JetViews - JetBlue online focus group
Aug 28, 2009, 8:41 am
#61
A FlyerTalk Posting Legend
Original Poster
Join Date: Apr 2001
Location: PSM
Posts: 69,232
This morning's survey on snacks, drinks and IFE:
Firstly, we're looking for feedback on in-flight food and entertainment for some different types of flights. Which of the following best describe you and/or which area would you like to give us feedback on?
Please select one response only.
I fly on JetBlue to Spanish speaking Latin and Caribbean destinations and would like to give some feedback on these flights
I fly on JetBlue to Eglish speaking vacation destinations in the Caribbean and would like to give my feedback on these flights
I fly JetBlue long-haul (over 5 hour flighs) and would like to give me feedback on these flights.
I don't really fit any of these but I would like to give some feedback on in-flight food and entertainment
In addition to what we already offer onboard, what other types of beverages would you like to see onboard JetBlue flights?
Please select all that apply.
Beer
Tea
Juice
Liquor
Hot chocolate
Soda
Coffee
Other
Nothing else
Are there any specific brands of beverages you would like to see offered?
Please be as specific as possible.
In addition to what we already offer onboard, what other types of snacks would you like to see onboard JetBlue flights?
Please select all that apply.
Please be as specific as possible.
Which types of additional entertainment offerings would you like to see onboard JetBlue flights?
Please select all that apply.
Is there any specific TV programming you would like to see on-board, or any movies/movie types?
Please be as specific as possible.
Do you have any other ideas on how to improve the inflight entertainment on JetBlue flights?
Firstly, we're looking for feedback on in-flight food and entertainment for some different types of flights. Which of the following best describe you and/or which area would you like to give us feedback on?
Please select one response only.
I fly on JetBlue to Spanish speaking Latin and Caribbean destinations and would like to give some feedback on these flights
I fly on JetBlue to Eglish speaking vacation destinations in the Caribbean and would like to give my feedback on these flights
I fly JetBlue long-haul (over 5 hour flighs) and would like to give me feedback on these flights.
I don't really fit any of these but I would like to give some feedback on in-flight food and entertainment
In addition to what we already offer onboard, what other types of beverages would you like to see onboard JetBlue flights?
Please select all that apply.
Beer
Tea
Juice
Liquor
Hot chocolate
Soda
Coffee
Other
Nothing else
Are there any specific brands of beverages you would like to see offered?
Please be as specific as possible.
In addition to what we already offer onboard, what other types of snacks would you like to see onboard JetBlue flights?
Please select all that apply.
- Dried fruit
- Nuts
- Chips
- Cookies
- Crackers
- Other
- Nothing else
Please be as specific as possible.
Which types of additional entertainment offerings would you like to see onboard JetBlue flights?
Please select all that apply.
- Live television content (premium content offering such as HBO, TNT etc.)
- Movies (more movies, more types, more variety etc)
- Other
- Nothing else
Is there any specific TV programming you would like to see on-board, or any movies/movie types?
Please be as specific as possible.
Do you have any other ideas on how to improve the inflight entertainment on JetBlue flights?
Jul 15, 2010, 2:22 pm
#62
A FlyerTalk Posting Legend
Original Poster
Join Date: Apr 2001
Location: PSM
Posts: 69,232
So I got an email today asking me to go through my biographical data to confirm that I still want to participate. One of the questions is which programs I am a member of. Here's the list they offer:
- Virgin America Elevate
- Southwest Rapid Rewards
- America West FlightFund
- Airtran A+ Rewards
- Frontier EarlyReturns
- US Airways Dividend Rewards
- ATA Travel Awards
- Northwest WorldPerks
- Delta SkyMiles
- Song SkyMiles
- United Mileage Plus
- American Advantage
- Independence Air iCLUB
- Continental OnePass
- TedClub
- None of these
Jul 16, 2010, 8:08 am
#63
Join Date: Jun 2006
Location: Northern New Jersey
Programs: OnePass, AAdvantage, TrueBlue, HHonors
Posts: 2,709
Goes to show how up to date the participate's knowledge is about the airline industry and the competition out there. A few months ago, I knew someone who said they had an upcoming flight on Eastern. My reaction = 
It turns out that the last time they flew, it was on Eastern out of Newark. So, when her husband told here they were flying to Florida from Newark, she assumed it was Eastern like last time. Turns out that it was CO.
It turns out that the last time they flew, it was on Eastern out of Newark. So, when her husband told here they were flying to Florida from Newark, she assumed it was Eastern like last time. Turns out that it was CO.
Jan 8, 2011, 6:49 pm
#64
A FlyerTalk Posting Legend
Original Poster
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Another one last week, this time about making row 1 an EML row and charging for it...
'Twould be a shame, as that's a great way to get free EML-ish seating so long as it isn't a red-eye.
'Twould be a shame, as that's a great way to get free EML-ish seating so long as it isn't a red-eye.
Firstly, we’d like to get your opinion on sitting in the first row of the aircraft. How would you rate the first row?
