Last edit by: GW McLintock
Welcome to the JetBlue TrueBlue Forum FLAME-FREE Q&A Thread!
As seen on many other forums, the Flame-Free Q&A Thread is a friendly place for members to ask anything, even the most basic of questions. No snarky responses here! There are no stupid questions in this thread. This is a centralized place to ask simple questions for which you may not want to start an entire thread. A special effort will be made to avoid using acronyms, jargon, or other language difficult to understand to those who may not fly JetBlue so often. Personally I've found this type of resource to be immensely helpful on other forums, and it's about time that we have one here.
So without further ado... ask away
As seen on many other forums, the Flame-Free Q&A Thread is a friendly place for members to ask anything, even the most basic of questions. No snarky responses here! There are no stupid questions in this thread. This is a centralized place to ask simple questions for which you may not want to start an entire thread. A special effort will be made to avoid using acronyms, jargon, or other language difficult to understand to those who may not fly JetBlue so often. Personally I've found this type of resource to be immensely helpful on other forums, and it's about time that we have one here.
So without further ado... ask away

Flame-Free Q&A Thread on JetBlue : Ask your newbie questions here!
#1
Original Poster
Join Date: Apr 2005
Programs: Eurostar Carte Blanche, SBB-CFF-FFS GA-AG, SNCF Grand Voyageur LeClub
Posts: 7,721
Flame-Free Q&A Thread on JetBlue : Ask your newbie questions here!
Flying for the first time with family on B6, JFK-YVR. We have bought EMS seats, row 2. Two things I wonder about:
- I understand EMS gives access to fast lane at security control. At JFK, how is the fast lane experience, still insane waiting times?
- Does EMS also give access to priority lane at check in counters? Or do we risk losing lots of time standing in line at luggage check-in?
#2
Join Date: Nov 2018
Location: New York
Posts: 726
Flying for the first time with family on B6, JFK-YVR. We have bought EMS seats, row 2. Two things I wonder about:
- I understand EMS gives access to fast lane at security control. At JFK, how is the fast lane experience, still insane waiting times?
- Does EMS also give access to priority lane at check in counters? Or do we risk losing lots of time standing in line at luggage check-in?
I havent seen any priority lane at check in counters. Maybe Ive just missed it, but I always use the self check in kiosks , and then after tagging my bags its a mess after that EVERY time. I try to drop my bags and each time I either have to show the bag drop person our Covid vaccine or a test result. Or they direct us somewhere else, or that person then directs us to another line. Its pretty ridiculous actually
#3
Join Date: Apr 2021
Location: HPN, LAX, HNL, or somewhere in between
Programs: UA 1K, JetBlue Mosaic
Posts: 426
TSA Pre is usually faster than the Fast Lane at security - use that if you can.
If I recall there aren't really check in counters expect for Mint and Mosaic customers. Use the kiosks, there are plenty available and employees around to help if needed.
If I recall there aren't really check in counters expect for Mint and Mosaic customers. Use the kiosks, there are plenty available and employees around to help if needed.
#4
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 18,533
I'm totally new to B6 and their fares. I'm looking at a JFK-YVR fare. I know I don't want to buy basic because I have checked luggage and want advanced seat selection. What's the cheapest way to do this? I see Blue and Blue Extra in Google, but I think B6 has another fare type online. I suppose if basic includes seat selection, I can just simply pay the $35 fee. I also intend to credit the flights to AA. Are there certain fare classes that get nothing with AA? How to look up fare booking class?
#5
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 28,513
I'm totally new to B6 and their fares. I'm looking at a JFK-YVR fare. I know I don't want to buy basic because I have checked luggage and want advanced seat selection. What's the cheapest way to do this? I see Blue and Blue Extra in Google, but I think B6 has another fare type online. I suppose if basic includes seat selection, I can just simply pay the $35 fee. I also intend to credit the flights to AA. Are there certain fare classes that get nothing with AA? How to look up fare booking class?
https://www.aa.com/i18n/travel-info/...es/jetblue.jsp
#6
Join Date: Aug 2022
Location: MDT
Programs: AAdvantage, DL SkyMiles, TrueBlue, Marriott Bonvoy, Amtrak Rewards
Posts: 38
Hey all, Im a new poster but semi frequent JetBlue and American Airlines flyer.
