Damaged luggage claim process

Old Feb 13, 19, 7:07 pm
Original Poster
Join Date: Feb 2019
Programs: Flying Blue, Kris Flyer
Posts: 2
Red face Damaged luggage claim process

Hi all,
Just needed suggestions or recommendations about claiming for damaged luggage process.
I recently flew with KLM from Singapore to Bali and had my luggage damaged.
I have since lodged my complaint and KLM has acknowledged my submission.
Question for everyone - who keeps receipts for luggage purchased. KLM is requesting for receipt of the luggage which I purchased 18 months ago.

Is there another way to file my reimbursement of this damaged luggage?

Welcome your suggestions or recommendations.

Kind regards
mozart3101 is offline  
Old Feb 14, 19, 1:25 am
Join Date: Mar 2016
Location: CPT,AMS
Posts: 3,508
Well you could try and contact the shop and ask for the receipt, I usually tend to scan receipt of "high value" items I purchase in the shop, you never know when you might need it to claim warranty/insurance etc.
Otherwise I guess if you can find a link to an online shop selling it that would probably work just as well.
Ditto is offline  

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