KLM Lost and Found service
Sep 23, 2014, 11:47 am
#1
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KLM Lost and Found service
Originally Posted by KLM
KLM offers a unique Lost & Found service at Amsterdam Airport Schiphol. A dedicated team is now on a mission to return items, found by cabin crew on board or by KLM airport staff, to their legitimate owners - as soon as possible.
Every week, KLM receives 40.000 questions via social media. One of the most asked questions is about getting lost items back. This inspired KLM to set up a dedicated Lost & Found team that uses all available information like seat number, phone numbers and public social media details to reunite passengers with their belongings.
Very often the Lost & Found team is able to surprise passengers by returning their personal belongings before they have even missed them. Despite the challenge of locating the owner, first results show that over 80% of the found items can now be reunited with their owners.
Every week, KLM receives 40.000 questions via social media. One of the most asked questions is about getting lost items back. This inspired KLM to set up a dedicated Lost & Found team that uses all available information like seat number, phone numbers and public social media details to reunite passengers with their belongings.
Very often the Lost & Found team is able to surprise passengers by returning their personal belongings before they have even missed them. Despite the challenge of locating the owner, first results show that over 80% of the found items can now be reunited with their owners.
Brilliant.
Sep 23, 2014, 12:35 pm
#3
Join Date: Jun 2002
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OMG! He's gorgeous...excellent video and thanks for posting KLflyerRalph - I wouldn't have seen it otherwise.
Still, I wish it were Schiphol running this - I may have gotten my camera and sunglasses back last year. Kudos to KLM for trying something new. Miles better than LHR and BA's efforts too
Still, I wish it were Schiphol running this - I may have gotten my camera and sunglasses back last year. Kudos to KLM for trying something new. Miles better than LHR and BA's efforts too
Sep 24, 2014, 7:11 am
#5
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Sep 25, 2014, 2:03 pm
#6
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Sep 27, 2014, 12:02 pm
#10
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In all seriousness, I have this on my iPhone for when I am taking a long haul and I might be removing items from my carryon or messenger bag. I always refer to it just before de-planing at my destination. For short flights, I always put things directly back into my (underseat) carry-on bag. (I never use the seat back pocket for short flights, too risky, IMO)
Jun 23, 2020, 9:29 am
#11
Join Date: Mar 2016
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I've been informed that KLM unfortunately terminated its lost and found service 'Sherlock', as part of recent cost reductions. It's a shame, because I've had a very positive experience with them earlier this year, they worked in a very pro-active way, both in communicating and actively searching for lost goods.
KLM now asks to get in touch with Schiphol in case of lost properties onboard aircrafts arriving at AMS, which is the usual way of handling lost & found. Obviously, Schiphol itself directs at KLM: "If you lost something on board your flight or your checked baggage is missing, please contact your airline." on their website.
KLM now asks to get in touch with Schiphol in case of lost properties onboard aircrafts arriving at AMS, which is the usual way of handling lost & found. Obviously, Schiphol itself directs at KLM: "If you lost something on board your flight or your checked baggage is missing, please contact your airline." on their website.
Jul 1, 2020, 12:55 am
#12
Join Date: Jan 2011
Location: AMS, MSP, FAR
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Posts: 45
Just add a QR code to your item
I have a QR code to my valuable items. There are plenty of tools to do this.
https://gratisqrcode.nl/aanmaken
Very easy. Looking forward to your reply ;- )
https://gratisqrcode.nl/aanmaken
Very easy. Looking forward to your reply ;- )
Jul 2, 2020, 1:58 am
#13
Moderator: Aegean Miles+Bonus
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Question is if any lost&found service - or pax at an airport - would know how to scan that. Sure, its not that difficult...but its probably going beyond the protocols that lost&found uses...and therefore questionable if they will go the extra mile to scan that.