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Ok i have flown song once. I have to admit the meals have an edge on JetBlues snacks
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Wow, finally some activity on the jetBlue board. And all it took was a blizzard.
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You get what you pay for..JetBlue is a LCC Low Cost Carrier..and you speak of the customer service issues?..You are going to get a Lower Quality Employee at a Low Cost Carrier.
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Originally Posted by CAL PHL FLYER
You get what you pay for..JetBlue is a LCC Low Cost Carrier..and you speak of the customer service issues?..You are going to get a Lower Quality Employee at a Low Cost Carrier.
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Originally Posted by puddy
That's an absolutely ridiculous statement.
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I have to agree, that statement is completely incorrect. Usually Jetblue has outstanding coustomer service, and that is their number one priority. I guess that they never had to deal with a blizzard like this before, and that is what caused such bad coustomer service. But it shouldn't of stoppped them from being the great people that they usually are.
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We're also forgetting that jetblue took full responsibility, said their actions were unacceptable, and provided generous compensation... proactively (although I'm sure they received plenty of hate mail) to everyone on that flight, and most likely a couple others. That's pretty impressive.
Did they screw up? Absolutely. But they are doing the right thing. Things like this happen in every industry. They can happen to the legacy carriers too. Jetblue is a young company. They do a lot of great things... but some mistakes will happen as well. This is one of them. To entirely judge the airline from this one day's operation and vow to never fly them again because you can't trust them is, while certainly your right, a bit extreme. But again, that's your right, and I respect that. |
Originally Posted by puddy
We're also forgetting that jetblue took full responsibility, said their actions were unacceptable, and provided generous compensation... proactively (although I'm sure they received plenty of hate mail) to everyone on that flight, and most likely a couple others. That's pretty impressive.
Did they screw up? Absolutely. But they are doing the right thing. Things like this happen in every industry. They can happen to the legacy carriers too. Jetblue is a young company. They do a lot of great things... but some mistakes will happen as well. This is one of them. To entirely judge the airline from this one day's operation and vow to never fly them again because you can't trust them is, while certainly your right, a bit extreme. But again, that's your right, and I respect that. I would like to clarify something. JetBlue did not issue two vouchers as stated in the email. I looked in my TrueBlue account and saw just one, and the amount of that one voucher was a few dollars less than what I paid for my round-trip. Hardly "generous" for eight-plus hours stuck on a plane and then not getting me to my destination. Also, for those who maintain that JetBlue was not responsible for stranding passengers on the planes, do a little research. Read about what happened to NW when it stranded passengers on planes in Detroit the day after a blizzard in January 1999. I'm sure JetBlue is aware of NW's experience. If it wasn't before last Sunday, it certainly must be now. |
Originally Posted by Flying Buccaneer
Also, for those who maintain that JetBlue was not responsible for stranding passengers on the planes, do a little research. Read about what happened to NW when it stranded passengers on planes in Detroit the day after a blizzard in January 1999. I'm sure JetBlue is aware of NW's experience. If it wasn't before last Sunday, it certainly must be now.
http://www.law.duke.edu/shell/cite.p...uke+L.+J.+1857 It's called passenger bill of right. I understand, this board is bisaed toward Jetblue, so Jetblue can do no wrong in this board. To keep passenger inside cabin for too long, it's Imprisoned against their will, the passengers seemingly lacked basic rights. Those Northwest pax, didn't only get free ticket voucher, they also got other compensation as well. |
I think this says it all
http://www.liveatc.net/.archive/kjfk...13-06-0230.mp3
Was not just Jet Blue. Virgin took a 48 hr delay after 8 hrs on the ramp and seems to be the root cause of most of this. |
Originally Posted by Flying Buccaneer
I've been keeping quiet for the past couple of days, waiting for a reply to the email I sent to JetBlue on Monday, February 13, and the followup on Friday, February 17. I've yet to hear from JetBlue, other than the form email sent to all passengers on Flight 29.
I would like to clarify something. JetBlue did not issue two vouchers as stated in the email. I looked in my TrueBlue account and saw just one, and the amount of that one voucher was a few dollars less than what I paid for my round-trip. Hardly "generous" for eight-plus hours stuck on a plane and then not getting me to my destination. Also, for those who maintain that JetBlue was not responsible for stranding passengers on the planes, do a little research. Read about what happened to NW when it stranded passengers on planes in Detroit the day after a blizzard in January 1999. I'm sure JetBlue is aware of NW's experience. If it wasn't before last Sunday, it certainly must be now. |
Me too.
I am also waiting for a response from Jetblue to the message I sent them last Tuesday. Their automated reponse said that they usually reply within 24 hours, but given the blizzard, they expected to respond with 72 hours. It's been well past that and still no word.
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I just received a response to my email from 7 days ago:
Re: email received Monday,02/13/06 11:50 AM, Speak Up xxxxxxx Dear FlyingBuccaneer, Thank you for your email. Thank you for contacting us concerning your recent JetBlue flight experience. Due to the Northeast winter storm, JetBlue has received an unusually large number of customer emails and calls, which is the reason that we were unable to respond to you in a timely manner. We apologize for the time you spent in the aircraft, on the runway, only to return to the terminal to reschedule a later flight into Tampa. Albeit, flights were not available until the next day or two due to inclement weather and pending flights. At JetBlue we make every possible effort to operate on schedule. However, once in a while, inclement weather makes it necessary to delay or even cancel flights. As always, our foremost consideration in these cases is the safety of our customers. We sincerely regret that we were unable to operate your flight as scheduled. Please accept our apology for the inconvenience it caused you. You are an seasoned traveler, we appreciate your frustrations, and hope that you realize we are a progressive airline that will review your comments at the JFK airport to see what we can learn for future weather emergencies such as yours. We see that you were able to be helped by an agent on February 16, 2006. You have received a $95.40 credit into your TrueBlue account. This credit is good for one year and is transferrable. We value your patronage and hope you will choose to fly JetBlue again at some time in the future. We look forward to seeing you onboard and to having another opportunity to offer you the excellent JetBlue experience we strive to provide our customers. Regards, Xxxxxxx X. Customer Commitment Crew JetBlue Airways Crewmember XXXXX I don't know if I should send a reply or go ahead and write the DOT. |
Originally Posted by Flying Buccaneer
I just received a response to my email from 7 days ago:
Sounds like a template response for everyone who wrote. What I don't get is the "We see that you were able to be helped by an agent on February 16, 2006" comment. I was never helped by any JetBlue agent at any time. And I was not rescheduled on a later JetBlue flight. I don't know if I should send a reply or go ahead and write the DOT. |
I recommend writing the DOT - not for the results but for the fact that B6 will get a wakeup call from the complaints that are filed.
Yes they're aware of the issue, but the DOT numbers are a good motivator for improvment. |
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