Back to gold due to weather

Reply

Old Dec 24, 17, 2:37 am
  #1  
Original Poster
 
Join Date: Sep 2006
Location: BRU
Programs: KL (Plat), LH (SEN), IHG (Plat Amb)
Posts: 368
Back to gold due to weather

After 10+ years of Platinum I missed requalification this year because of all the cancellations in December.

I would qualify both on miles and on segments, I was 6-7 segments short of Platinum and had 20 flight segments cancelled this month.

I was absolutely shocked with the level of indifference from KLM staff. They can not credit miles for flights I have not taken was the answer, and if there is anything else they can do for me.

Thank you, KLM. Not that I was attached to my plat status, it brings nothing more than gold. But still, I had expected some kind of flexibility. Do I ask too much?
jochen_vdk is offline  
Reply With Quote
Old Dec 24, 17, 2:43 am
  #2  
 
Join Date: Dec 2014
Programs: Flying Blue Platinum; Marriott Platinum Premier; Hilton Gold
Posts: 575
If you're 10+ years of Platinum, then you're Platinum for life anyway, no? Or there weren't 10 consecutive years in it?
Sjondorn is offline  
Reply With Quote
Old Dec 24, 17, 3:02 am
  #3  
Original Poster
 
Join Date: Sep 2006
Location: BRU
Programs: KL (Plat), LH (SEN), IHG (Plat Amb)
Posts: 368
Originally Posted by Sjondorn View Post
If you're 10+ years of Platinum, then you're Platinum for life anyway, no? Or there weren't 10 consecutive years in it?
I had one year of gold in between because I got a baby and I travelled less.
jochen_vdk is offline  
Reply With Quote
Old Dec 24, 17, 4:53 am
  #4  
 
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Gold, A3 Gold
Posts: 4,687
Assuming you did not get/request refunds for these flights, give it another try at the lounge in AMS. Bring a printout of the original booking (showing flights, booking class) and another print showing that the flights were canceled due to weather.

If you have requested a refund, or canceled yourself they are right to deny any kind of flight credit. If you made it to your destination using different transport (flights or train arranged by the airline?), I'd expect them to credit the flights.

Just out of curiosity, you did not travel at all in those 20 cases? Not even using another means of transport?
Xandrios is offline  
Reply With Quote
Old Dec 24, 17, 8:43 am
  #5  
Original Poster
 
Join Date: Sep 2006
Location: BRU
Programs: KL (Plat), LH (SEN), IHG (Plat Amb)
Posts: 368
Thanks!

In some cases I got rebooked by KLM on another airline. I have asked Flying Blue for mileage credit of the original itin due to invol reroute, and once they credited within the hour, in all other cases they are playing stupid answering this is not possible, when I insist I have to send all tickets and boarding passes and so to Paris. I know this kind of behavior and it is not sure I will ever get those miles.

In other cases KLM refused to rebook me on another airline, and I had to cancel+refund the ticket and rebook on *A as this was the only way my trip would make sense. I know they don't credit miles in this case. However I would already have been happy with a credit of the corresponding segments as I can also qualify on segments.

I really don't care about the miles as I have more than enough, I only care about the requalification.
jochen_vdk is offline  
Reply With Quote
Old Dec 24, 17, 11:49 am
  #6  
 
Join Date: Aug 2009
Location: Netherlands
Programs: FB Plat, Privium
Posts: 262
Originally Posted by jochen_vdk View Post
I had one year of gold in between because I got a baby and I travelled less.
If I'm not mistaken, you can ask for LTPE if you have flown in total 600 flights in 10 consecutive years. Even if you have had a year where you did not qualify.
troje is offline  
Reply With Quote
Old Dec 24, 17, 12:48 pm
  #7  
 
Join Date: May 2009
Location: AMS
Posts: 1,128
Originally Posted by jochen_vdk View Post
Thanks!

