Suggestions for JetBlue to improve their product
Not saying that anyone will read this, but who knows. In case anyone from JetBlue customer relations or product department is reading. Things I think they can make their product better that's not too costly.
1) Offer the option to purchase food items before the flight (include hot food + whatever they already serve). This is something I find always available in Asia when I'm flying one of the ULCCs, so I would imagine it has to be profitable for them. I'm always intrigued by the aromas of hot food that people ordered in advance when they bought their ticket. This seems to me a pretty easy thing they can add without adding extra requirement to their onboard galley area. Just load it when the flight is ready and serve it when the drinks are served. I would imagine this would be very popular on those longer flights. 2) Improve service standard for EMS. Maybe this will make EMS a little more expensive to purchase, but they should add some of the things that other carriers do to make Y+ more appealing like one complimentary alcoholic beverage and one complimentary food item (maybe one they can select before the flight). 3) A fix number of confirm-able EMS upgrades for mosaic members. Not applicable to me, but seems like something simple that would make mosaic more attractive. 4) More places to earn miles and more redemption partners than just HA. |
I'm a frequent Jetblue flyer. I 've never had an option to buy food that wasn't a snack box or the cheese plate. This could be because I mostly do east coast flights that are not longer than 4 hours. I think having a couple of sandwiches /wraps as options are a good place to start - even for flights that are more than 2 hours.
I would also like to see some type of Even More Space seat perk for Jetblue Plus cardholders. |
Airlines are remarkably sophisticated when it comes to understanding their own operations. There's no reasonable suggestion that you could make that hasn't already been considered by the folks with MBAs working at the corporate office.
I'd also add that although it sounds reasonable to serve hot food, it's really not a simple task. Just in the United States, JetBlue serves over 65 different cities. They can't just push a button and have hot food delivered to the aircraft door. They'd need a supplier in every city (assuming there's no onboard refrigeration that can hold a day's worth of food). Any miniscule profit they'd make wouldn't be worth the logistical headaches involved. |
Originally Posted by tphuang
(Post 31884743)
2) Improve service standard for EMS. Maybe this will make EMS a little more expensive to purchase, but they should add some of the things that other carriers do to make Y+ more appealing like one complimentary alcoholic beverage and one complimentary food item (maybe one they can select before the flight).
Reserving overhead bins would be a nice touch -- a perceived enhancement at the cost of a sticker.
Originally Posted by tphuang
(Post 31884743)
3) A fix number of confirm-able EMS upgrades for mosaic members. Not applicable to me, but seems like something simple that would make mosaic more attractive.
Back when they had Blue Plus fares, I thought it would make sense to give Mosaics EMS in lieu of bags, but that fare option's gone now.
Originally Posted by tphuang
(Post 31884743)
4) More places to earn miles and more redemption partners than just HA.
Originally Posted by Cat88L3
(Post 31885351)
I'm a frequent Jetblue flyer. I 've never had an option to buy food that wasn't a snack box or the cheese plate. This could be because I mostly do east coast flights that are not longer than 4 hours. I think having a couple of sandwiches /wraps as options are a good place to start - even for flights that are more than 2 hours.
Originally Posted by Cat88L3
(Post 31885351)
I would also like to see some type of Even More Space seat perk for Jetblue Plus cardholders.
Something like a free drink would be more realistic; they have the systems to do that for Vacations passengers.
Originally Posted by writerguyfl
(Post 31885429)
I'd also add that although it sounds reasonable to serve hot food, it's really not a simple task. Just in the United States, JetBlue serves over 65 different cities. They can't just push a button and have hot food delivered to the aircraft door. They'd need a supplier in every city (assuming there's no onboard refrigeration that can hold a day's worth of food). Any miniscule profit they'd make wouldn't be worth the logistical headaches involved.
There's a lot they can do to make room temperature food better, though, and I don't see much evidence they've tried that in earnest. Just loading more food for purchase would be a good start; they always seem to run out. |
Re food, I'd be happy if they got what they promised to work correctly.
For example, the half off "buy on board" usually ends with the "buy on board" showing up as "jet blue gate retail" without any discount on my jetblue mastercard. |
Originally Posted by tphuang
(Post 31884743)
3) A fix number of confirm-able EMS upgrades for mosaic members. Not applicable to me, but seems like something simple that would make mosaic more attractive.
|
I have the reverse view. All three legacies do a lousy job of their hot food catering in standard domestic F. Rather than trying to heat up a tiny piece of chicken and rice, I would be much happier with a selection of full-sized sandwiches and salads which can all be stored in insulated food carts or container spaces where the ovens used to be.
I don't see B6 doing any of the above because I doubt that doing any of it would increase net revenue. If it does not do so, why would B6? I presume that its marketing research shows that it won't. |
Only the Mint A321s have ovens, and it's a single oven unit in the forward galley. Only the Mint-trained crewmembers are trained on oven operation.
-J. |
Originally Posted by jdg0928
Mosaic members get a 15,000 mile bonus annually, which B6 promotes as being for EMS upgrades, so there are essentially unlimited upgrades to EMS.
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Premium cabin on all flights. Doesn't have to be lie flat like Mint, but something above EMS at the front of the plane would be nice.
|
Originally Posted by Often1
(Post 31886220)
I have the reverse view. All three legacies do a lousy job of their hot food catering in standard domestic F. Rather than trying to heat up a tiny piece of chicken and rice, I would be much happier with a selection of full-sized sandwiches and salads which can all be stored in insulated food carts or container spaces where the ovens used to be.
I don't see B6 doing any of the above because I doubt that doing any of it would increase net revenue. If it does not do so, why would B6? I presume that its marketing research shows that it won't. They could even deliver the sandwich components separately so that the bread doesn't get all soggy and sticky and smushed together. |
Originally Posted by hotturnip
(Post 31886878)
This sounds like a reasonable compromise. Then nobody has to deal with ovens and heating stuff up.
They could even deliver the sandwich components separately so that the bread doesn't get all soggy and sticky and smushed together. I do wonder what the legacies' marketing research shows about what motivates people to pay more -- and how much more, to fly F. Same thing for B6 with MINT (J). |
Originally Posted by writerguyfl
(Post 31885429)
Airlines are remarkably sophisticated when it comes to understanding their own operations. There's no reasonable suggestion that you could make that hasn't already been considered by the folks with MBAs working at the corporate office.
|
Originally Posted by tphuang
(Post 31884743)
3) A fix number of confirm-able EMS upgrades for mosaic members. Not applicable to me, but seems like something simple that would make mosaic more attractive.
Originally Posted by dtremit
(Post 31885872)
I strongly suspect that B6 doesn't have the IT systems to make this work.
At this point the cheap points-based advanced EMS purchase or just ask at the airport for free options are not so awful. Especially when considering that the regular seats have nearly the same space as E+/MCE/C+. |
1. JetBlue really needs to work on its website. As of this point, I still can't change or refund TrueBlue/award tickets online. The website is often offline and it is just clunky. It should not take more than 24 hours to post points on JetBlue operating flights.
2. It costs ridiculous amount of points to redeem a ticket on its partner airlines. I hope TrueBlue will post a more realistic award chart for the partner airlines. It should be easier to research on amount of points to use on your partner flights. 3. Food wise - I don't think hot food is possible, but how about changing your buy on board menu more frequently? You should change your buy on board menu every four months. I also want a pre-order option because JetBlue often runs out of fresh food on these transcontinental flights. Encourage people to pre-book these fresh items! It is a win-win for both airline and customers, when JetBlue can have a more realistic estimate of how much BOB items to board on each flight! |
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