on Sunday as platinum with a non-status pax. I tried asking KLM on Facebook, but I'm stuck in their answering bot that thinks I want to check-in now.

BobTL Jun 2, 22 2:13 am


Originally Posted by kprrr (Post 34300277)
Anyone has an answer on this? I'm flying on Sunday as platinum with a non-status pax. I tried asking KLM on Facebook, but I'm stuck in their answering bot that thinks I want to check-in now.

If the other pax is on the same PNR, they will have boarding group 2 (in Y) on their boarding pass. No official SkyPriority and the electronic gates will not recognize them as being eligible for SkyPriority. When there is an agent then itís no problem.

AnaTFN Jun 2, 22 2:27 am

I arrived by train today 10:03, and with Privium (and no checked luggage) I cleared security at 10:12. That was fast!

I used the Privium access right behind the SP check-in area, and upstairs they separated priority and Privium passengers, with both groups seemingly moving at the same speed. So I think with SP and no checked luggage today around 10 you could also make it from exiting the train to clearing security in 10 minutes.

AnaTFN Jun 2, 22 2:28 am


Originally Posted by kprrr (Post 34300277)
Anyone has an answer on this? I'm flying on Sunday as platinum with a non-status pax. I tried asking KLM on Facebook, but I'm stuck in their answering bot that thinks I want to check-in now.

I have NOT been able to bring a non-SP companion through the security gates in the past because their boarding pass is rejected and every person needs to get their boarding pass scanned to be allowed into security.

Boraxo Jun 2, 22 3:33 am

Immigration to enter the country was quick on 01 June - maybe 20m line.

also saw multiple reports from co-workers and TA that security lines into the airport were short at 10am and 3pm (not transit security but from the street)

Have a flight departing 17:30 today so will update. Unfortunately have to go thru security and immigration but should be able to use business class fast track where available.

mpkz Jun 2, 22 3:38 am


Originally Posted by AnaTFN (Post 34300340)
I arrived by train today 10:03, and with Privium (and no checked luggage) I cleared security at 10:12. That was fast!

I used the Privium access right behind the SP check-in area, and upstairs they separated priority and Privium passengers, with both groups seemingly moving at the same speed. So I think with SP and no checked luggage today around 10 you could also make it from exiting the train to clearing security in 10 minutes.

I came a bit later, 10:45 or so and was through by 10:55, Privium again though it took like 5 mins to scan bags. Line to Departures 1 security looked painful, but Departures 2 looked surprisingly light. I think people should "shop around" a bit.

InsomniaBA Jun 2, 22 4:14 am

11:27pm arrival by train.
Was through KMar 13:02.

No privium, but sky priority. Departures 3.

Non-priority queue was long, multiple people potentially missing flight.

Xandrios Jun 2, 22 6:10 am


Originally Posted by irishguy28 (Post 34299341)
In case anyone reading this is thinking of playing around with their booking and taking advantage of the "no-fare-difference" changes allowed for the coming days - it appears that it is a once-off thing. Having confirmed a change to just my return flight, having played around first and verifying that both the outbound and inbound were separately or jointly changeable for no change fee and no fare difference, returning to the changed ticket and attempting to make any further changes - to either the unchanged outbound, or the changed inbound - now again requires payment of a fare difference.

In my case, the earlier flight that I was hoping I could possibly change to, for free, on the day of departure, is now clearly sold out, as it does not appear on the website when attempting to buy a new ticket, but neither has it been cancelled (according to the flight status page, which shows other flights cancelled on the route for that day)

For me I had an AF flight to AMS scheduled for earlier this week, returning in a few weeks from now (on KL). So the outbound leg to AMS was within the window, the return leg was not. The website did show the message on my itinerary that I'm allowed to make changes, but it did require a fare difference.

Called the PSL because I was of the opinion that my flight into AMS should qualify for the no-fare-difference option. They put me on hold for a good 20 minutes. Eventually she came back to tell me that they cannot get the policy verified - both on the fact that it was AF operated and that I was arriving rather than departing. Because they were unable to verify they made the change for free. The service at the PSL is great for these kind of cases.


If you have booked a flight to, from, or via Amsterdam departing on 23 May up to 10 June 2022, you can see below what rebook and refund options we can offer you.
[..]

You can change your travel dates free of cost if your new departure date is before or on 17 June 2022. This means we won’t charge a change fee or a fare difference.
Note that it mentions flying to AMS as a valid scenario, and the second sentence does not mention departing from AMS specifically. So I read that as "Flight leaving XYZ to AMS departing before June 17th allows free changes". Why they included arriving aircraft in the policy I don't know (As that's not really causing issues afaik...) but since they do we should be able to use that option I guess. And in that case it'd be almost impossible to change both outbound and inbound flights in one go - as the chance is fairly small that both would fall within the allowed window at the same time.

