Mess in AMS today - April 2022 onwards

Old Sep 22, 2022, 3:55 am
  #2566  
 
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Originally Posted by GUWonder
Nothing mentioned by the North Europe sales folk about what new things KLM may try to do to make AMS less of a mess than it is? Encouraging more people to redeem AF-KL miles for award tickets with stopovers in AMS doesn’t seem to be such a way.
Nothing specific. Turns out they were telling Schiphol ticket sales were picking up in Q1 2022 already, and they praised the fact that Benschop stepped down "showing how serious Schiphol takes it". At the same time they said the situation at that moment (so midday yesterday) was fine, but 15 minutes later someone posted a picture here saying it wasn't 😄

Also some blah about how they pro-actively rebook flights and how they changed the way the transfer desks are operated. But again, nothing specific around how to fix the mess itself (admittedly, most of those issues are not for KL to solve, but for Schiphol).
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Old Sep 22, 2022, 4:01 am
  #2567  
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Originally Posted by b12e
Nothing specific. Turns out they were telling Schiphol ticket sales were picking up in Q1 2022 already, and they praised the fact that Benschop stepped down "showing how serious Schiphol takes it". At the same time they said the situation at that moment (so midday yesterday) was fine, but 15 minutes later someone posted a picture here saying it wasn't 😄

Also some blah about how they pro-actively rebook flights and how they changed the way the transfer desks are operated. But again, nothing specific around how to fix the mess itself (admittedly, most of those issues are not for KL to solve, but for Schiphol).
It’s nice that they don’t want the messes to get worse at the transfer desks, but the best fix for that is to make it much easier to let passengers do the changes themselves on the websites/apps and do so with much more flexibility without having to talk to any KLM employees to get it done.

I will just hope they don’t end up “proactively” rebooking me like DL used to “proactively” rebook me: at times to different countries than those booked by me. Pro-active by protecting me on the next flight to the same city as booked by me is fine. Thinking that I’m fine with ending up booked for Oslo or Gothenburg when originally booked to CPH? That doesnt fly for me, even as at other times I’m fine with taking the trains to get between Gothenburg C and Copenhagen.

Last edited by GUWonder; Sep 22, 2022 at 4:15 am
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Old Sep 22, 2022, 5:49 am
  #2568  
 
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Originally Posted by b12e
These days? It may be the evening before. Or the morning the day itself. Depends if Schiphol again restricts amount of flights further than anticipated, like what happened last weekend.
I just asked them. Honest answer: "we don't know yet".
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Old Sep 22, 2022, 5:51 am
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Originally Posted by FlyingRVS
I just asked them. Honest answer: "we don't know yet".
Yeah, that makes sense. As long as Schiphol doesn't ask to further restrict flights, they won't cancel. And KLM already said a few days ago they were still doing the planning for this weekend (as reported by Luchtvaartnieuws).

The good news is, you can probably get some money out of it if it happens. The bad news is, you might not get to your destination when you wanted to get there.... :/
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Old Sep 22, 2022, 12:58 pm
  #2570  
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Originally Posted by maalloc
EC seats will be severely commoditized if Silver & Golds get them for free too.
Yeah, but currently you run the risk of finding yourself in the company of the clueless and ignorant who have never heard of OLCI (or can't figure it out if they have) that pitch up only just in time at the check-in desks and are given the last EC seats because there's nothing else left. If you are really lucky, a couple or so will get middle seats in different rows, which of course doesn't stop them from keeping up a conversation for most of the flight. On a flight to IST I was in the last J row, and a couple in seats EF right behind me behaved like excited preschoolers on an outing to the petting zoo. Their loud and incessant conversation was on an appropriately infantile level. Their ignorance had to be heard to be believed, and boy did I hear it. One of the highlights came when we had about an hour to go. After discussing the remaining flying time, they agreed that we would probably land in five hours or so! I have this feeling that most Gold and Silver neighbors might just be less loud, and less inclined to make fools of themselves. Not as entertaining, but not as obnoxious either.

Originally Posted by tulipan
For EU flights KLM normally pushes the cabin reconfig online 1 or 2 days before check-in (business class seats that suddenly become Economy Comfort), if this falls within the T-72, then suddenly I need to compete with (a lot?) more people to snatch a eco comfort seat if they weren't available at the time of booking (which unfortunately happens often enough).
I assiduously check my bookings, including seatmaps, at STD-72. Almost without fail the cabin configuration has been finalized by then.

Johan
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Old Sep 22, 2022, 1:04 pm
  #2571  
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Originally Posted by maalloc
. It's not that often in the airline industry that FF levels are actually given more perks!
I, for one, am not going to hold my breath.

