KLM CEO explains how to get an upgrade!
1m 48sec for the people who have no patience!
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Hmmm :rolleyes:
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Either that, or be a friend of the flight crew?
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At least he publicly acknowledges that the "policy" for OpUp are that FF will be first and not the guy who checked-in last for example. I guess that's a start...
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A clear example of filtered information to management.
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