Trade duplicate KLM houses in lounge 52
#48
Join Date: Dec 2012
Location: DUS, BRU, POA
Programs: Skyteam E+ (FB PfL), Latam Black, LH MM, Iberia plus, HH: Diamond, Marriott Bonvoy: Plat
Posts: 1,117
#49
FlyerTalk Evangelist
Join Date: Feb 2000
Location: London, UK and Southern France
Posts: 18,362
#52
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,230
You have to register (like taking a number old school) at a kiosk, but once you go over to the desks (a makeshift affair because they forgot to make a real service desk) and show that you only want to exchange a house they will let you jump the queue. Many people there have time-consuming problems (overbooking, cancellations, reroutings) and exchanging a house literally takes 2 minutes.
#54
Join Date: May 2012
Location: AMS
Programs: BA KL LH Hilton Marriott
Posts: 1,230
Well I believe the official stand is that they didn't want one. The agents would miraculously find you in the lounge and come to your table and fix your problems there and then. It seems that in reality they like having a desk, so 2 or 3 tables are signed "For KLM agents only" and they do their thing there.
#55
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 14,352
What a brilliant idea!
They could save a lot of space by emulating this elsewhere: check-in, bag-drop and boarding gate desks could all be removed, the agents could just miraculously find passengers and bags whereever they are, their esteemed customers would never have to stand in line anymore.
Heck, this might even work at security! Agents could miraculously find you whereever you are and inspect your carry-ons on the spot.
Johan
#56
Join Date: Mar 2016
Location: CW
Programs: Marriott titanium, KL/AF FB Ulti
Posts: 644
What a brilliant idea!
They could save a lot of space by emulating this elsewhere: check-in, bag-drop and boarding gate desks could all be removed, the agents could just miraculously find passengers and bags whereever they are, their esteemed customers would never have to stand in line anymore.
Heck, this might even work at security! Agents could miraculously find you whereever you are and inspect your carry-ons on the spot.
Johan
#59
Join Date: Feb 2020
Location: BHD/DUB/PTY
Programs: BA Silver / EI Silver
Posts: 419