Anyway, I'll guess we'll see. I do fly the return portion of this ticket in a few weeks time, if they still have the policy by then I'll give it a try to change my 06:40AM CDG flight to the 09:30AM one..

irishguy28 Jun 2, 22 7:35 am


Originally Posted by Xandrios (Post 34300650)
Note that it mentions flying to AMS as a valid scenario, and the second sentence does not mention departing from AMS specifically. So I read that as "Flight leaving XYZ to AMS departing before June 17th allows free changes". Why they included arriving aircraft in the policy I don't know (As that's not really causing issues afaik...) but since they do we should be able to use that option I guess. And in that case it'd be almost impossible to change both outbound and inbound flights in one go - as the chance is fairly small that both would fall within the allowed window at the same time.

I booked a ticket less than a week ago, departing AMS tomorrow and returning Sunday, i.e. both flights are in the "window". When I investigated what my "change-without-fare-difference-options" were - and here I was only interested in moving to different flights on the same days as those originally booked (i.e. moving from my cheap, less-well timed flights to what were - at the time of purchase - more expensive, better-timed flights) I was able to change either:
a) both the outbound and inbound in a single transaction;
b) just the outbound; or
c) just the inbound.

Both or either sectors could be freely changed, without change fee or fare difference. I have never before seen all the remaining candidate flights operated on those days for each sector being offered for "0 EUR" when you step through the change process. It was the inbound that I was most eager to change, and I was able to do this without any charge, to a flight I had baulked at selecting during the initial purchase given its higher price.

(As you rightly point out, the issue is largely for passengers originating in AMS, so limiting it to arriving flights only wouldn't have helped much with the crowds getting through security at AMS, which is the crux of the issue)

The website/app did mention that changes could only be made before the departure of the first flight, so I thought I would reserve the ability/option to change my outbound to an earlier flight once I saw the conditions for myself on Friday at Schiphol; I was thinking that if I made it through security sufficiently early to change to the next departing flight, I would just go immediately online and change my flight. If the experience took longer than I had hoped, then I would still be on time for my original flight.

However, having already changed the ticket once, I now find that attempts at making any further changes (for both inbound and/or outbound) now require payment of the fare difference - which for the outbound became substantial (effectively business class fares for economy seats); but in the meantime, on top of the cancellation of one of the earlier flights on the route, the other two earlier flights are now full in economy with only business class seats still on sale when I last checked last night.

Good luck to all those travelling this week/weekend!!!

Boraxo Jun 2, 22 7:58 am

Update from Thurs 14:00

Approx 15m wait in Turkish *G/biz class line to get BP (could not do mobile checkin (onward dest required check of test results). The economy line looked at least 1-2 hours.

Used priority ticket scan at security (flag the lady as there is no real line) then Maybe 10-15m for nudeoscope and 5m for immigration. I had to wait for an actual officer which took another 5m.
Again the economy line for security wrapped around first floor - I would guess 1hr but hard to tell.On the +side they did not confiscate my eye solution nor do they require removal of laptops, electronics or liquids (Kippy bag).

Hopefully you are flying biz class or have airline status. If you can use priority security then overall I would say you are safe if you allocate 30min. For economy, assuming you have a BP and can skip the counter Iíd plan on 2 hours.

The aspire lounge is still mediocre but there are worse places to relax. Just donít plan to stuff yourself. Most of other lounges still closed.

AnaTFN Jun 2, 22 9:41 am

https://cimg9.ibsrv.net/gimg/www.fly...18f47020e.jpeg
Right now. I guess too many people are getting there too early and adding to the morning chaos

SkyteamEP Jun 2, 22 10:27 am

What is the best strategy those days for an early morning Schengen KLM flight with SkyPriority and no checked luggage? Going to the SkyPriority check-in area in departures 2 and going to security from there?

Xandrios Jun 2, 22 11:50 am


Originally Posted by AnaTFN (Post 34301223)
Right now. I guess too many people are getting there too early and adding to the morning chaos

Dutch news is reporting this to now be an enforced rule. Entry into the departure terminal max 4 hrs before departure.

Wonder how this will work out. Lines outside to enter the terminal at certain times..? Hopefully the flow of pax will be somewhat smooth. Curious how the lines at peak times (Mornings mainly) will look like.

Also... this means that if you fly early (Say... 7AM) that you will now HAVE to arrive at the airport at 3AM, and will not be allowed to overnight from midnight. That will be a real problem for people dependent on public transport that shuts down during the night.

b12e Jun 2, 22 11:54 am


Originally Posted by Xandrios (Post 34301591)
Dutch news is reporting this to now be an enforced rule. Entry into the departure terminal max 4 hrs before departure.

Wonder how this will work out. Lines outside to enter the terminal at certain times..? Hopefully the flow of pax will be somewhat smooth. Curious how the lines at peak times (Mornings mainly) will look like.

Also... this means that if you fly early (Say... 7AM) that you will now HAVE to arrive at the airport at 3AM, and will not be allowed to overnight from midnight. That will be a real problem for people dependent on public transport that shuts down during the night.

I don't know if anything is open at Schiphol Plaza, but you could probably wait there if that's the case 😊


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