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Klm date change
Hi all
i issued a ticket using abominable fares of LLSRGB NLRDGB LON-HRE-LON 1 KL1000L 10DEC Q LHRAMS HX2 635A 905A /DCKL 2 KL 523L 10DEC Q AMSHRE HX2 1020A 925P /DCKL 3 KL 523N 29DEC J HREAMS*HK2 1030P 1020A 30DEC 4 KL1021L 30DEC S AMSLHR*HK2 340P 405P /DCKL client would like to go for voluntary change but as per gds rules THE MOST RESTRICTIVE CONDITIONS WILL APPLY" and i cant change date due to N class which is totally non changeable. but just to confirm all this i called KLM and KLM guys told me that i can change the date taking re validation charges of GBP 100 plus fare difference of new date. i was willing to change the date but my manager told me to not do this because if we do this this will surpass the GDS rules and there will be ADMS from KLM by the end of month. i again call KLM and ask them if you could provide me some kind of en righting that there will be no ADMS from your side but they refused to do so. when client call KLM they told her that date change can only be done from the travel agent side. I then again call KLM and ask them to take over the PNR and make a date change from your side but again they refused to do so. Now i am confused , client is confused and my manager and KLM strict on their sides. i am so much confused regarding all this ... i would really appreciate you guys can help me what should i do ? |
Isn't this a very simple thing? Your customer wants you to do something that your manager does not want you to do.
So explain to the customer why you can't do it. |
Hi Khan,
Welcome to FT! Can you please clarify what you mean by "ADMS by month end"? I don't see how additional penalties would be charged on top of those charged to change a ticket? Thanks for the clarification, GenevaFlyer |
Hi,
You cannot go by what this KLM tells you. In case of debit memo, you cannot prove them wrong. Either get a " waiver code " or documentation done in PNR by KLM agent which is visible there === or ask supervisor to make changes from their end by charging change fee and their service fee :) Thanks and Regards taran_2005 |
Originally Posted by GenevaFlyer
(Post 19826748)
Hi Khan,
Welcome to FT! Can you please clarify what you mean by "ADMS by month end"? I don't see how additional penalties would be charged on top of those charged to change a ticket? Thanks for the clarification, GenevaFlyer
Originally Posted by Monika Canty
ADMs are issued to travel agents who use IATA’s Billing and Settlement Plan and are meant as a way for the airline to fine travel agents whenever tickets are not issued in compliance with the fare conditions.
Originally Posted by Air France KLM ADM Policy 2011
Revenue Integrity policies ensure fare rules and other agreements between the Travel Agent and AFKL are respected and if not, settle the difference in an adequate and logical way, equal for all distribution channels.
Checks are performed on 057 and 074 documents, whatever the fare owner. In particular are subject to audit: - Issuances, refunds and after sales transactions (exchange and revalidation), with automated or manual farequotes - All fare elements for published and negotiated programs - EMD and collection of administrative charges or other fees - Booking procedures - Credit card acceptance procedures Legal Position Travel Agents Obligations are described in IATA Resolution 824 in which is stated that the Agent should issue tickets in compliance with Carrier's fares, fare rules, general conditions of carriage and written instructions of the carrier as provided to the Agent. Airlines have the right to audit and send ADMs for all transactions. Please note fixed amounts will apply within Air France KLM ADM policies in case of - Incorrect/missing baggage allowance - Misplating - an ADM is sent in case of misuse of AF/KL ticket stock that can be a fixed amount depending on the cases - Subclass abuse (KL only) - Breaking of Married Segments (audit of tickets sold as O&D) An ADM administrative foee of €10 (or the local currency equivalent or a locally agreed higher amount) will be collected. Fare readjustment on fixed amounts may be reviewed with higher amount by AFKL based on the real revenue leakage for AFKL |
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