Mess in AMS today - April 2022 onwards

Old Sep 26, 22, 1:55 am
  #2626  
 
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So, I'm through the process.

Train arrived on time at 7:21, as I left the security control, the clock at the departure board just changed to 8:00. All in all 40 minutes train to lounge.

First hurdle was to enter the SP zone, check took less than a minute though with just a couple of people ahead of me.
Check in took longer, as the scale said my bag was over 25 kilos. Except that it also showed 1.9 when no bag was on it. Anyway I had to repack.

Although I only took out one pair of shoes and a raincoat, on the other side, my bag was now 22.4. No way the shoes and coat weighed almost 3 kilos. Right or wrong, 5+ minutes lost stupidly.

Walking out towards the back, I've noted that line for the eligibility check was quite long, going almost to the end of check-in area one, moving at the speed of a very slow walk. Would be possible to bypass with Privium if you walked around the other side I guess. No idea what the situation was upstairs.

Instead I walked to the site of Departures 1 security entrance, where I could easily enter with Privium. Normal scanners seemed on as well, though staff was turning most people away. I guess the scanners might allow premium eligible people traveling with Privium holders to enter.

Upstairs about 18 people in line ahead of me, some seemed to be mixed in from regular line. Only once machine open though, so progress was slow, not aided by the fact that Meet & Assist occasionally showed up and jumped the queue.
I took about 15 minutes to get through, my bag was one of the few gone to secondary though, so another two minutes or so there.

Express lounge was fullest I've ever seen any Privium lounge. Not that it matters much, I barely started drinking my coffee when I got the notification that the flight is boarding, almost 10 minutes early.

Side note, normally I board among the first, this time I got onboard a bit later. I found a lot of carryons in the bins lengthwise. How? Why? I mean, not only it takes up space, it makes the handle inconvenient to reach when taking out. Never noticed this before but I doubt it's a rarity.

Push on time, by the way, surprisingly given how late baggage was still being loaded.
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Old Sep 26, 22, 2:04 am
  #2627  
 
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Originally Posted by b12e View Post
that can work both ways though. If the airtag/tile/... didn't indicate it's on the plane, you'll be stressing throughout the whole flight and it may still have been loaded anyway, just not picking up a smartphone nearby.
Absolutely. First time I flew after having purchased the airtags (Maybe a year ago, prior to the luggage mess) I flew to the US. When on-board, just at push back, I decided to check the location of the checked luggage/airtag. During pushback it said that it was seen quite a ways away from the aircraft '5 minutes ago'. So I was sure that it didn't make the flight. A somewhat stressed take off later I was hoping that, if on board, the iphone would detect the tag if it was near by in the belly of the aircraft. Nothing. Decided to purchase in-flight internet access to see if the location (on the ground) would be updated with a more recent timestamp... and then saw the location having been updated somewhere over the Noordzee.

So in the end all was fine, bag made it just fine - it was just loaded rather late. But the tag caused me quite a bit of stress, as it was giving the impression that the luggage didnt make it.

On the other hand though, at other times, I've had very positive experiences too. Being able to detect the bag 'near by' (meaning within 10 meters or so) while you are on board is very nice and useful. And of course if you would lose your luggage you would know, at arrival, to not wait and proceed filling the missing bag form.
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Old Sep 26, 22, 3:29 am
  #2628  
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Originally Posted by sakedon View Post
I'd still recommend having airtags/tiles/trackers only for them to be a bit of help in case the bag ever gets lost, not for real-time tracking. There is no need to add another layer of stress after we drop off the bag at check-in whether it makes to the plane / transfer / belt / whatever, what can we do anyway past the check-in?

When you arrive at the destination and (a big if...) if you can see the bag is not at the same airport as you, you can then do yourself a favour by reporting a missing bag directly instead of waiting for the bag that won't turn up. Or if it's somewhere at the airport, you can point this out to agents instead of dealing with a 'black box to be or not to be' situation.
[email protected] continues to have some real messes with checked luggage. And so the idea of frequent flyers with checked luggage this year being stressed out because of the use of AirTags, TilePro and/or other trackers when flying KLM via/out of AMS sounds sort of like putting the cart before the horse when it comes to traveler stress this year.

When [email protected] fails to load on time a whole bunch of priority tagged bags for its flight to IAD, any "stress" from the use of the trackers pales in comparison to any stress that may come from being impacted by KL's mishandling of the luggage for the AMS-IAD flight and the impacted passengers only discovering the luggage situation on arrival after a baggage belt in the [email protected] shuts down for the flight.
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Old Sep 26, 22, 4:38 am
  #2629  
 
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Originally Posted by sakedon View Post
I'd still recommend having airtags/tiles/trackers only for them to be a bit of help in case the bag ever gets lost, not for real-time tracking. There is no need to add another layer of stress after we drop off the bag at check-in whether it makes to the plane / transfer / belt / whatever, what can we do anyway past the check-in?

