Mobile Boarding Pass Question

Old Sep 14, 19, 5:26 pm
  #1  
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Mobile Boarding Pass Question

Not a frequent KL flyer so apologies if this has been asked:

How come some flights allow mobile check-in (though I think it just's a deeplink to the web-based online check-in) and will even generate a mobile boarding pass, but it is just an image? I even saw an Apple Wallet logo but tapping on it does nothing.

Has anyone else experienced this?
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Old Sep 14, 19, 8:22 pm
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If you're checking in with a partner you have to get their app to show the real mobile boarding pass. I.e. if you're flying from the US to AMS, even if it's on KL metal with a KL ticket under a KL number, check-in is handled by Delta and you have to get your boarding pass from the Delta app.

It used to be the same for AF/KL but they've wisened up to that now, it seems, and let each other's app show eachother's boarding passes (albeit in the style of the app used).
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Old Sep 14, 19, 8:25 pm
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Originally Posted by CyBeR View Post
If you're checking in with a partner you have to get their app to show the real mobile boarding pass. I.e. if you're flying from the US to AMS, even if it's on KL metal with a KL ticket under a KL number, check-in is handled by Delta and you have to get your boarding pass from the Delta app.

It used to be the same for AF/KL but they've wisened up to that now, it seems, and let each other's app show eachother's boarding passes (albeit in the style of the app used).
Thanks, but this is a KLM flight from AMS to MAD. Marketed ad operated by KLM. Any other ideas?
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Old Sep 14, 19, 8:27 pm
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Hm nope I've never had an issue getting a mobile boarding pass when departing AMS on KL (except for SSSS).
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Old Sep 14, 19, 9:14 pm
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Its hit or miss. When I'm on a mixed booking where the last (international) leg is KLM, I can't select seats or even check in online, let alone get a mobile boarding pass.
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Old Sep 14, 19, 9:28 pm
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This situation so just so odd because itís a simple AMS-MAD flight on KL ticket stock and KL flight number.

Moreover, I do get a mobile boarding pass, but itís just a JPEG. No way to add to the Apple Wallet.

Hmm...
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Old Sep 15, 19, 2:12 am
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Originally Posted by capedreamer View Post
This situation so just so odd because itís a simple AMS-MAD flight on KL ticket stock and KL flight number.

Moreover, I do get a mobile boarding pass, but itís just a JPEG. No way to add to the Apple Wallet.

Hmm...
Does it not work when you open it in the KLM app and then add it to Wallet? Iíve never had issues with that
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Old Sep 15, 19, 4:17 am
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Originally Posted by dbndb View Post
Does it not work when you open it in the KLM app and then add it to Wallet? Iíve never had issues with that
Nope. The mobile app was not loading anything that could be added to the Wallet.

However, problem solved! I contacted customer support over WhatsApp and they suggested uninstalling and reinstalling the app, and the re-adding the reservation. That did the trick! Very odd since I already had the latest version of the app.
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Old Sep 15, 19, 6:07 am
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Originally Posted by capedreamer View Post
That did the trick! Very odd since I already had the latest version of the app.
Glad that it got sorted out. I must confess to having reconciled myself with the notion that pressing the big reset button is the modern equivalent of the mysteries of the faith: some things are better left without any attempt at rational explanation.
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Old Sep 15, 19, 1:44 pm
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I had a few days a week in the last month or 2 that the app did not work. Now it is ok and I get my mobile boarding passes just like that. Could be a temporary IT glitch.
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