Mess in AMS today - April 2022 onwards
#1606
Join Date: May 2009
Posts: 767
Thanks for the update. Can you state time of day for the record of drop off and what airline, actually flying delta?
I just dropped off two friends at AMS, both DL elites. Line for SP check-in took about 15 to 20 minutes. They're mostly keeping people lined up outside the SP gate now so as to more efficiently use the available check-in desks, which they direct you to a specific one. (Good move, prevents line shuffling in front of the desks).
Didn't join them for security of course but they reported that line took about 20 minutes, with an additional 10 minutes needed for kmar.
Given that today is the first day of the Dutch summer school holiday, things at AMS honestly seemed fairly orderly.
Didn't join them for security of course but they reported that line took about 20 minutes, with an additional 10 minutes needed for kmar.
Given that today is the first day of the Dutch summer school holiday, things at AMS honestly seemed fairly orderly.
#1607
Join Date: May 2009
Location: AMS
Posts: 2,043
#1608
Join Date: Apr 2009
Location: BRU
Programs: * Gold, BA Gold
Posts: 292
I arrived this morning from EWR. We had a D gate. We docked at 7:00 and I was at schiphol plaza at 7:15. I didnt use the eGates and we were 3 people at the immigration hall. Luggage hall was empty. Lots of luggages everywhere though. Cant comment on luggage delivery waiting time as I only had hang luggage.
#1609
Join Date: Dec 2010
Location: MAD
Programs: FB Plat
Posts: 242
Response from Privium below, bolding is mine:
==========
Dear Ana,
Thank you very much for your email about the queues at Schiphol Airport. I am sorry to hear that you had a negative experience. It is understandable that you would like some more information about this. I am happy to help you further.
Short of a technical outage, the Privium gates should be readily accessible. I trust that this was a one off outage and during your next visit you will be able to access through the Privium gates. You can also approach the Schiphol staff at location to check why the gates are not available.
Your Privium membership gives you priority access over the regular passengers. In some cases it can be that the fast track lanes will merge with other Priority passengers. Premium passengers and Privium members exit to the security check via the priority waiting area, and will reach the security check much faster than regular passengers. There are no passages at the actual security check that will separate Priority passengers from Privium passengers. I hope this has clarified the process at security. We appreciate your loyalty and will take your feedback to adjust and improve our services.
If you have any further questions, please do not hesitate to contact me again. I wish you a pleasant day.
==========
Dear Ana,
Thank you very much for your email about the queues at Schiphol Airport. I am sorry to hear that you had a negative experience. It is understandable that you would like some more information about this. I am happy to help you further.
Short of a technical outage, the Privium gates should be readily accessible. I trust that this was a one off outage and during your next visit you will be able to access through the Privium gates. You can also approach the Schiphol staff at location to check why the gates are not available.
Your Privium membership gives you priority access over the regular passengers. In some cases it can be that the fast track lanes will merge with other Priority passengers. Premium passengers and Privium members exit to the security check via the priority waiting area, and will reach the security check much faster than regular passengers. There are no passages at the actual security check that will separate Priority passengers from Privium passengers. I hope this has clarified the process at security. We appreciate your loyalty and will take your feedback to adjust and improve our services.
If you have any further questions, please do not hesitate to contact me again. I wish you a pleasant day.
#1610
Join Date: Jun 2012
Programs: FB, M&B, UA, AA
Posts: 2,424
Afraid the on-time performance once they operate from Schiphol will be determined by available luggage handling staff, slot availability, and some additional waiting times KLM may enforce on leaving flights to ensure a reasonable amount of delayed pax from other flights or security can make it.
#1611
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
Are airlines trying to get AMS to reduce the airports airline/passenger fees due to the harm this AMS mess is causing the airlines? The AMS security service charge in particular, but also the passenger service charge.
Given this mess at AMS, the airport should owe the airlines and passengers a break for all the mess there.
Given this mess at AMS, the airport should owe the airlines and passengers a break for all the mess there.
#1613
Join Date: Dec 2010
Location: MAD
Programs: FB Plat
Posts: 242
Indeed, and now the official AMS Privium confirms that "There are no passages at the actual security check that will separate Priority passengers from Privium passengers" which i interpret at just sky priority when it comes to security, which was NOT the case until recently.
#1614
Join Date: Jun 2022
Programs: Flying Blue Gold | Marriott Titanium
Posts: 168
Indeed, and now the official AMS Privium confirms that "There are no passages at the actual security check that will separate Priority passengers from Privium passengers" which i interpret at just sky priority when it comes to security, which was NOT the case until recently.
#1615
Join Date: Dec 2010
Location: MAD
Programs: FB Plat
Posts: 242
Since April it has been on and off. Some times the upstairs Privium gate (Dep 2) will lead to a sharp right to the first security line, while the priority gates will lead to the zig zag feeding the following security lines. Other times it doesn't matter which gate you use, you end up in the same combined line.
#1616
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
#1617
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
I am asking about whether the airlines are asking for a reduction due to the AMS mess being suffered from April 2022 onwards.
#1618
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
#1619
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,103
#1620
Join Date: Jun 2022
Programs: Flying Blue Gold | Marriott Titanium
Posts: 168
Today (Sunday) at 8:30. SkyPriority had no waiting line in front of it, regular check in was quite busy (no line outside though). Wait in SP area ~5 min. From SP to security check there was a lady checking eligibility for SP, I luckiliy got to skip some people because the Privium gate was free. Going up, yes, regular priority and Privium were mixed. Wait was ~15 min. There was a Privium passenger who "thought" the line didn't apply to him (I.e. he just went under the fence) and he just went to the front. Security didn't see it but a couple of minutes later when another passenger "snitched" and security just took him out of line to the back. So theyre pretty strict.
Alltogether I think from getting out of the car until the lounge, it took me 30 mins
Alltogether I think from getting out of the car until the lounge, it took me 30 mins