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Old Sep 22, 2022, 1:13 pm
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Originally Posted by johan rebel
Gold and Silver neighbors might just be less loud, and less inclined to make fools of themselves. Not as entertaining, but not as obnoxious either.
That's a good point... Thanks for the glass-half-full scenario.

I just checked and my next KL 777 flight already has 36/40 EC seats reserved, one week before departure, with only a few here or there middle seats available. For sure in this case I'd rather bump elbows with a fellow frequent flyer than with a random last-minute Karen.

Who'd have thought Covid travel would be so sorely missed...
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Old Sep 22, 2022, 1:13 pm
  #2573  
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Originally Posted by GUWonder
Encouraging more people to redeem AF-KL miles for award tickets with stopovers in AMS.
That's not what b12e reported them as saying. They intend to permit stopovers in the near future, but no mention of encouraging people to include such stopovers when booking award flights, let alone specifically encouraging AMS stopovers.

Johan
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Old Sep 22, 2022, 1:17 pm
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Originally Posted by maalloc
That's a good point... Thanks for the glass-half-full scenario.

I just checked and my next KL 777 flight already has 36/40 EC seats reserved, one week before departure, with only a few here or there middle seats available. For sure in this case I'd rather bump elbows with a fellow frequent flyer than with a random last-minute Karen.

Who'd have thought Covid travel would be so sorely missed...

same. 11 days out.


situation in WBC is about the same - for some reason people like crawling over others, as most free seats are in the middle section.

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Last edited by b12e; Sep 22, 2022 at 1:22 pm
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Old Sep 22, 2022, 1:19 pm
  #2575  
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Originally Posted by GUWonder
but the best fix for that is to make it much easier to let passengers do the changes themselves on the websites/apps and do so with much more flexibility.
What specific issues have you encountered when trying to rebook canceled KL flights online? What problems have you run into, and how exactly do you think they should change, improve or streamline the process?

Johan
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Old Sep 22, 2022, 1:34 pm
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Originally Posted by maalloc
Who'd have thought Covid travel would be so sorely missed.
When waiting at the gate last week a colleague made the very same point, loud enough for others standing around to hear. As that raised some eyebrows, I quickly and heartily agreed, just to reassure the bystanders that they hadn't misunderstood him.

Fact it, you are quite right. There were some annoying aspects to Covid travel (masks, anyone?), and jumping through all those administrative and bureaucratic hoops took time and in some cases cost money, but apart from that the experience was almost pure bliss compared to the current cr*p show.

I know how smug this sounds, but I have no reason to regret jumping at that once-in-a-lifetime opportunity for tourist-free leisure travel. I crammed in as many destinations as I could. So having been there and done that, I now restrict myself to my commutes, and for the rest just sit back, relax, and enjoy the show. However, it would not surprise me if the current economic and political storm hits many people's wallets so hard that demand for travel will slow or even decline this coming winter. That will suck for the world economy in general, and the travel & hospitality industry specifically, but may well bring opportunities for relaxed leisure travel.

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Old Sep 22, 2022, 5:19 pm
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I for one would gladly mask up if it meant going back to half empty airports. Not to mention the great prices for flights and hotels when things were already open, but not yet overdemanded. Pulling up a QR code on my phone every so often was a small price to pay.

I don't know what the next winter will bring, but I have a feeling that stability will take some time to come back.

Last edited by Fabo.sk; Sep 23, 2022 at 3:01 am
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Old Sep 23, 2022, 12:19 am
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Data point: transited AMS on Sep 22 from non-Schengen (SFO-AMS) to Schengen (AMS-HAJ) with no issues whatsoever and our checked bag made it to HAJ as well. Only about 3 people in line at passport control and I think they had 3 or 4 stations manned.
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Old Sep 23, 2022, 2:31 am
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Originally Posted by maalloc
That said, we can keep our hopes up and applaud the move. It's not that often in the airline industry that FF levels are actually given more perks!
Will they still be discounted if bought before they become free? If not I assume this is a very clever ruse to sell more expensive EC seats to silver and gold members wanting to make sure they get one instead of waiting for T-72/24 and finding them all gone.
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Old Sep 23, 2022, 3:03 am
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Originally Posted by CyBeR
Will they still be discounted if bought before they become free? If not I assume this is a very clever ruse to sell more expensive EC seats to silver and gold members wanting to make sure they get one instead of waiting for T-72/24 and finding them all gone.
That's what I am wondering about. Not sure if it will not backfire - these days I purchase EC habitually on every KLM flight. I don't know that I will keep doing it if I have to pay full price or just wait until T-72. That's a couple hundred euros of ancillary revenue that KLM will lose from me.
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