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Mess in AMS today - April 2022 onwards

Mess in AMS today - April 2022 onwards

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Old Oct 22, 22, 2:58 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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The latest suggestions and state of the Mess in Amsterdam of Summer '22 - short staffing and security issues.

Starting late April/early May 2022, Amsterdam Airport Schiphol is showing signs of chronic, and at times extreme, overcrowding. This thread is dedicated largely to the discussion of the same.

We have created this wiki to have a single point of reference, updated periodically with tips, tricks and reports of current state.

Bottlenecks

As of June 2nd, there are 2 bottlenecks at the airport.
1. Entrance to the terminal building from outside (arrival by car)
2. Security checks.

As of June 20th, unsatisfactory situation has been reported also on all arrival passport checks.

Tips to deal with Entrance to the terminal building lines

As of July 3rd, you could enter the terminal from train station without hindrance. On travel heavy days, consider getting dropped off at Hoofdorp, Zuid or Lelylaan and taking a train one station instead.
Privium holders are reportedly able to bypass lines by showing the Privium card.
Note: Schiphol is sometimes limiting access to passengers 4 hours before the flight, both from outside and through Schiphol plaza.
The checks do happen, but you are very likely to be able to bypass them from Schiphol Plaza (arrival by train or bus) by using the lift or stairs instead of inclined travelators.


Tips to deal with Security lines

There are currently three departure checkpoints into the main terminal area (plus one for the lowcost wing). Departures 1 and 2 are used for Schengen flights, Departures 2 and 3 for non-Schengen. (You can, however, turn left after leaving checkpoint for Departures 1 and reach exit control).
You don't have to use the checkpoint in your airlines departure area, so check if one of the other ones has a shorter line. However keep in mind that transfer passport control might bring additional delay.
If you have priority, ignore the main entrances to the checkpoints, particularly 1 and 2. Especially ignore the line for the stairs to checkpoint 2. Enter via SkyPriority zone, either via front if you have STE+/SP, or via back from Oversized Baggage point. There is a Privium card reader if you are a holder, alternatively sneak by opening one-way gate by hand.
The stairs at the back of SP zone are now official and only access point for priority for Schengen. The position is manned and access rules are strictly enforced.
Once upstairs, you can enter the lines for Departures 2 directly, or take a left, then another left, and you'll find yourself in Departures 1 checkpoint area.
Once upstairs, staff direct you either to enter rightmost lane in checkpoint 2, or to turn left to proceed to leftmost lane of checkpoint 1.
Privium holders can alternatively use Privium gates at otherwise closed Departures 1 checkpoint entry (behind check-in row 3), join the rightmost lane of checkpoint 1. There is going to be some mixing with non-prio pax at the filter, but on the upside, there is guaranteed no non-Privium priority pax coming up the stairs so you are virtually guaranteed to have no more than ~5 people in the queue immediately in front of the filter.

Tips to deal with Immigration / Passport Control lines

There are four options for arriving (from secure location) passengers. One is to use transfer passport control, one is to use passport control by F gates and another is to use passport control by E gates. There are also stairs by end of D pier next to the transfer control. All these feed into different lines.
There is no trick, just see if one of the other ones is shorter, depending on where the majority of recently arrived flights are docked.

Passengers arriving from unsecure locations cannot reach these without going through transit security. The only option is to follow the signs for entry control.

If you really want to make sure you're safe and are willing to pay extra

Schiphol VIP services are available at 390 for the first, 175 for each additional passenger (excl. VAT; with VAT rates are 471.90+211.75)
VIP service is at capacity and is not accepting new reservations.

General timeline suggestions

For Privium passengers, 1 hour should be comfortable in almost all cases.
For SkyPriority passengers, 1.5 hours should be comfortable in almost all cases.
For other priority passengers, it really depends on whether the priority lines are open but I would personally aim for 1.5 - 2 hours. Worst case you can sneak into the SkyPriority area from the back and use the gates there (your BP will be accepted). The priority line behind SP area is now open to all prio pax.
For non-priority passengers, realistically, 4 hours should be enough except at the worst times. Anyone informed enough to post here will probably also understand that the entire airport (except the easyJet gates I guess) is connected airside and you can shop around the different security areas depending on how bad the lines look.