Im scheduled to fly JFK-ATL on an itinerary booked fully with TrueBlue points. As it so happens, this is a route thats part of the Northeast Alliance with AA. According to the partnership Q&A on JetBlues website, I can earn AAdvantage miles on this itinerary.
The relevant section reads:
However, when attempting to change the Frequent flyer option in my JetBlue booking, the option is greyed out. Is this due to me using points to book, therefore preventing me from changing that option? Any help would be appreciated.
Im scheduled to fly JFK-ATL on an itinerary booked fully with TrueBlue points. As it so happens, this is a route thats part of the Northeast Alliance with AA. According to the partnership Q&A on JetBlues website, I can earn AAdvantage miles on this itinerary.
The relevant section reads:
Can I earn Advantage miles on JetBlue-
operated flights?
Yes, simply select "American Airlines - Advantage" as your frequent flyer program and enter your
Advantage number in the passenger details section when you book your flight.
operated flights?
Yes, simply select "American Airlines - Advantage" as your frequent flyer program and enter your
Advantage number in the passenger details section when you book your flight.
#7
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 28,513
Hey all, Im a new poster but semi frequent JetBlue and American Airlines flyer.
Im scheduled to fly JFK-ATL on an itinerary booked fully with TrueBlue points. As it so happens, this is a route thats part of the Northeast Alliance with AA. According to the partnership Q&A on JetBlues website, I can earn AAdvantage miles on this itinerary.
The relevant section reads:
However, when attempting to change the Frequent flyer option in my JetBlue booking, the option is greyed out. Is this due to me using points to book, therefore preventing me from changing that option? Any help would be appreciated.
Im scheduled to fly JFK-ATL on an itinerary booked fully with TrueBlue points. As it so happens, this is a route thats part of the Northeast Alliance with AA. According to the partnership Q&A on JetBlues website, I can earn AAdvantage miles on this itinerary.
The relevant section reads:
However, when attempting to change the Frequent flyer option in my JetBlue booking, the option is greyed out. Is this due to me using points to book, therefore preventing me from changing that option? Any help would be appreciated.
"Certain airline tickets are not eligible for earning mileage credit. These include, without limitation, the following: all tickets issued as AAdvantage awards or other free ticket promotions including free or reduced rate tickets; companion tickets; charter flight tickets; travel agency/industry reduced rate tickets; infant tickets; items occupying a purchased seat; unpublished fare tickets, including consolidator fares, tickets issued as a result of a fare published inadvertently or by mistake and tickets issued subject to special provisions."
Is your TrueBlue redemption ticket a "published fare" ticket?
#8
FlyerTalk Evangelist
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 18,533
#9
Join Date: Aug 2022
Location: MDT
Programs: AAdvantage, DL SkyMiles, TrueBlue, Marriott Bonvoy, Amtrak Rewards
Posts: 38
From the AAdvantage program terms and conditions:
"Certain airline tickets are not eligible for earning mileage credit. These include, without limitation, the following: all tickets issued as AAdvantage awards or other free ticket promotions including free or reduced rate tickets; companion tickets; charter flight tickets; travel agency/industry reduced rate tickets; infant tickets; items occupying a purchased seat; unpublished fare tickets, including consolidator fares, tickets issued as a result of a fare published inadvertently or by mistake and tickets issued subject to special provisions."
Is your TrueBlue redemption ticket a "published fare" ticket?
"Certain airline tickets are not eligible for earning mileage credit. These include, without limitation, the following: all tickets issued as AAdvantage awards or other free ticket promotions including free or reduced rate tickets; companion tickets; charter flight tickets; travel agency/industry reduced rate tickets; infant tickets; items occupying a purchased seat; unpublished fare tickets, including consolidator fares, tickets issued as a result of a fare published inadvertently or by mistake and tickets issued subject to special provisions."
