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JetBlue Icelandair Flight Questions/Issues

JetBlue Icelandair Flight Questions/Issues

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Old May 29, 19, 7:42 pm
  #1  
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JetBlue Icelandair Flight Questions/Issues

A few months ago while planning my trip from JFK to KEF, I learned that JetBlue and Icelandair had become partners. I ended up booking my Icelandair flight through JetBlue because there was a cost savings rather than booking direct through Icelandair. Well, now is where the technical issues have begun. I wasn't able to pick a seat, so I called JetBlue who told me to call Icelandair. Great, Icelandair was able to assign my seat for me.

Tonight, I called Icelandair to see if any first class seats were available on my flight. They said they were, but I would need to call JetBlue to have them make the change since it was booked through them. I called JetBlue and they said they have no access to the Icelandair database to make this change and that Icelandair would have to do it. I keep getting the runaround from both companies. Okay, no big deal, I can keep my current class assignment. There was also a conflict as to the seat my paperwork says I was assigned vs what's on record with Icelandair.

When trying to manage my flight through the JetBlue app, I am unable to get to the manage section (also where I'd go to check in before the flight). I enter my booking confirmation and last name, then attempt to press "manage flight" and nothing happens. Has anyone else run into this? I'd like to make sure all the necessary information is entered and up to date.

When I asked the airlines if I could add a checked bag to my fare, I was told I would have to do this at the airport... odd.

Since booking, I have received a Known Traveler Number. Any ideas on whether or not I call JetBlue or Icelandair to have this added to my flight details?

I'm really not getting a good feeling about this upcoming flight going smoothly. Can anyone offer some information or advice on this scenario? Thanks!
RJS5689 is offline  
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Old May 30, 19, 10:58 am
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Cant help with these 2 carriers, but any time I used my miles and flew on a partner it was always the partner I was flying that I had to deal with be it for seats, special meals, checked bags etc etc yet if I wanted to change the flight time or date of flight or which cabin I wanted to fly in then I had to deal with the issuing carrier and not the carrier I was flying

So I believe in your case you need to deal with Jet Blue only if you wanted to change to 1st, everything else you need to deal with Icelandair that you mentioned
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Old Jun 3, 19, 6:04 am
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Originally Posted by RJS5689 View Post
When trying to manage my flight through the JetBlue app, I am unable to get to the manage section (also where I'd go to check in before the flight). I enter my booking confirmation and last name, then attempt to press "manage flight" and nothing happens. Has anyone else run into this? I'd like to make sure all the necessary information is entered and up to date.
I wouldn't read too much into this problem; I've had this same issue with JetBlue flights. Read through the forum to see the long list of JetBlue website issues...

I am completely speculating on this -- I have never tried it with this exact combination of airlines -- but oftentimes when you book a flight on airline A through a codeshare on airline B, the ticket has two confirmation numbers (PNRs) associated with it -- one for the ticketing carrier (in this case, JetBlue), and one for the operating carrier (in this case, Icelandair). The one you have in your ticket confirmation is the one from JetBlue -- but if you can get the Icelandair PNR, they may be able to see/do more in their system.

It may be worth calling JetBlue and asking them for the Icelandair PNR for your ticket -- and then calling Icelandair (or using their website) with that number in hand. Again, I'm guessing a bit here, but it can't hurt to ask...
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