|
Thanks one more time for all the help. KLM finally paid out after some more prodding. The key was to use my temporary Japan address where I'm visiting so that KLM support themselves took over the case rather than the disaster that is Delta managing KLM/AF claims stateside.
|
Originally Posted by Aviatrix
(Post 23141807)
a case where they strenuously denied liability until the very end.
When hiring they must test prospective employees to ensure that they do not mistakenly employ someone of high moral standing. Johan |
Spoke too soon -- Asia support says they cannot pay out to a US-based bank account. Looks like they're going to send my case over to US support again. Hopefully, this circus doesn't start all over.
|
Originally Posted by johan rebel
(Post 23146124)
How fun it must be to work for KL Customer Care, spending your days lying, denying and doing everything in your power to cheat your customers out of the compensation they are entitled to.
When hiring they must test prospective employees to ensure that they do not mistakenly employ someone of high moral standing. Johan |
Originally Posted by irishguy28
(Post 23173233)
Is it still libel when instead of naming an individual, an entire group is impugned?
By the way, KL is not the only airline guilty of this, it would appear that just about all of them are. I would not wish to work for any of their customer care departments. I would also never work for the tobacco or weapons industries, plus a whole bunch of others. But that's just me. Other may set lower standards, that's their choice, and none of my business. Doesn't disqualify me from expressing my moral standpoint, though. Johan |
Originally Posted by ybz90
(Post 23091662)
Hey everyone,
I just wanted to get some advice on how to get due compensation from KLM. Long story short, I was on a direct flight that was overbooked and I got bumped to a connecting flight that delayed my arrival by a little over five hours and caused me to miss an important lunch. I was offered an 800 euro voucher, but was denied a 600 euro check, which I preferred because I am a US citizen who will not likely be in Europe again any time soon. I have a feeling it was because I told them I am a US resident that they are denying my claim. I brought up the European Union Regulation (EC) 261/2004 as well as their own brochures, pointing out that what they are doing is illegal, but keep getting these canned responses from their reps via the claims form on the KLM site. Under what basis are they not allowing me to choose cash over a frankly useless travel voucher for me personally? Any advice on how I can get them to fork over the cash. In desperation, I sent an email to the VP of customer service, but I doubt anyone of any relevance will ever read it. |
Originally Posted by irishguy28
(Post 23173233)
Is it still libel when instead of naming an individual, an entire group is impugned?
They claimed there was severe weather at NWI - there wasn't. They claimed the weather wasn't suitable for their aircraft to land - several other aircraft were landing at the time their F70 was due, including some similar types. They then changed their tactic and claimed that there was severe weather at AMS, and that "Air Traffic" had warned them not to fly because of deteriorating visibility. I have preserved all TAFs and METARs for AMS for the day, and visibility was never below 4000m and was getting better, not worse, in the course of the day. And all other flights were operating normally at AMS, with the exception of those that had been cancelled due to adverse weather at the other end. |
I appreciate that for some people it might be an arduous process to get any compensation, but I really cannot complain.
A couple of weeks ago I missed a connection in AMS because the first leg was delayed, bumping me to another KLM-flight some (3+) hours later, there was no other reasonable option. The reason was a technical fault on the planned F70, all passengers and luggage were transferred to another F70 which was on stand-by anyway - as per announcement from the Captain. On the following Tuesday, I sent in my pseudo-legally worded complaint and by Thursday I had compensation in my mailbox (I opted for € 350 in travel vouchers rather than the € 250 payment in cash), on top of what I had been issued with on-the-spot in AMS. Of course, KLM also phoned me and apologised (again). So, YMMV I guess. |
Not so funny story -- though I was told two months ago a check would be received within 3-4 weeks, I've still gotten nothing in the mail. All attempts to communicate further have been ignored. Pretty darn frustrating.
|
Originally Posted by ybz90
(Post 23493896)
All attempts to communicate further have been ignored. Pretty darn frustrating.
|
Originally Posted by Aviatrix
(Post 23141807)
So - if you have an address in the UK, or in a country with a similar small claims system, then it looks like that's the way to go. |
Originally Posted by ELAL
(Post 23504135)
Was told by one UK company that although I reside in the UK, they can't take on my case as my flight didn't depart from the UK, makes sense?.
(what KLM route does your complaint relate to? It would appear that it neither arrived in, nor departed from, the UK) There are plenty of other agencies that have a base in the Netherlands and that would be happy to take up your case if they deem the flight to fall within the scope of protection. |
It does not help at all with the OP's case, but just wanted to share my positive experience with KLM paying out compensation.
Technical issue with the plane, big delay (next day flight -stranded in Uganda-, arrive home 27 hours later). When the delayed flight landed @ AMS (while waiting on my next connection in lounge) I sent them a compensation request through their website. Next morning, confirmation in my e-mail that I will receive 600 EUR - asking me for my bank account. Sent them bank account same day, next day confirmation that my info has been received and payment should be received within 2 weeks. A week later the money was on my account. In total, it took 9 days for everything to be handled. Was very impressed by this - especially since I have an identical ongoing case with Swiss which I'm taking to court now, as they refuse any compensation. |
| All times are GMT -6. The time now is 7:13 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.