New rules for Mosaic bonus?
I renewed my Mosaic for 2019 earlier this month and still haven't received the 15,000 bonus points. In the past, they were deposited in my account almost instantaneously. I called for the 2nd time this week and was told that with changes to the program in the past month, points are now being deposited AFTER the next qualifying flight after earning the status. Has anyone else experienced this? What exactly is the point of a BONUS that you earned outright if you still need to complete another action to receive said bonus? How is that customer friendly to your most loyal customers in any way?
This program is already one of the worst in the industry but between this and the declining customer service, this seriously might be what keeps me from renewing again in 2020. I'll be watching Delta closely in the next year. |
I’ve been waiting for my bonus too. Is that really the reason? Can anyone else confirm? |
Really? Points posting a bit later is what would make you move your business?
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Not my experience. I made Mosaic by flying 30 segments and made my last flight mid-December. The 15000 bonus posted with the points for that flight where I made status.
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I just requalified for 2019 and the 15000 bonus posted with the flight that qualified me
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Originally Posted by Vincent Zuo
(Post 30579315)
I just requalified for 2019 and the 15000 bonus posted with the flight that qualified me
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Originally Posted by Drummer
(Post 30582464)
Mine took a month to post, and even that took 2 phone calls.
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Originally Posted by caliform
(Post 30577404)
Really? Points posting a bit later is what would make you move your business?
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I forgot about the 15K. It hasn’t shown up. Flying on Tuesday so will follow up after that. |
Originally Posted by RWPrincess
(Post 30575928)
This program is already one of the worst in the industry but between this and the declining customer service, this seriously might be what keeps me from renewing again in 2020. I'll be watching Delta closely in the next year.
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Originally Posted by Yahtzee
(Post 30586738)
I forgot about the 15K. It hasn’t shown up. Flying on Tuesday so will follow up after that. |
Originally Posted by Yahtzee
(Post 30610230)
They didn't. Went onto chat and they said my question had been "escalated" and they would post next week.
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Posted overnight as "points correction".
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