When you arrive at the destination and (a big if...) if you can see the bag is not at the same airport as you, you can then do yourself a favour by reporting a missing bag directly instead of waiting for the bag that won't turn up. Or if it's somewhere at the airport, you can point this out to agents instead of dealing with a 'black box to be or not to be' situation.
thank you, you are right. but to see where he is do i need internet? flights to Curaao have departed so far, and bussines class I also expect to reach my flight on time. Especially because we are at Schiphol around 4.45 am. but I think in Curaao we had no wifi in May and my telephone provider does not allow roaming outside of eu.
but I guess I dont gonna buy an tagg. I put some really needed stuff in my hand luggage; I almost need my medication and swim wear and some clothes will be nice, but I hope if my suitecase missed, it will be in curacao in 1 week of less; I stay 3 weeks so all will be fine.
or I take 2 small trolly in hand luggage, and no checked in luggage
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Old Sep 26, 22, 5:46 am
  #2630  
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Originally Posted by GUWonder View Post
When [email protected] fails to load on time a whole bunch of priority tagged bags for its flight to IAD


Pau3590 is flying to CUR, what KLM does or does not load on a flight to IAD is not really relevant, and when the luggage belt at that airport closes it is very unlikely to cause him or her any stress.

Johan
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Old Sep 26, 22, 5:48 am
  #2631  
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Originally Posted by Pau3590 View Post
or I take 2 small trolly in hand luggage, and no checked in luggage
Sounds like the safest and most relaxing option to me. Go for it if you at all can.

Johan
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Old Sep 26, 22, 9:06 am
  #2632  
 
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Originally Posted by Billyfergus View Post
Had a 10 hour layover in Schiphol on Thursday and with this sort of time, I would normally head into town for some lunch and a beer. However, seeing the queues for exit and going into the Schengen zone, thought it best just to stay and enjoy the lounges.

One thing that did stand out and make me shake my head was going through the security check after our Delhi flight landed. Picture the scene, up to the scanning machines with their 4 (I think its 4) different sections where the trays come out below, you fill them up with your bags, put them on the upper belt and they go through the x ray scanner.

There were a family of 5 at the very end one who did not have English (or Dutch) as a language they knew and were obviously not frequent flyers as they did not have a clue what to do. However, the lady security person would not let the other 3 people waiting (me being one) put our filled trays onto the (empty) belt for screening until she had sorted out the family at the end. As I was not in a hurry, I was not really too concerned but one of the other gents waiting was and started telling the security lady his feeling in Dutch. Perhaps her power had went to her head and she called over another security guy to converse with the customer who was not happy. Spent over 3 minutes waiting for the end family to get their sh#t in order and finally get all their stuff on trays and the belt moving but in this time quite a queue had built up behind with no other trays being permitted to be scanned by her.

Not sure what the actual rules are for the security person monitoring the belts but if similar is done at other security locations, no wonder there are big delays going through.
Sounds like a standard Schiphol security experience
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Old Sep 26, 22, 10:05 am
  #2633  
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Just to cheer everybody up, the Zwanenburgbaan (18C/36C) closed today for maintenance. If things go according to plan, it will reopen next Monday.

As posted earlier, this same runway will be closed for half a year from January 2nd.

Johan
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Old Sep 26, 22, 5:47 pm
  #2634  
 
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I always cheer when I see 18/36 but then despair when I notice letters other than 18R/36L

And to think I used to love Polderbaan arrivals.
Maybe I should try early morning arrivals again, so I can just feel like it's 20 more minutes of napping.
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Old Sep 27, 22, 4:42 am
  #2635  
 
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First time trying to use Privium to go from S to NS and it turns out the gates are off. Staff directed me to join the back of the general passport line (since eGates are at the opposite side of the area). Not a huge wait, but for me Privium keeps under delivering.


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Old Sep 27, 22, 5:03 am
  #2636  
 
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Originally Posted by AnaTFN View Post
First time trying to use Privium to go from S to NS and it turns out the gates are off. Staff directed me to join the back of the general passport line (since eGates are at the opposite side of the area). Not a huge wait, but for me Privium keeps under delivering.


I'll bring my torch and pitchfork next week if this is the case still.

what's the point of paying for a service which you can't use?
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Old Sep 27, 22, 5:12 am
  #2637  
 
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Originally Posted by AnaTFN View Post
First time trying to use Privium to go from S to NS and it turns out the gates are off. Staff directed me to join the back of the general passport line (since eGates are at the opposite side of the area). Not a huge wait, but for me Privium keeps under delivering.


Taking a photograph was sensible. Send it as a complaint to Schiphol, noting that the promised (and paid for) services were not delivered.

The more negative feedback they receive about their incompetence, the better.
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Old Sep 27, 22, 8:58 am
  #2638  
 
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Originally Posted by AnaTFN View Post
First time trying to use Privium to go from S to NS and it turns out the gates are off. Staff directed me to join the back of the general passport line (since eGates are at the opposite side of the area). Not a huge wait, but for me Privium keeps under delivering.
Very strange. You should have been able to use the lane adjacent to the Privium gates. Just show the KMar your Privium card.
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Old Sep 27, 22, 9:20 am
  #2639  
 
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Originally Posted by Fabo.sk View Post
Instead I walked to the site of Departures 1 security entrance, where I could easily enter with Privium. Normal scanners seemed on as well, though staff was turning most people away. I guess the scanners might allow premium eligible people traveling with Privium holders to enter.

Upstairs about 18 people in line ahead of me, some seemed to be mixed in from regular line.
When you use this entrance you initially go up the stairs together with regular pax if I'm not mistaken. Is there actually a manned split off point to then move to the priority queue upstairs? And do you join the same priority queue together with the Skypriority pax that took the other entrance? or are there two priority checkpoints at Departures 1?
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Old Sep 27, 22, 9:50 am
  #2640  
 
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Yesterday I did MEX-AMS-ORK, I had plenty of time for the connection but passing the security took me 1h45minutes (and I was one of the first out of the plane). Many stressed passengers about missing their flights and unhelpful staff. Not a great experience. Only 2 security were in operation.
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