JFBFlyer

Been a Mosaic member for the last 5 years and was on track to achieve it this year as well but now that we are not traveling its going to be a challenge.
Wounding if anyone has heard if they will extend Mosaic status into 2021 for those that can’t reach the qualification this year?

AutoSlash

Just received this:

notthatdeadyet

OK B6, just copy United and Delta and call it done.

GW McLintock

Rumor has it they will copy DL and UA and extend status for 2021. Not from the best source though so take it with a grain of salt.

-J.

moulder3

IMO, Jetblue will be forced to copy DL & extend status for 2021. DL is their biggest domestic competitor at JFK and has made a massive push into BOS, B6's other hub. It was a very savvy move by DL to be the first airline extend status to 2021. They're obviously hoping it will help them with early 2021 bookings and in the meantime they look like the most customer-friendly airline--something they're certain to use in future advertisements.

If I ran Jetblue, I would try to steal DL's momentum by saying that not only will B6 extend status for 2021, but--for the remainder of 2020 & 2021--EMS seat selection will be free for Mosaic members. Flights are unlikely to be full anyway and they need to start adding benefits for the objectively-weak Mosaic program.

GW McLintock

You are right, they lost a big opportunity to be the first airline to do this. Then again, bookings just opened through January 2021 a day or two ago. Maybe they're not looking that far ahead yet. They should be

-J.

blueman2

JetBlue's policy of refusing refunds for cancelled flights, forcing the DOT to issue a warning against them, has caused me to lose confidence in this airline. Their slowness in taking action for their frequent fliers just confirms my loss of confidence. I dare say that JetBlue is now as bad as United in terms of customer focus. What the heck happened to JetBlue? They used to lead the industry, along with airlines like Southwest, in terms of treating customers well. Now they are at the bottom along with United. Ugh.

sfozrhfco

I would argue that B6 is the one with the least need to automatically grant status for next year at this early date. As they just require a monetary value to achieve Mosaic, one could take as little as one RT in Mint on a peak day and achieve status. Something like that is just not possible in any other program. Other airline programs with a mileage component are in a much more difficult position while higher tiers in programs such as UAs would be nearly impossible to achieve with few international flights operating. Spending $5000 on UA would have only gotten you silver status and would still require at least 4 flights. They have plenty of time to see how this plays out as the year progresses. With nobody traveling now, there is really no harm in waiting.

RWPrincess

I've been saying this for a while now. One need look no farther than social media to see how much they've changed from a year or two ago. Their twitter team used to be the best in the industry and now they are one of the worst in terms of approachability. If you scroll through their feed, you'll see they primarily respond to positive comments now and even those comments aren't to everyone. Contrast that with Southwest who pretty much responds to anybody or Alaska who goes as far as searching their name without tags. Other airlines also track their elite flyers through social media and respond to every comment and regularly thank them (i.e. Delta). JetBlue does none of that.

Also, Don Uselmann taking almost a month to email Mosaics is just ridiculous.

RWPrincess

You've earned 15,000 flight points from a single Mint round trip flight?

diburning

JetBlue hasn't been the same since they decided to abandon their company values of appeasing the customer (which was their successful defining niche for the airline), and changed to appease Wall Street. This around the time Robin Hayes became CEO. Things got worse when they brought on Ben Baldanza (yes, THAT Ben Baldanza, the one that hit Reply All to an email complaint when he was Spirit's CEO) to cut costs. Employee morale is at an all time low.

JetBlue is in survival mode right now because although they have cash reserves to burn through at this time, it won't last long.

Wow, that would require a $5000 fare.

tphuang

If there ever needs to be an indication of how much travel demand that airlines see for this year, this should be it. They could have all lowered the status requirement to make it easier for people to requalify later this year but chose to just extend their status.

Aa recently said that they don't see anyone planning to travel 3 to 5 months from now. JetBlue made a mistake here by not being the first to make this move. I am sure they will follow other airlines shortly.

As for cuts to ff program and product, this is going to be like the great recession. Service will be taken away and not come back for years. Airlines are just looking to survive at the moment. And yes, that would include delta who is in a far more precarious position than JetBlue at the moment. One customer friendly change I do see is the possibility of no middle seat taken for a while to combat the fear of transmitting coronavirus. Aside from that, airlines are going to nickel and dime you for at least until vaccine is not available.

gengar

As long as loyalty programs announce their pandemic response prior to when I start booking travel again, I honestly don't care if they take their time.

DL/UA may very well have to revise their current FFP modifications further if the quarantines continue to drag out.

moulder3

Wow. I never thought I would see the day when Jetblue got beat by Delta, United & American on communicating with their elite members. Delta I get and while I was surprised United followed so quickly, I guess it meant they were prepared & ready to announce too. But then a full week passed....and no update from Jetblue. Today, godawful AA, the worst major US airline in almost every metric, updated their customers.
What's happening to B6?

GW McLintock

Well said.

-J.