Damaged luggage claim process

Old Feb 13, 19, 7:07 pm
  #1  
Original Poster
 
Join Date: Feb 2019
Programs: Flying Blue, Kris Flyer
Posts: 2
Red face Damaged luggage claim process

Hi all,
Just needed suggestions or recommendations about claiming for damaged luggage process.
I recently flew with KLM from Singapore to Bali and had my luggage damaged.
I have since lodged my complaint and KLM has acknowledged my submission.
Question for everyone - who keeps receipts for luggage purchased. KLM is requesting for receipt of the luggage which I purchased 18 months ago.

Is there another way to file my reimbursement of this damaged luggage?

Welcome your suggestions or recommendations.

Kind regards
Gary
mozart3101 is offline  
Old Feb 14, 19, 1:25 am
  #2  
 
Join Date: Mar 2016
Location: CPT,AMS
Posts: 3,508
Well you could try and contact the shop and ask for the receipt, I usually tend to scan receipt of "high value" items I purchase in the shop, you never know when you might need it to claim warranty/insurance etc.
Otherwise I guess if you can find a link to an online shop selling it that would probably work just as well.
Ditto is offline  

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