App problem with personal details
Jul 10, 2019, 2:21 am
#1
Original Poster
Join Date: Aug 2012
Programs: KLM Plat, BA Bronze
Posts: 383
App problem with personal details
Has anyone had the issue before where when you check in the app keeps hold of an old expired passport.
It was deleted from my account profile and replaced with a new one.
But every booking i check in for it keeps my old passport and i have to re enter all the details anew. It also has my BoB incorrect. again not the correct date which is in my profile.
Tried uninstalling/reinstalling, but no joy, tried the customer service but were useless.(there solution was to check me in and say problem fixed, see you tomorrow)
It was deleted from my account profile and replaced with a new one.
But every booking i check in for it keeps my old passport and i have to re enter all the details anew. It also has my BoB incorrect. again not the correct date which is in my profile.
Tried uninstalling/reinstalling, but no joy, tried the customer service but were useless.(there solution was to check me in and say problem fixed, see you tomorrow)
Last edited by highlander100; Jul 10, 2019 at 2:34 am
Jul 10, 2019, 4:40 am
#2
Join Date: Jun 2007
Location: NL
Programs: FB
Posts: 20
It is exactly the same for me on the website. Old passport deleted from my account, new passport showing in my flying blue account. Every time I check in it has my old passport details. Cookies have been deleted but no change. The app doesn't even provide me with a boarding pass anymore, "please collect at airport"
Jul 11, 2019, 12:02 am
#4
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Likely the passport details are copied over to the reservation at time of booking. So it only looks at your profile (and the passport thats there) when you book the flight. If you change your profile afterwards that new passport will only be used for new bookings.
Jul 11, 2019, 8:21 am
#5
Join Date: Jun 2007
Location: NL
Programs: FB
Posts: 20
Not in my case. New passport issued in February 2019, flight booked in April (after old passport had expired), checked in last Saturday, old passport still in system.
Jul 12, 2019, 3:07 pm
#6
Join Date: Mar 2010
Location: Netherlands
Programs: KL Platinum
Posts: 241
I’ve been facing the same glitch except there haven’t been any changes to my travel documents. Had the same issue on the AF app which I tried when the KL app failed. Queried it via KL support (whatsapp) and they told me a document check was necessary. This turned out to be rubbish as when I tapped the “add details manually” button the relevant information appeared and my pass was issued.
Jul 13, 2019, 8:00 am
#7
Join Date: Mar 2018
Location: Netherlands
Programs: FB Platinum
Posts: 113
I’ve been facing the same glitch except there haven’t been any changes to my travel documents. Had the same issue on the AF app which I tried when the KL app failed. Queried it via KL support (whatsapp) and they told me a document check was necessary. This turned out to be rubbish as when I tapped the “add details manually” button the relevant information appeared and my pass was issued.