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-   -   Mess in AMS today - April 2022 onwards (https://www.flyertalk.com/forum/klm-flying-dutchman/2080797-mess-ams-today-april-2022-onwards.html)

thehyrax Jul 8, 22 4:42 pm

How is the line for the SkyPriority bagage drop off? Is it possible to enter the SkyPriority check in area from the back 👀?

Xandrios Jul 8, 22 5:20 pm

The backside gates at SkyPriority only lead to the security checkpoint (and have a manual check by Schiphol employee). You won't be able to walk into the KLM check in area, if that's what you are asking.


Originally Posted by irishguy28 (Post 34406960)
Don't forget to claim for compensation!

I had an LX flight in November cancelled this week. The system automatically rebooked me on the same flights 24 hours later but left the Singapore Airlines flight to Australia untouched, so I rang in. It took 2 calls (the first dropped after 22m 49s) and almost an hour in total to get that simple change made.

There was initially talk about rerouting me on Lufthansa (which I shot down...LH P earns nothing in A3!) and the first guy initially seemed to think I would need to spend 2 days in SIN waiting for the next available flight so maybe it was just as well that he dropped the call...

It took me 3 (!) hrs on hold to talk to somebody at Swiss. None of the options were one-day itineraries, and they did not want to accept my proposals (Replace one leg with a KLM flight, or change to a LH route with one domestic A3 segment to arrive at the same destination airport). Not allowed to even rebook onto A3 (Same alliance!).

Realising I'm not going to win this fight with LX (at least not right now) I ended up booking something new. While I was planning to fly business from AMS I did find a TUI flight from BRU to my destination. Since that would be a direct flight, rather than route through Switzerland, it departs much later that same day - allowing me to take a train AMS-BRU in the morning. So I booked that and plan to ask for a refund on the LX flights. Do you think there's any chance for getting compensation if you choose the refund option?

Guess that in the end I did exactly what Schiphol wanted me to do. Get off a booked flight from AMS and move onto another airport.


Originally Posted by Fabo.sk (Post 34407334)
I'd expect them to push you strongly for LHg, but if they do it if only LHg option is an overnight connection and they are not even paying for a hotel, that's too rich.

I may, possibly, have been able to claim expenses later on. The CS wasn't sure ("Normally no but you can try to claim..") and LX has a reputation of being unwilling to follow 261/2004. Hotels at FRA were at 400 euro a night so that is a bit of a gamble. It really is shocking how they treat their pax... and honestly it makes me now appreciate AF/KL quite a bit more on this front.

//offtopic (Apologies)

malmostoso Jul 8, 22 11:57 pm

A friend of mine has a flight at 7am today, so he did the right thing and arrived 4 hours before to Schiphol, only to find this:


https://cimg3.ibsrv.net/gimg/www.fly...dc6d9d5d88.jpg
I suppose it's better than 4 hours of stressing in a massive line...

robert4travels Jul 9, 22 12:29 am


Originally Posted by irishguy28 (Post 34406872)
Apologies if it has been noted, but NOS is reporting that KLM are cancelling an additional 10-20 rotations daily up to 28 August, and again restricting the availability of lower fare buckets to preserve space for those passengers needing to be rebooked. They also note that Cityhopper will not carry any freight/cargo until October 29 to ease the workload on ground/handling staff.

I popped over to the KLM app and, sure enough, my next KLM trip is showing an additional cancellation.

https://nos.nl/artikel/2435808-klm-a...kdruk-schiphol

Yep, my morning flight on July 15th to LBA got cancelled as well... no rebooking possibilities in the app or online, so I had myself rebooked to MAN instead (after an 80 minute wait on the phone).
At least the phone rep was very helpful and polite.

Grouchy Jul 9, 22 1:52 am

The Privium gate on AnaTFN's photo was working again this morning. Not that it really mattered as everyone was guided after the stairs to Dep 1 with only 3 positions at station nr. 1 available for priority/Privium. Those stations were also constantly used by meet & assist people.
So that line wasn't really moving and now and then they opened station 4 as overflow.

