why does JetBlue still refuse to show available seat assignment BEFORE buying online?
Mar 22, 2007, 12:45 pm
#16
Join Date: Apr 2006
Programs: jetBlue TrueBlue, Marriott Rewards, Hilton Honors Diamond
Posts: 2,164
Rumor has it a viewable seatmap will be available when the full switch over occurs. The company is slowly switching the reservation system over from my understanding.
Nov 18, 2007, 4:29 pm
#17
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,227
What's the latest on this? Need to purchase 3 tickets but will only fly B6 if we can get 3 seats together or in a configuration that will be easy to swap with someone on board. Even if I can't view online, you're saying if I call they'll be able to at least tell me what's available, even though I'll have to purchase online to avoid paying a surcharge?
Nov 18, 2007, 5:27 pm
#18
Join Date: Dec 2005
Location: NYC
Programs: SPG, AA, BA, CO, UA, US, B6, DL, Amex MR, HH
Posts: 1,009
What's the latest on this? Need to purchase 3 tickets but will only fly B6 if we can get 3 seats together or in a configuration that will be easy to swap with someone on board. Even if I can't view online, you're saying if I call they'll be able to at least tell me what's available, even though I'll have to purchase online to avoid paying a surcharge?
Nov 18, 2007, 9:52 pm
#19
Join Date: Dec 2006
Location: NYC
Programs: UA GS (1MM), DL Gold, Marriott Plat, Hyatt Globalist, Avis CC
Posts: 526
True, as of now only agents have access to seat maps to all flights. I know IT has been very busy lately with changes to the kiosk check in and some other essential software updates. A couple changes to internal reservations have been put on the backburner for a while because of how busy IT has been. I would bet that adding this feature may be something that is also somewhere down the queue unfortunately.
Nov 20, 2007, 1:03 am
#20
Join Date: Mar 2004
Location: Phoenix, AZ
Programs: US Gold, AA Gold
Posts: 34
I have called and spoken to an agent when I needed to book 3 seats together.
Told the agent my concern and after she confirmed they were available (and where they where located), I hung up and booked on line, thereby preserving the on-line booking bonus. The only risk with this is if it's such a crowded flight that the 3-seat row might be gone between speaking to the agent and booking on line, but you can ask the agent if that is a risk on your flight.
Told the agent my concern and after she confirmed they were available (and where they where located), I hung up and booked on line, thereby preserving the on-line booking bonus. The only risk with this is if it's such a crowded flight that the 3-seat row might be gone between speaking to the agent and booking on line, but you can ask the agent if that is a risk on your flight.
Nov 20, 2007, 10:24 am
#21
Join Date: Apr 2006
Programs: jetBlue TrueBlue, Marriott Rewards, Hilton Honors Diamond
Posts: 2,164
Like SteveHK said, a lot of projects where put on the back burner in order to run some major updates through the kiosks as well as updating the operational software after February 14th. Once those are complete the IT guys might take a look at the website.
Dec 2, 2007, 8:04 pm
#22
Join Date: Sep 2004
Posts: 9,223
I once purchased 2 tickets and then discovered that there were not 2 seats together. However, I sent jetBlue an e-mail and a couple days later they gave me new seats that were together.
They apparently have ways to fix it. At least sometimes. So don't give up if the seats are not together.
They apparently have ways to fix it. At least sometimes. So don't give up if the seats are not together.
Dec 3, 2007, 10:26 am
#23
Join Date: Dec 2006
Location: NYC
Programs: UA GS (1MM), DL Gold, Marriott Plat, Hyatt Globalist, Avis CC
Posts: 526
I once purchased 2 tickets and then discovered that there were not 2 seats together. However, I sent jetBlue an e-mail and a couple days later they gave me new seats that were together.
They apparently have ways to fix it. At least sometimes. So don't give up if the seats are not together.
They apparently have ways to fix it. At least sometimes. So don't give up if the seats are not together.