Common Questions

I'm transferring from a non-schengen to a non-schengen flight in XX, will I make it?
Yes, you will.
If you arrive from a secure area (EU, Schengen countries, UK, US, Canada, Singapore): You then navigate yourself within the departures area to your non-schengen flight out of AMS and this takes less than 20 minutes, even if you have to walk from D gates to G gates.
If you arrive from non-secure area (other than mentioned; SIN flights via DPS): You will have to follow transit signs for transit security. There are no reports of transit security taking unusually long.

If you want to print your BP for the next segment, there are many transfer check-in machines across the non-schengen gates for you to print your BP, do check-in/document check, change seat, and etc for your next flight. No security or immigration is involved and odds are, you will wait at the gate for boarding, If you are FB Gold and up, STE+, or flying in business class, you will have access to the Crown Lounge and can grab a bite, get some work done, take a shower, or rent one of the sleeping pods depending on how long your transit is.


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Old Oct 7, 22, 6:03 am
  #2761  
 
Join Date: Dec 2010
Location: OSL-MAD
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Originally Posted by HB-IWC View Post
KLM is considering shuttering up 5 longhaul and 25 shorthaul destinations (some of the destinations under review mentioned in the article):

https://www.routesonline.com/news/29...hol-green-cap/

If the Dutch government and Schiphol are determined to shoot themselves in the foot even more by following up with this yearly cap of movements, that should take care of a good chunk of current problems by itself. It should also firmly relegate Schiphol's status in Europe to that of a second tier hub.
Cutting down AMS-BOS would indeed be a major loss for business travelers, at least in my industry (biotech)
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Old Oct 7, 22, 6:11 am
  #2762  
 
Join Date: Sep 2004
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Originally Posted by HB-IWC View Post
KLM is considering shuttering up 5 longhaul and 25 shorthaul destinations (some of the destinations under review mentioned in the article):

https://www.routesonline.com/news/29...hol-green-cap/

If the Dutch government and Schiphol are determined to shoot themselves in the foot even more by following up with this yearly cap of movements, that should take care of a good chunk of current problems by itself. It should also firmly relegate Schiphol's status in Europe to that of a second tier hub.

Montreal! Good grief, will I have to find a new airline to pretend to love? Air France and CDG make me shudder more than the AMS mess.
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Old Oct 7, 22, 6:20 am
  #2763  
 
Join Date: Dec 2010
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My next flight is delayed, and KLM's email explains why:
"We are very sorry, your flight is delayed because it is taking longer than expected to load the aircraft. We are doing our best to help you on your way again soon."
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Old Oct 7, 22, 6:30 am
  #2764  
 
Join Date: Jul 2015
Location: HAG
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Originally Posted by johan rebel View Post
Yep, KLM has finally canceled an upcoming flight of mine. I can live with the rebooking, although it will require a night in an (airport) hotel.

Amazingly, to the best of my recollection this is only the third time I've had a KL flight canceled. Ever! That comes down to an average of one cancelation every two decades. Given the number of KL flights I've taken, I figure that must be a pretty enviable record. I've had more cancelations on other airlines, even though the total number of flights comes nowhere near the number I've taken on KL.

Johan
Good going. I don't think I've ever had a KLM cancellation, at least so far. I've had Air France cancel on me and KLMs codeshare partners, but not the airline itself. Only delays, but so far even those never substantial.

On the other hand OS has been cancelling on me fairly regularly.

Originally Posted by Bogwoppit View Post
Montreal! Good grief, will I have to find a new airline to pretend to love? Air France and CDG make me shudder more than the AMS mess.
CDG has been getting better. Not as good for S-NS connections as AMS in good days, but pretty OK.
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Old Oct 7, 22, 7:40 am
  #2765  
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Originally Posted by Fabo.sk View Post
I don't think I've ever had a KLM cancellation.
Congratulations.

My first two were actually KLC flights, technically an airline in its own right, so the upcoming one is my first ever KLM one.

Johan
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Old Oct 7, 22, 7:41 am
  #2766  
 
Join Date: Sep 2005
Posts: 1,588
Pleasantly surprised second time this week, transferring into Schengen security only 10 min wait (no priority lane) and immigration just a few people in the EU line at 09.45 this morning.

