24 Hour Cancellation Policy?
Has anyone recently been able to cancel their reservation within 24 hours of booking without penalty? Many airlines offer this option and it's been reported here by other posters and in the New York Times that JetBlue is one of them but I tried today and the rep and supervisor I spoke with both said JetBlue does not have the option. Has JetBlue dropped the policy?
http://travel.nytimes.com/2005/12/25...=1&oref=slogin |
Hmm, I've never heard of this policy on JetBlue, but looking at the article, it looks pretty legit (NYTimes, quote from Todd Burke, a whole couple of paragraphs on B6....).
Actually, just looked at the date of the article (December 25, 2005), and I guess it's possible that the policy's been dropped :-/ You can always cancel online and get the money back into a credit to be used on B6 within one year (minus $35 fee)... |
Yes, I also saw the NYT article was almost two years old and a lot could change by then. But I just found this article from February 2007 in Travel and Leisure that also says JetBlue offers 24 hour refunds.
http://www.travelandleisure.com/arti...o-know/?page=3 I know I can cancel and get credit but obviously, it's not the same as getting your money back. I wish JetBlue would get its story straight. |
I used it once about 2 years ago. You have to phone for the refund; it cannot be done online. But the phone staff is fully aware of the option.
Different airlines do this differently, but most allow refunds for 24 hours if you bought the ticket online. Southwest's web site automatically offers you a refund option when cancelling within 24 hours of purchase. (Note: This is misleading if you re-used prior nonrefundable ticketless funds for the purchase, because those will not be refunded.) |
I bought my ticket online Monday night and I phoned in, spoke with both a regular customer rep and then a supervisor and both said no such policy existed. The supervisor said that she had worked for JetBlue for six years and JetBlue had never had such a policy during that time. I don't doubt their honesty but it is frustrating; if the supervisor doesn't know about the policy, it may as well not exist. The fault really is JetBlue's for being so secretive about this policy that even some of their own personnel are unaware of it. It's a crapshot when you call if you're going to get someone who knows about the policy. And there's only so many 15-minute holds I can do per day.
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Originally Posted by ddarko
(Post 8659346)
The supervisor said that she had worked for JetBlue for six years and JetBlue had never had such a policy during that time. I don't doubt their honesty but it is frustrating; if the supervisor doesn't know about the policy, it may as well not exist.
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Originally Posted by nsx
(Post 8659420)
I'm stunned. Time for the JetBlue lurkers to fire off an internal memo suggesting training on this policy. Accuracy is crucial because the 24-hour timeframe for cancellation is strict, and the clock is ticking. If the customer is denied the refund there will likely be no way that he can prove later that he requested it within the 24 hours and was denied.
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Originally Posted by ddarko
(Post 8659506)
Unfortunately, this is exactly the spot I'm in. I made several futile attempts to reach a rep who knows about this option within the 24 hour period. Now I'm outside the window. I am going to try once more, hopefully find someone who knows and then appeal to their sense of justice and allow me to get a refund outside the window.
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Originally Posted by sbm12
(Post 8659810)
Just dispute the charge with your CC company. Way less stress and you don't have to worry about finding someone who knows the policy.
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The CC company will actually listen when you show them documentation about the policy, even if the vendor CSRs don't. That's why I'd go that route.
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Originally Posted by sbm12
(Post 8660996)
The CC company will actually listen when you show them documentation about the policy
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JetBlue Does Not Have 24 Hour Grace Period - Received Call From JetBlue Rep
Well, I emailed JetBlue this afternoon through their site asking whether this policy existed. To my surprise, I got a call about an hour ago from a JetBlue rep. She said that JetBlue does not have a 24-hour cancellation policy anymore. She had read the links to the New York Times and Travel and Leisure articles that I included in my email and she said that JetBlue may have had the policy at the time the New York Times article was written but that it definitely did not by February 2007, when Travel and Leisure published its article. She said T&L got it wrong. So it seems like JetBlue no longer offers a 24-hour grace period after purchase. Another nice courtesy bites the dust.
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Originally Posted by ddarko
(Post 8661741)
Well, I emailed JetBlue this afternoon through their site asking whether this policy existed. To my surprise, I got a call about an hour ago from a JetBlue rep. She said that JetBlue does not have a 24-hour cancellation policy anymore. She had read the links to the New York Times and Travel and Leisure articles that I included in my email and she said that JetBlue may have had the policy at the time the New York Times article was written but that it definitely did not by February 2007, when Travel and Leisure published its article. She said T&L got it wrong. So it seems like JetBlue no longer offers a 24-hour grace period after purchase. Another nice courtesy bites the dust.