Please select one response only.
I love it, it’s my favorite place to sit
It’s one of my preferred places to sit
It’s ok, I will sometimes try to sit there
I don’t really care if I sit there or not
I don’t like to sit in the first row
No opinion
What is it about the first row that you like?
Please select all that apply.
I like being up front
I like the extra legroom
The extra ‘living’ space is nice
I get off the plane first
Other, please tell us:
We’re interested in what you would think if the first row in the cabin became part of our Even More Legroom product – so you could reserve a seat in the front row for a charge, just like you’re currently able to with our Even More Legroom seats.
What do you think of this change?
Please select one response only.
I like it, I would like the option to pay an extra charge to reserve a seat in the front row
No real opinion about this change
Not a fan of this change
Why did you select the answer above?
Who in their right mind would enjoy the option to pay more for something they now receive for free??
Plus, while it has slightly more legroom the bulkhead makes it difficult to extend your legs fully so it really isn't the same as the other ELR seats. Charging the same for an inferior product isn't a good plan.
Have you ever purchased an Even More Legroom seat on JetBlue?
Please select one response only.
Yes
No
Can't recall
Other than legroom, are there any other benefits you enjoy when purchasing an Even More Legroom seat?
Please select all that apply.
Sometimes, the middle seat stays empty
I like Even More Legroom seats that are located in the front of the aircraft
I get to exit the airplane quicker if I select a seat in the front of the cabin
The early boarding feature that comes with Even More Legroom
Early access to overhead bin space
Other, please tell us:
Please select one response only.
I love it, it’s my favorite place to sit
It’s one of my preferred places to sit
It’s ok, I will sometimes try to sit there
I don’t really care if I sit there or not
I don’t like to sit in the first row
No opinion
What is it about the first row that you like?
Please select all that apply.
I like being up front
I like the extra legroom
The extra ‘living’ space is nice
I get off the plane first
Other, please tell us:
We’re interested in what you would think if the first row in the cabin became part of our Even More Legroom product – so you could reserve a seat in the front row for a charge, just like you’re currently able to with our Even More Legroom seats.
What do you think of this change?
Please select one response only.
I like it, I would like the option to pay an extra charge to reserve a seat in the front row
No real opinion about this change
Not a fan of this change
Why did you select the answer above?
Who in their right mind would enjoy the option to pay more for something they now receive for free??
Plus, while it has slightly more legroom the bulkhead makes it difficult to extend your legs fully so it really isn't the same as the other ELR seats. Charging the same for an inferior product isn't a good plan.
Have you ever purchased an Even More Legroom seat on JetBlue?
Please select one response only.
Yes
No
Can't recall
Other than legroom, are there any other benefits you enjoy when purchasing an Even More Legroom seat?
Please select all that apply.
Sometimes, the middle seat stays empty
I like Even More Legroom seats that are located in the front of the aircraft
I get to exit the airplane quicker if I select a seat in the front of the cabin
The early boarding feature that comes with Even More Legroom
Early access to overhead bin space
Other, please tell us:
Mar 28, 2011, 1:14 am
#65
A FlyerTalk Posting Legend
Original Poster
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Apparently the headsets are next in line for an upgrade....
We’re interested to get your thoughts on the headsets JetBlue currently sells at the airport and onboard for $2.
<I forgot to copy the question but something about what do you have/use on B6 flights>?
<I forgot to copy the question but something about what do you have/use on B6 flights>?
- I typically purchase headsets on board or in the airport before the flight
- I bring inexpensive headsets bought on a previous flight
- I bring moderately-priced headsets (i.e. Sony brand with a $25-$50 price point)
- I bring premium headsets (i.e. Bose Quiet Comfort)
- Other headsets, please tell us
- I don’t use headsets on JetBlue flights
- Yes
- No
- Can't recall
- Every time I fly
- Occasionally when I fly
- Only when I forget my headset at home
- I don’t buy JetBlue headsets anymore
- Overhead style (current version)
- In-ear style (“earbuds”)
- Very interested
- Somewhat interested
- No opinion either way
- Not interested
- Very interested
- Somewhat interested
- No opinion either way
- Not interested
- Very important
- Somewhat important
- No opinion either way
- Not important at all
Mar 28, 2011, 8:53 am
#66
Join Date: Jan 2008
Programs: Marriott Titanium, Hilton Diamond
Posts: 405
I received two surveys this morning. The second one dealt with snacks. Asking what they should and should not offer. It gave me the feeling that they are thinking about eliminating the "free" snacks/drinks or looking to cut back as much as they can on what is FREE.
Apr 5, 2011, 4:20 pm
#67
FlyerTalk Evangelist
Join Date: Jun 2002
Location: n.y.c.
Posts: 13,988
Have they expanded the JetViews program?
I registered two years ago, which was also the last time I flew B6. I'd never been solicited for a survey until recently (the headset and the snacks surveys mentioned above).
I registered two years ago, which was also the last time I flew B6. I'd never been solicited for a survey until recently (the headset and the snacks surveys mentioned above).