Compensation Due?
 

I got caught up in the BOS nightmare last weekend with B6.

I was scheduled to fly home on Fl 713 @ 9:36 PM on 4/9/22 BOS to ROC. I was connecting from an international flight and did not receive notice that my B6 flight was cancelled until I landed at BOS @ 6 PM ton 4/9/22. (JetBlue had sent me an email and left a voice mail at around 9:00am EST on 4/9 that the flight was cancelled.) JetBlue proactively rescheduled me on their first available flight which was 2 days later and no longer a direct flight but instead a 5+ hour flight with a stop.

My daughter-in-law who was in Boston at the time and scheduled to fly to ROC the night before on Friday, 4/8, had her flight delayed and ultimately cancelled at midnight on 4/8 and then re-scheduled to fly home on my flight the next day, 4/9, which was cancelled early the morning of the 9th. She was able to contact JetBlue CS on 4/9 and persuade them to put her on an AA Flight on Sunday, 4/10, and then she got them to put me on the same flight since I was enroute on my international flight to Boston and would likely miss out on getting a seat on that flight.

On Monday, 4/11, the next day, my daughter-in-law received an email telling her she was receiving a travel credit of $100 (credit appeared as 2- $50 credits). To date, I have received nothing. I did get in touch with JetBlue via Apple chat and they basically said that any credit I was entitled to would appear automatically within 7-10 days, but they also admitted they could find no record of my return flight on JetBlue or AA (PNR did not change and I did not receive miles for the flight ).

Am I entitled to a travel credit in this situation? My arrival in ROC was delayed by 12 hours and included an overnight stay in Boston. I just don't want to waste any more time trying to contact JetBlue CS unless I'm entitled to credit.

Thanks!

I think the answer will hinge on the stated reason for the cancellation of your original B6 flight. Was it a controllable or uncontrollable cancellation? All they owe you (per the contract of carriage) is transportation on the next B6 flight (or a refund) and potentially meal and hotel vouchers (for a controllable interruption greater than six hours). Anything else is a non-contractual customer service gesture.

The mess in BOS was entirely Jetblue's fault - operational incompetence and staff shortages. Don't let them get away with it. You are absolutely due compensation for the disruption, plus whatever you had to spend for the overnight in terms of hotel etc. Personally I think that $100 voucher for 2 days delay is insulting.

JetBlue's standard compensation policies are here.. your situation was likely a "controllable" event like most of the others, which generally benefits your argument:

https://www.jetblue.com/customer-assurance/our-promise