Spoke to gate agent, regular phone agent, and chat "supervisor". They said the official policy is that they don't give travel bank credits for equipment swaps of any kind.
maybe get em on social media, public tweets, facebook etc...
diburning
Sep 3, 2021 7:42 am
Originally Posted by lowfareair
(Post 33538526)
The refund process so far appears to be OP needing to open a credit card dispute to get B6 to even offer it after talking to multiple employees across different teams. That sounds like a pretty big inconvenience.
Exactly. How is it that most employees, especially those in customer service, are not aware of the upcharge for the Mint Studio? In addition to the inconvenience experienced by the OP, this is a clear cut case of not getting what they paid for (the upcharge) so they should be refunded, but the agents they contacted had no idea about the studio upcharge and assumed that OP was only asking for compensation because of the aircraft swap.
