Credit Card Fee
Jan 15, 2018, 4:24 am
#1
Original Poster
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,230
Credit Card Fee
Be aware that according to an EU directive (with effect form 12 Jan 2018) Credit Card surcharges are no longer allowed for payments in the EU with a consumer credit or debit card.
European Commission - PRESS RELEASES - Press release - Payment services: Consumers to benefit from cheaper, safer and more innovative electronic payments
Made a booking on klm.com yesterday and the usual surcharge was added. Called today and received apology and guarantee that costs will be reimbursed.
Do be aware of this when making bookings until the site has been updated (the agent could not give me a time frame when this would happen).
European Commission - PRESS RELEASES - Press release - Payment services: Consumers to benefit from cheaper, safer and more innovative electronic payments
Made a booking on klm.com yesterday and the usual surcharge was added. Called today and received apology and guarantee that costs will be reimbursed.
Do be aware of this when making bookings until the site has been updated (the agent could not give me a time frame when this would happen).
Jan 15, 2018, 4:35 am
#2
Moderator: Aegean Miles+Bonus
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Keep in mind that cards not issued by a consumer bank, still have the high fees. Ironically an example of this is..the AFKL Amex. In fact KLM has increased the fees for the AFKL Amex from 20 to 25 euro per booking.
Jan 15, 2018, 6:09 am
#4
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,340
For Visa and Mastercard issued by banks, the fee is removed. However if you have an AMEX or any co-branded card, the fee still applies: https://insideflyer.nl/creditcardtoe...haft-verhoogd/
Jan 15, 2018, 6:25 am
#5
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,380
Not in NL yet: https://www.nu.nl/geldzaken/5083991/...tml?redirect=1
Jan 15, 2018, 9:03 am
#7
Original Poster
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,230
Jan 15, 2018, 1:41 pm
#11
Join Date: May 2010
Programs: Delta Silver, HH Gold, Accor Gold, IHG Platinum
Posts: 5,340
Jan 16, 2018, 5:55 am
#12
Join Date: Oct 2016
Location: AMS
Programs: Hilton Diamond, FB Plat
Posts: 312
It's getting less and less beneficial to use or even keep the co-branded AMEX on KL flights in the last few months.
Fees increasing for payments, level miles disappearing in 2 months. Might as well either move onto a regular AMEX card to collect points and completely ditch the KLM co-branded one. I really hope AMEX and KLM are taking a very good look at what benefits have been slimming down or disappearing because that €600 a year for the platinum card REALLY isn't justified anymore.
I got a survey last week from KLM/AMEX about the co-branded card, asking me about importance of various benefits on it and asking me what I was missing and willing to pay extra to have this missing benefit added to it. I've made it very clear that a main missing benefit on the plat card (Priority pass Lounge Access, this is an airline card for crying out..) should already be part of the card and already covered by the current fee.
Fees increasing for payments, level miles disappearing in 2 months. Might as well either move onto a regular AMEX card to collect points and completely ditch the KLM co-branded one. I really hope AMEX and KLM are taking a very good look at what benefits have been slimming down or disappearing because that €600 a year for the platinum card REALLY isn't justified anymore.
I got a survey last week from KLM/AMEX about the co-branded card, asking me about importance of various benefits on it and asking me what I was missing and willing to pay extra to have this missing benefit added to it. I've made it very clear that a main missing benefit on the plat card (Priority pass Lounge Access, this is an airline card for crying out..) should already be part of the card and already covered by the current fee.
Jan 16, 2018, 6:17 am
#13
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,380
That's exactly what I'm in the process of doing, since I get the green AMEX with Membership Rewards for free from my bank. There is no reason to keep the FB AMEX, because only charging for AMEX (out of the big three) anymore is a big middle finger in the face of KLM's customers.
Jan 16, 2018, 6:25 am
#14
Join Date: Mar 2006
Location: CDG/AMS
Programs: FB Plat for life, FB PC, M&M FT, Hertz President (+ many low tier cards)
Posts: 2,777
I got a survey about the Dutch FB AMEX card. There I had the opportunity to complain about the surcharge, and about the soon to disappear qualifying miles when you pay with the card at AF or KL. (Despite being Lifetime Platinum I thought I should show some solidarity with those who don't) Interestingly I was presented with a question about the card fee. Would I be prepared to pay a higher card fee to get the benefits that interest me. I said no: instead they should lower the card fee for removing benefits!
Jan 16, 2018, 8:24 am
#15
Join Date: Jul 2015
Location: HAG
Programs: Der 5* FTL
Posts: 8,017
They are pushing those cards hard though. Just got a call, a guy said he called from FB, first he asked how I liked the program... and then tried to push me into getting a card. Obviously the initial "survey" was to figure out what to present to me, as I mentioned I was a segment flyer and not much care for the miles, he kept about how the Amex gives me segments to make it easier to qualify.