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JetBlue Doesn't Listen to its Loyal Customers

JetBlue Doesn't Listen to its Loyal Customers

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Old Feb 9, 19, 10:54 pm
  #16  
 
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM, B6 Mosaic
Posts: 2,930
I am lifetime UA PP (2M miles) and consider Mosaic 3x better than UA's PP. Free flight cancellation is huge for me. Mosaic is just fine, thank you.
blueman2 is offline  
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Old Feb 10, 19, 12:50 pm
  #17  
 
Join Date: Dec 2012
Location: LAS
Programs: B6 Mosaic, Marriott Plat., UA, NZ
Posts: 132
Originally Posted by pWei View Post
Same here. No need for free upgrades. Though point upgrades would be nice.

Importantly - keep the same service level for mosiacs. That's huge.
Yah, upgrading with points (to Mint) would be the only addition I'd ever ask for. With that, the 15k yearly bonus would essentially be a free upgrade.
BbTrumpet is offline  
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Old Feb 10, 19, 5:09 pm
  #18  
 
Join Date: Nov 2014
Posts: 21
Agree with the website criticism. It got significantly worse in the recent "upgrade" and I find it not even usable with certain browsers (Firefox Explorer ). Can we have the old site back? Not perfect but much better than what we have now.
BostonAndy is offline  
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Old Feb 11, 19, 3:19 am
  #19  
 
Join Date: Jun 2012
Location: New England
Programs: DL GM, UA, B6, AA, WN, AS, AGR
Posts: 3,394
The new site is full of bugs and they don't seem to be interested in fixing them. It's especially bad with Chrome. I have to either delete all cookies from JetBlue every time, or use an incognito window because it keeps thinking that I'm logged in when I'm not, and then throws and error instead of redirecting me to the login page.
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Old Feb 11, 19, 9:57 am
  #20  
 
Join Date: Dec 2012
Location: LAS
Programs: B6 Mosaic, Marriott Plat., UA, NZ
Posts: 132
Originally Posted by diburning View Post
The new site is full of bugs and they don't seem to be interested in fixing them. It's especially bad with Chrome. I have to either delete all cookies from JetBlue every time, or use an incognito window because it keeps thinking that I'm logged in when I'm not, and then throws and error instead of redirecting me to the login page.
This bug seems newer than the actual site redesign, I've just started noticing it in the past two weeks. Could just be me though.

You can also do a logout via the top-right menu then log back in. Still crappy engineering work though...
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