Mosaic Welcome Kits
Dec 30, 2019, 1:29 pm
#1
Original Poster
Join Date: Aug 2015
Location: NYC
Programs: Marriott Platinum, JetBlue Mosaic, Hilton Silver
Posts: 711
Mosaic Welcome Kits
I'm surprised there isn't a thread for this already but I just learned that they are no longer sending out welcome kits for Mosaics. I normally wouldn't care but the luggage tags were fun and when you combine this with all the other recent cuts we've been talking about here, it's just not a good look. A lot of these Mosaic related changes seem to have happened after Don Uselmann took over as Head of Loyalty. Just another slap in the face ti long time loyal customers if you ask me. I'm still waiting for the Badges return too.
Dec 30, 2019, 3:50 pm
#2
Join Date: Dec 2005
Location: NYC
Programs: SPG, AA, BA, CO, UA, US, B6, DL, Amex MR, HH
Posts: 1,009
As of June 30th (when I qualified for Mosaic) they were still sending them out. Must be a recent change.
One thing that I noticed different about this year's was that the tags didn't have the year on them - maybe in preparation for this change?
One thing that I noticed different about this year's was that the tags didn't have the year on them - maybe in preparation for this change?
Dec 30, 2019, 11:46 pm
#3
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
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Posts: 16,699
-J.
Dec 31, 2019, 2:13 pm
#4
Original Poster
Join Date: Aug 2015
Location: NYC
Programs: Marriott Platinum, JetBlue Mosaic, Hilton Silver
Posts: 711
I qualified in October and haven't gotten anything. I called for another reason and figured I'd ask. The rep answered without hesitation which leads me to believe I wasn't the first to ask.
Jan 1, 2020, 11:07 am
#5
Join Date: Dec 2017
Programs: Mosaic. AA Gold, National EE, Avis PC
Posts: 79
Hopefully, the switch to the 'no-year' bagtags just means that you'll still get a welcome kit the first time you qualify, and just won't each year afterwards.
Last edited by bemis; Jan 2, 2020 at 8:57 am
Jan 1, 2020, 7:42 pm
#6
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Jan 18, 2020, 1:53 pm
#7
Join Date: Jan 2019
Posts: 5
Cost cutting = no mosaic kits
They are clearly are getting lean for an acquisition... too much cost cutting, fee adding and disrespect for their most loyal customers.
If those making the decisions in the back office ever flew, they’d see all the free advertising they get on mosaics’ bags and it would be a no brainer to send them out... and yes people notice than and ask about the tags all the time!
Jan 19, 2020, 8:23 pm
#9
FlyerTalk Evangelist
Join Date: Mar 2009
Location: NYC
Programs: AS MVPG, DL KM, Bee Six, Bonvoy Plat, Avis PC, Natl Exec, Greyhound Road Rewards Z"L
Posts: 16,699
-J.