Award Ticket Refund Times?
Feb 13, 2019, 3:06 pm
#1
Original Poster
Join Date: Oct 2013
Location: Maui, HI
Posts: 135
Award Ticket Refund Times?
Aloha all. I booked a ticket with miles LHR - AMS - YYZ for a flight in May. Two tickets for my wife and myself. Over Christmas we decided we weren't going to make it to Europe after all, so I went to the KLM website and went to the "my reservations" page and it tells me to submit the form to get a refund. Submitted the form on January 3rd..........nothing for a Month. Re-submitted the form on February 1st........now it's the 13th and nothing's been refunded, not even an email from KLM saying we're "working on it" or anything. Is this normal?
Feb 13, 2019, 3:27 pm
#2
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,230
No this doesn't seem normal. Was it a regular award (refundable) or a Promo Award (which is unfortunately not refundable)?
You might want to try to get in touch with KLM through Facebook, this seems to offer better results and speed things up
You might want to try to get in touch with KLM through Facebook, this seems to offer better results and speed things up
Feb 14, 2019, 1:26 am
#4
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,410
KLM/AF != Flying Blue, and while the social media team they can help with most aspects, sometimes it's better to call Flying Blue.