E-gates closed into Schengen, no long lines for non EU either.
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Old Oct 7, 22, 8:14 am
  #2767  
 
Join Date: Jan 2006
Programs: AA Exp
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It was so quiet yesterday around 13:00 that the separate priority lines upstairs were closed. No need for them. Wait time for everyone: 15 seconds!
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Old Oct 7, 22, 9:29 am
  #2768  
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Originally Posted by HB-IWC View Post
If the Dutch government and Schiphol are determined to shoot themselves in the foot even more by following up with this yearly cap of movements, that should take care of a good chunk of current problems by itself. It should also firmly relegate Schiphol's status in Europe to that of a second tier hub.
More like putting a bullet through the head. Never underestimate the Dutch government's capacity and determination to wreck their own country. They are more than happy to flush the economy and their citizen's prosperity down the drain in their pursuit of some sort of chimerical climate carbon goal.

Having said that, I would personally be perfectly happy with that capacity cap. Schiphol is a disaster now, but before the pandemic it was pretty bad too. More pax than it could handle; and it only took a few snowflakes, a patch of fog or a gust of wind for everything to go haywire for a whole day or longer. A pax limit that leaves the airport with plenty of redundancy sounds good to me (and sucks for KLM and the Dutch economy).

Johan
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Old Oct 7, 22, 9:48 am
  #2769  
 
Join Date: Jun 2021
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Originally Posted by johan rebel View Post
More like putting a bullet through the head. Never underestimate the Dutch government's capacity and determination to wreck their own country. They are more than happy to flush the economy and their citizen's prosperity down the drain in their pursuit of some sort of chimerical climate carbon goal.

Having said that, I would personally be perfectly happy with that capacity cap. Schiphol is a disaster now, but before the pandemic it was pretty bad too. More pax than it could handle; and it only took a few snowflakes, a patch of fog or a gust of wind for everything to go haywire for a whole day or longer. A pax limit that leaves the airport with plenty of redundancy sounds good to me (and sucks for KLM and the Dutch economy).

Johan
Things are certainly more extreme in NL, but I fear it's a Europe-wide malaise.

The new British government is fortunately less inclined to sacrifice business at the altar of climate change than its predecessors, but if they really wanted to make a statement, they'd either lean into Heathrow expansion or sanction construction of a new hub in the Thames Estuary and then exploit the Dutch government's craziness by inviting KLM to establish a UK-based subsidiary ( la Aer Lingus) and open a secondary hub on the other side of the channel
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Old Oct 7, 22, 11:05 am
  #2770  
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In an endeavor to reduce the number of pax flying from Schiphol, KLM Holidays have just sent me an email offering discounts of 75 or 150 on all package deals with departure from AMS.

Makes perfect sense to me.

Johan
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Old Oct 7, 22, 12:02 pm
  #2771  
 
Join Date: Oct 2014
Location: Behind the curtain
Programs: Flying Blue, Accor
Posts: 162
Just landed at AMS on HV (operated by GetJet - good times...) and seems like there is a problem with the jetbridge. Glad to have a long transfer this evening, and also glad not to be the kind of person that gets up to crowd the aisle the second the airplane comes to a stop.

edit: Thay managed to round up some air stairs, guidance rope, and some apron ground staff in only 10 minutes. I am actually impressed!
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Last edited by dkeng; Oct 7, 22 at 12:26 pm
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Old Oct 8, 22, 9:00 am
  #2772  
 
Join Date: Apr 2014
Location: LAX, SNA, LGB
Posts: 336
Current immigrations situation. Only 2 immigrations officers for non-EU passports.


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Old Oct 8, 22, 9:20 am
  #2773  
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Originally Posted by Fabo.sk View Post
Good going.
They have decided to make up for lost time and just canceled another flight of mine. Within 7 days of departure this time, and without rebooking me. Funny thing is that a Gold colleague has been rebooked on the next available flight. I also didn't receive any notification, found out from my colleague.

Plat line wait time 24 minutes, then the line was cut.

Johan
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Old Oct 8, 22, 9:40 am
  #2774  
 
Join Date: Sep 2016
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They also cancelled one of my flights within 7 days with no automated rebooking. I called the French PSL (less than 10 minutes wait) within 30 minutes after receiving the notification. Was told the flight doesn't appear cancelled yet on their side and they can only put me on a wait list for another flight, but i need to wait for the cancellation bot to process the cancellation.
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Old Oct 8, 22, 9:50 am
  #2775  
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Originally Posted by SkyteamEP View Post
They also cancelled one of my flights within 7 days with no automated rebooking. I called the French PSL (less than 10 minutes wait) within 30 minutes after receiving the notification.
Still waiting on the second attempt, another 24 minutes and counting. Will probably have to give up soon, have other things to do. Given that my colleague has been rebooked (on a flight that won't work for her, of course), I assume they will be able to see it as canceled.

Johan
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