Compensation for Non-Reclining Seat on a Red-Eye Flight
Dec 26, 2021, 4:14 pm
#1
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Original Poster
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Compensation for Non-Reclining Seat on a Red-Eye Flight
A friend recently took the red-eye from LAX to BOS. She paid $100 extra for an Even More Space seat. The recline mechanism did not work and the audio jack was broken. The flight attendant could not move her to another seat because the flight was full. He promised that someone would contact her within 24 to 48 hours with a voucher. After no one contacted her, she called JetBlue and was offered a $15.00 voucher, which is grossly inadequate; at the very least, they should have refunded the $100 charge for the Even More Space seat. She messaged them on Instagram and Twitter, but they stopped responding. Is there anything else that she can do short of filing a complaint with the DOT?
Dec 26, 2021, 9:12 pm
#3
Join Date: Aug 2007
Posts: 325
She can try the apple/android chat
https://www.jetblue.com/contact-us
or send an email via this form
https://www.jetblue.com/contact-us/share-a-concern
I’ve had success with both. Most recent complaint was a 54 (fifty four!!!) minute wait for bags at JFK and Mint/Mosaic bags were not first out on top of that!
https://www.jetblue.com/contact-us
or send an email via this form
https://www.jetblue.com/contact-us/share-a-concern
I’ve had success with both. Most recent complaint was a 54 (fifty four!!!) minute wait for bags at JFK and Mint/Mosaic bags were not first out on top of that!
A friend recently took the red-eye from LAX to BOS. She paid $100 extra for an Even More Space seat. The recline mechanism did not work and the audio jack was broken. The flight attendant could not move her to another seat because the flight was full. He promised that someone would contact her within 24 to 48 hours with a voucher. After no one contacted her, she called JetBlue and was offered a $15.00 voucher, which is grossly inadequate; at the very least, they should have refunded the $100 charge for the Even More Space seat. She messaged them on Instagram and Twitter, but they stopped responding. Is there anything else that she can do short of filing a complaint with the DOT?
Dec 27, 2021, 1:03 am
#4
Join Date: Mar 2019
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I've sent a complaint about the same issue twice in the last month. Close to 1 hr wait time for baggage at JFK. But it wasn't really the wait time, but more so that Mint/Mosaic bags were not out 1st. I'd guess that it was about 1/4 the way through before I saw any baggage with Mint/Mosaic tags. Received $25 TB credit each time.
Dec 27, 2021, 1:09 am
#5
Join Date: Mar 2019
Location: NYC
Programs: DL Gold, B6 Mosaic, WoH Explorist, IHG Gold, Hertz PC, CET 7*, MLIFE Plat, Cosmo Gold
Posts: 356
A friend recently took the red-eye from LAX to BOS. She paid $100 extra for an Even More Space seat. The recline mechanism did not work and the audio jack was broken. The flight attendant could not move her to another seat because the flight was full. He promised that someone would contact her within 24 to 48 hours with a voucher. After no one contacted her, she called JetBlue and was offered a $15.00 voucher, which is grossly inadequate; at the very least, they should have refunded the $100 charge for the Even More Space seat. She messaged them on Instagram and Twitter, but they stopped responding. Is there anything else that she can do short of filing a complaint with the DOT?
Just to be sure, your friend wasn't in an exit row EMS right? As posted above already, I'd try to send an email via the JB form. I've always received a response back fairly quickly. Can also complain if your friend received a survey after the flight.
Dec 27, 2021, 9:10 pm
#6
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Original Poster
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Posts: 20,604
It was a seat meant to recline and the button was broken so it didn’t. It normally wouldn’t have bothered me so much except it was an overnight flight so I couldn’t sleep the whole night. The sound jack was also broken and hanging off the chair. It was useable but every time I moved the sound would cut out and I had to fiddle with it. At first I was nice. I waited 3 days for someone from Jet Blue to reach out because the flight attendant said they would. When nobody did, I sent an email just like hey I’m just reaching out about my broken seat since I haven’t heard from anyone. But when they offered the generous $15.00 things went sour. This was all over email and it appeared to be different people. Now they are just ignoring me.
Dec 31, 2021, 7:04 pm
#7
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I think if the difference between sleeping and not sleeping is 15 degrees of recline, there are bigger issues at play here. The broken sound jack sounds like a legit complaint.
Jan 2, 2022, 5:32 pm
#8
Join Date: Nov 2018
Location: New York
Posts: 798
She can try the apple/android chat
https://www.jetblue.com/contact-us
or send an email via this form
https://www.jetblue.com/contact-us/share-a-concern
I’ve had success with both. Most recent complaint was a 54 (fifty four!!!) minute wait for bags at JFK and Mint/Mosaic bags were not first out on top of that!
https://www.jetblue.com/contact-us
or send an email via this form
https://www.jetblue.com/contact-us/share-a-concern
I’ve had success with both. Most recent complaint was a 54 (fifty four!!!) minute wait for bags at JFK and Mint/Mosaic bags were not first out on top of that!
for my flight yesterday, i was literally the first person to check in to JFK from GYE and our bags were like the 3rd and 4th bags out
Jan 2, 2022, 5:55 pm
#9
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,659
No, each airline loads/unloads their own bags with ramp service employees, or they subcontract to a separate company or another airline in some cases. The airport authority does not generally handle baggage services.
Jan 3, 2022, 6:17 am
#10
Join Date: Nov 2018
Location: New York
Posts: 798
thanks
Jan 3, 2022, 6:55 am
#11
Join Date: Dec 2016
Posts: 1,485
Did you clear immigration at T-4? My guess is that T-5I closed by then. And maybe they didn't have access to any jet bridge at T-4?
Jan 3, 2022, 7:12 am
#12
Join Date: Nov 2018
Location: New York
Posts: 798
yeah, once we cleared immigration and used the bathrooms, i noticed we were in fact in Terminal 4. I guess that was it? I wish they still could have found a normal gate...
Jan 3, 2022, 7:14 am
#13
Join Date: Dec 2016
Posts: 1,485
With the current staffing crisis everywhere in the airport operations, it could be any number of things.
Jan 3, 2022, 2:46 pm
#14
Join Date: Jun 2002
Location: SFO/JFK/MGA
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I got a measly $100.00 for a broken upright Mint seat on a red eye. A $3000+ ticket to St. Lucia. They never properly sent me the code to redeem then Covid hit, so really NOTHING.
Jan 6, 2022, 8:21 pm
#15
FlyerTalk Evangelist
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