Is your TrueBlue redemption ticket a "published fare" ticket?
#10
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 28,513
Even if your JetBlue redemption ticket somehow qualified for earning AAdvantage miles, given the ticket's base fare of $0, an AAdvantage Executive Platinum member would earn 11 x 0 miles, for a total of 0 miles. A non-status AAdvantage member would earn 5 x 0 miles, for a total of 0 miles.
#11
Join Date: Aug 2022
Location: MDT
Programs: AAdvantage, DL SkyMiles, TrueBlue, Marriott Bonvoy, Amtrak Rewards
Posts: 38
Even if your JetBlue redemption ticket somehow qualified for earning AAdvantage miles, given the ticket's base fare of $0, an AAdvantage Executive Platinum member would earn 11 x 0 miles, for a total of 0 miles. A non-status AAdvantage member would earn 5 x 0 miles, for a total of 0 miles.
#12
Join Date: May 2022
Posts: 35
Booking AA through JB website and getting premium seats?
I am a Mosaic and usually just fly from LAX to FLL, but I have an FLL to JFK flight coming up and the AA flights from MIA may be a better choice. But when I go to book the AA flights on the JB website I can only select regular coach. No premium economy or first. Is it part of the alliance deal that they can't sell anything other than regular coach seats on AA flights? You can't even choose the seat. After you book, you have to go to AA.com and select the seat.
I should add, I am not interested in earning AA miles on the flight. I want my Mosaic points
Thanks
I should add, I am not interested in earning AA miles on the flight. I want my Mosaic points

Thanks
#13
Join Date: May 2022
Posts: 35
I can now answer my own question after being on the phone with Mosaic for a while and then American for a while.
So if you book an AA flight through JetBlue, you can only request Main Cabin Extra or upgrade to First later through AA. It does not sound like they plan to have any reciprocal functionality in the near term for doing premium seats.
But if you book direct with AA, you can (of course) select whatever you want and then put in your TrueBlue number, and it is supposed to all credit. The downside of booking an AA flight and getting TrueBlue points is that you don't get the online and Mosaic booking bonuses. But I am supposed to get 6x points for using my JB card, even at AA. So, that's what I did. I booked an FLL to JFK flight in first, direct with AA, using my JB card, and cancelled my JB flight.
One bonus - thanks to digging into this I confirmed I can get TrueBlue points for my upcoming r/t Paris flights on AA. I'm flying business and the points are much more useful to me at JB.
So if you book an AA flight through JetBlue, you can only request Main Cabin Extra or upgrade to First later through AA. It does not sound like they plan to have any reciprocal functionality in the near term for doing premium seats.
But if you book direct with AA, you can (of course) select whatever you want and then put in your TrueBlue number, and it is supposed to all credit. The downside of booking an AA flight and getting TrueBlue points is that you don't get the online and Mosaic booking bonuses. But I am supposed to get 6x points for using my JB card, even at AA. So, that's what I did. I booked an FLL to JFK flight in first, direct with AA, using my JB card, and cancelled my JB flight.
One bonus - thanks to digging into this I confirmed I can get TrueBlue points for my upcoming r/t Paris flights on AA. I'm flying business and the points are much more useful to me at JB.
#15
Join Date: Aug 2007
Posts: 316
1-800-JET-BLUE/1-800-583-2583
If you booked Mint, then you can call 1-844-583-6468. If you didnt book Mint, they will send you back to the regular line.
If youre Mosaic, theres another number for us.
If youre Mosaic and booked Mint, call the Mosaic number!
If you booked Mint, then you can call 1-844-583-6468. If you didnt book Mint, they will send you back to the regular line.
If youre Mosaic, theres another number for us.
If youre Mosaic and booked Mint, call the Mosaic number!