First time on KLM since 2006
 

Grabbed a great deal with KLM in Biz from Txl - Kix recently. Read a few reviews and watched a few vids on YT but they all seemed pretty mixed. Just returned the other day and overall was pretty pleased. The service and food was great. Crew were very friendly and attentive in both directions, and the food was tasty..especially breakfast on arrival to Osaka. Unfortunately I'm not mad about the seat.

Firstly..the controls seem to be in the wrong place. Everytime u rest ur arms..either i turn the light on or i move the seat..who designed that? Also the video screen seems really close...moreso when the seat is in upright mode. Its better the futher u put the seat into bed mode.

I swear overall it feels a slightly smaller seat than similar seats in other airlines..but i might be mistaken .

Overall good flight..great price..so so seat. If the price was right..id prob fly longhaul with Klm again..but the seat would make me think. Safe travels!

You're not alone in your problems with the button placement and your other quips about the seats, personally I prefer the 777 2-2-2 seats over the 787 1-2-1, precisely for the reasons you mention...

The 787-9 seats are not great compared to the legacy seats.. the only thing they have going for them are the reverse herringbone setup. Other then that; They are narrow, feel cheap, the seatbelt with the security inflator takes away from seat width when not buckled, the seats are quite often broken in some way, the legrest is sub-par (compared to the 2-2-2 diamond seats), the buttons are constantly pressed when you rest an arm or try to look outside, the screen is uncomfortably close..


I haven't flown the 787-10 yet with the Jamco seats. So I wonder if those are an improvement.