It doesnt help you, but that was very nice of that JB Rep to have called you and actually read the articles you sent along, and then Unfortunately inform you that it use to be the policy and that T&L got it wrong. Maybe you should email T&L so that they can set the record straight so no one else gets caught on their misinformation in their article. |
Originally Posted by craz
(Post 8662073)
Thanks for the follow up.
It doesnt help you, but that was very nice of that JB Rep to have called you and actually read the articles you sent along, and then Unfortunately inform you that it use to be the policy and that T&L got it wrong. Maybe you should email T&L so that they can set the record straight so no one else gets caught on their misinformation in their article. I did send an email to T&L asking it to check the source of its info before I got the call from the JetBlue rep. Hopefully, the magazine will follow up with JetBlue and print a correction. |
I just wanted to check with everyone on this policy. Is there still no 24 hour cancellation policy on JetBlue?
They've lost a lot of possible bookings from me because of this, so I thought I should check and make sure my information is correct before I keep avoiding them. |
Google is your friend:
http://www.airfarewatchdog.com/blog/...-off-the-hook/ It appears that JetBlue is in the minority in not offering refunds for 24 hours. Don't take this article as gospel. For example, Southwest does accept online cancellations and you can request and get a refund that way. |
Not officially; however most people's experience is that they will 'make an exception' if it's less than 4 hours.
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This is my understanding, when a reservation is cancelled within 24 hours of booking, a JetBlue credit will be issued in the full amount minus a $100 processing fee for cancellation.
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Wirelessly posted (BlackBerry9630/5.0.0.591 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/105)
Originally Posted by endless
This is my understanding, when a reservation is cancelled within 24 hours of booking, a JetBlue credit will be issued in the full amount minus a $100 processing fee for cancellation.
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I literally just dealt with this last week. I bought a o/w ticket JFK-BOS for a mtg at 10p Friday night. Was told Saturday that I was given incorrect information and that the mtg was actually a different day than the one I had booked my ticket for. So I called Jetblue. (This was now about 12 hours after I bought the ticket.) After selecting the tel option to change an existing reservation I got an agent who said that Jetblue's policy is to offer refunds within 4 hours of ticking if a mistake was made (i.e. booked Jan 12 instead of Feb 12). I asked if an exception could be made seeing as most other airlines I've dealt with offer a 24 hour window. She put me on hold to speak with a supervisor. When she returned, she said "no, our window for refunds is 4 hours." Perhaps others have had different experience but AFIK this is Jetblue's policy.
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Originally Posted by bennytma
(Post 13918781)
I literally just dealt with this last week. I bought a o/w ticket JFK-BOS for a mtg at 10p Friday night. Was told Saturday that I was given incorrect information and that the mtg was actually a different day than the one I had booked my ticket for. So I called Jetblue. (This was now about 12 hours after I bought the ticket.) After selecting the tel option to change an existing reservation I got an agent who said that Jetblue's policy is to offer refunds within 4 hours of ticking if a mistake was made (i.e. booked Jan 12 instead of Feb 12). I asked if an exception could be made seeing as most other airlines I've dealt with offer a 24 hour window. She put me on hold to speak with a supervisor. When she returned, she said "no, our window for refunds is 4 hours." Perhaps others have had different experience but AFIK this is Jetblue's policy.
In my opinion this is bad policy for Jetblue. I'm sure there are lots of others like me that would like this, not only for mistakes -- yes I do that every once in a while, but also because I often will book tickets when I find good deals then get work approval. I need that 24 hour window in case it's not approved. |
Try booking thru orbitz
Originally Posted by bworrell
(Post 13921711)
Thanks everyone for the info.
In my opinion this is bad policy for Jetblue. I'm sure there are lots of others like me that would like this, not only for mistakes -- yes I do that every once in a while, but also because I often will book tickets when I find good deals then get work approval. I need that 24 hour window in case it's not approved. |
Originally Posted by bworrell
(Post 13921711)
In my opinion this is bad policy for Jetblue.
I'm holding off on a purchase right now because of this. JetBlue lurkers, any purchase deferred is a possibility for rethinking my plans -- and considering the competition. |
Has there been any change in this policy? I believe they need to implement this by Jan 24, 2012 to comply with the new federal rules:
http://www.airportavenger.com/_the_new_rules.html |
24 hour rule
Originally Posted by bworrell
(Post 17735363)
Has there been any change in this policy? I believe they need to implement this by Jan 24, 2012 to comply with the new federal rules:
http://www.airportavenger.com/_the_new_rules.html |
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