In some cases I got rebooked by KLM on another airline. I have asked Flying Blue for mileage credit of the original itin due to invol reroute, and once they credited within the hour, in all other cases they are playing stupid answering this is not possible, when I insist I have to send all tickets and boarding passes and so to Paris. I know this kind of behavior and it is not sure I will ever get those miles.
HUACA.
CyBeR is offline  
Reply With Quote
Old Dec 24, 17, 1:04 pm
  #8  
 
Join Date: Aug 2017
Location: Vietnam & USA
Programs: Delta PM
Posts: 427
A hell of a way to run a railroad.
Sorry, airline

What's more shocking to me is that they had to cancel all those flights due to weather that they should have planned for.
What's the point of depending on an airline if they can't be trusted 10% of the time?
Simply for convenience (I had not considered wx issues), I'm taking the train to CDG from EIN. I normally have flown, and only came upon the train option when looking at trains from Helmond to AMS.

My long winded point is simply that the airlines are training us to find alternative solutions. That's one interesting Business Plan. I wonder how it worked for the railroads??
wxman22 is offline  
Reply With Quote
Old Dec 24, 17, 3:41 pm
  #9  
 
Join Date: May 2009
Location: AMS
Posts: 1,128
I do believe that on average railroads, even in the Netherlands, actually suffer more delays and cancellations than airlines. So I'm not sure that's a solid strategy.

You'll remember the day that KL had to cancel a bunch of flights due to snow, NS didn't fare much better.
irishguy28 likes this.
CyBeR is offline  
Reply With Quote
Old Dec 24, 17, 4:08 pm
  #10  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, UA Mileage plus, Le Club Accorhotels platinum
Posts: 13,111
Originally Posted by wxman22 View Post
What's more shocking to me is that they had to cancel all those flights due to weather that they should have planned for.
You can't be serious, right ?
Goldorak is offline  
Reply With Quote
Old Dec 24, 17, 8:45 pm
  #11  
 
Join Date: Aug 2011
Location: Paris, FR
Programs: AF/KL Plat, AA EXP, A3*G, UA *G, LH FTL, CCarlson Gold, HH Gold
Posts: 701
Originally Posted by troje View Post


If I'm not mistaken, you can ask for LTPE if you have flown in total 600 flights in 10 consecutive years. Even if you have had a year where you did not qualify.
I had no idea this was possible. Do you have any source/documentation?
Oxymore is offline  
Reply With Quote
Old Dec 25, 17, 1:53 am
  #12  
FlyerTalk Evangelist
 
Join Date: Oct 2000
Posts: 11,271
Originally Posted by Goldorak View Post
You can't be serious, right ?
Well, wxman22 has a point in the sense that it is perfectly possible to plan and prepare for, and deal with, a few centimeters of snow. AMS and KL have chosen not to do so, based on a straightforward economic calculation: a few days of chaos every year is cheaper for them. On those days, the passengers pay the price.

Johan
johan rebel is offline  
Reply With Quote
Old Dec 25, 17, 2:56 am
  #13  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, UA Mileage plus, Le Club Accorhotels platinum
Posts: 13,111
Originally Posted by johan rebel View Post
Well, wxman22 has a point in the sense that it is perfectly possible to plan and prepare for, and deal with, a few centimeters of snow. AMS and KL have chosen not to do so, based on a straightforward economic calculation: a few days of chaos every year is cheaper for them.
This is the airport responsibility, not airlines.

Originally Posted by johan rebel View Post
On those days, the passengers pay the price.
Clearly but the airlines are also paying a high price during those days : reimburse/indemnify pax for cancelled/delayed flights, meal vouchers, pay for hotel rooms for stranded pax, etc. Airlines never cancel flights for pleasure.
Goldorak is offline  
Reply With Quote
Old Dec 25, 17, 4:48 am
  #14  
 
Join Date: May 2009
Location: AMS
Posts: 1,128
Originally Posted by Goldorak View Post
Airlines never cancel flights for pleasure.
"Oh goody, snow! Let's find out who's day we can ruin the most!"
CyBeR is offline  
Reply With Quote
Old Dec 25, 17, 3:04 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Oct 2000
Posts: 11,271
Originally Posted by Goldorak View Post
This is the airport responsibility, not airlines.
KL could choose to run their deicing service professionally, or let Schiphol handle it.

Johan
johan rebel is offline  
Reply With Quote

Thread Tools
Search this Thread