Schiphol employees were actively checking for priority, silver members were not allowed and had to use the normal line. Crazy part of it was that plentry of stations were open for them though and that line was constantly moving.
The end result; the silver member and a non-status couple using the non-priority line both passed us & were 12 & 13 minutes faster through security. Only at AMS......

KLflyerRalph Jul 9, 22 2:56 am

Again, Privium’s ‘Fast lane’ turns out not so fast. :rolleyes:

GUWonder Jul 9, 22 3:04 am


Originally Posted by KLflyerRalph (Post 34409620)
Again, Privium’s ‘Fast lane’ turns out not so fast. :rolleyes:

Maybe they should have a membership fee of €400 for regular Privium member “fast lane” and €600 for a Priority Privium member “super fast lane”.

Ripping off people’s money or time. That’s AMS.

jerry_greece Jul 9, 22 3:11 am


Originally Posted by Xandrios (Post 34408757)
Do you think there's any chance for getting compensation if you choose the refund option?

//offtopic (Apologies)

Ofcourse. Acc. to EU261 you are entitled to either rerouting or refund and compensation is due in either cases. Happened to me in March with LX when they cancelled a flight 13 days out and offered me an alternative 2 days later(!). Initially, they refused the compensation twice because "they offered an alternative departure within a reasonable time difference". That happened in 2 emails. Then I filed a complaint with the Swiss regulatory authority and after a few weeks money was on my account.

johan rebel Jul 9, 22 4:03 am

A number of colleagues should be arriving at Schiphol any minute now, all booked on shorthaul Schengen flights. I've been promised feedback, so should have more data points soon.

Edit: took 'm a while to report back, probably still shell-shocked by the fact that priority security only took ten minutes. That gave them extra time airside to wait for their flight, which is of course delayed and has yet to depart.

Johan

CyBeR Jul 9, 22 5:21 am

I just dropped off two friends at AMS, both DL elites. Line for SP check-in took about 15 to 20 minutes. They're mostly keeping people lined up outside the SP gate now so as to more efficiently use the available check-in desks, which they direct you to a specific one. (Good move, prevents line shuffling in front of the desks).

Didn't join them for security of course but they reported that line took about 20 minutes, with an additional 10 minutes needed for kmar.

Given that today is the first day of the Dutch summer school holiday, things at AMS honestly seemed fairly orderly.

Omer Arshad Jul 9, 22 6:27 am


Originally Posted by mlin32 (Post 34186785)
There's a notice/waiver on the KLM site for 23/04 citing maintenance and unfavourable winds as mentioned above.

i will be returning next weekend to Schiphol flying from dubai. Hope weather remains good

Omer Arshad Jul 9, 22 6:28 am


Originally Posted by mlin32 (Post 34186785)
There's a notice/waiver on the KLM site for 23/04 citing maintenance and unfavourable winds as mentioned above.

i will be returning next weekend to Schiphol flying from dubai. Hope weather remains good

johan rebel Jul 9, 22 9:16 am

In tangentially related news, next month KLM will wet lease two E190s from German Airways, as KLC does not have enough crew to operate its own aircraft.

Johan

Netherlines Jul 9, 22 10:15 am


Originally Posted by johan rebel (Post 34410163)
In tangentially related news, next month KLM will wet lease two E190s from German Airways, as KLC does not have enough crew to operate its own aircraft.

Johan

I used WDL Aviation a lot on the SXB route.Great crews and on-time performance is excellent.

bakersdozen Jul 9, 22 10:26 am

Thanks for the update. Do you know approx what time they arrived at the airport for the record? We’re they business, priority or normal?


Originally Posted by johan rebel (Post 34409687)
A number of colleagues should be arriving at Schiphol any minute now, all booked on shorthaul Schengen flights. I've been promised feedback, so should have more data points soon.

Edit: took 'm a while to report back, probably still shell-shocked by the fact that priority security only took ten minutes. That gave them extra time airside to wait for their flight, which is of course delayed and has yet to depart.

Johan



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