2,5 hours delay plus missing baggage...compensation?
 

Hi all,
I flow on monday Birmingham_Amsterdam_hannover wiith KLM.
Flight from Amsterdam to Hannover was 2,5 hours delayed...I missed the last tram and had to take a taxi home, that costs me 60 Euros...
Also...my luggage was not on the flight..both pieces arrived one day later...I had a lot of important stuff in the luggage, that was very important for work...
Do I have nay chance for compensation?
I didnt get anything from KLM, no voucher no sorry...:mad::mad::mad:

An apology would have been nice I guess.

But to answer your question, no compensation is due for a delay of less than 3 hours and only if you had to purchase a small number of essential items before your luggage turned up would these be considered for reimbursement

No chance of compensation as the delay is less than 3 hour. Luggage delay happen all the time. And you arrived in the city were you live, so you won't get anything for the delay such as a toiletry kit. KLM can't forsee such things as taxicosts so don't refund them.

There should have been some kind of meal voucher, no? The delay was more than 2 hours.

For a flight leaving at that time of the evening, a reasonable refreshment might have included a soft drink or glass of water but no meal voucher. Do they even serve meals on a 1 hour flight on KLM between AMS and HAN?

How does that matter? EU 261/2004 says that meals and refreshments should be offered in reasonable relation to the waiting time and not flight time. There is no difference based on time of day. It also doesn't matter whether whether KL would serve food on the flight or not.

OK ignore my question about serving meals on board the flight.

The flight was due to depart at 20.55 from AMS but was delayed 2.5 hours until 23.25 approx.

Reasonable relation to the waiting time from experience suggests that a soft drink/water/tea/coffee might be offered after a delay of 2-4 hours, nothing more. Meal vouchers are rarely provided until a delay of more than 5 hours or longer is experienced.

The OP hasn't said if it was a rolling delay or straightforward 2.5 hours announced before the flight was scheduled to depart so the following Recital from 261/2004 might also be relevant in this case:

(18) Care for passengers awaiting an alternative or a delayed flight may be limited or declined if the provision of the care would itself cause further delay.

Furthermore, there is no sanction available to the passenger if the 'care' in this case was not provided so we are talking semantics here

Apparently you don't get to fly Lufthansa very often - whenever I was delayed for anything more than 2 hours (even if it was 2:15), they immediately - and without even having to ask for it - handed out 10 EUR meal vouchers to everyone, regardless of status or class of travel.

This is KLM we're talking about, however. The same airline who refuse to pay out for hotels for passengers inconvenienced by the Ash cloud in April/May (except for the first night)!

As such it's a surprise they don't charge passengers whose flights are delayed a supplement for using their service for a longer time than scheduled and paid for. Maybe I shouldn't be saying that - it might only give KLM ideas...