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Mosaic: When can I select EMS seats? (if regular seats are all taken)

Mosaic: When can I select EMS seats? (if regular seats are all taken)

Old Oct 18, 18, 11:04 am
  #1  
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Join Date: Jan 2016
Programs: AA EXP, Hyatt Globalist, Marriott Premier Plat
Posts: 113
Mosaic: When can I select EMS seats? (if regular seats are all taken)

Checked in for a flight and I don't have any assigned seats at the moment - I know that I can get seat assignments at the gate, but I'm wondering if its also possible to assign them at the check-in counter or over the phone? Mosaic, if that matters.
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Old Oct 18, 18, 11:49 am
  #2  
Company Representative - Autoslash
 
Join Date: Jun 2006
Location: New York, NY
Posts: 3,644
Yes, you can get them assigned at the check-in counter. If flying out of JFK, there is a dedicated Mosaic counter. Other airports may have a different configuration, but regardless, they can assign you an EMS seat at check-in if they are still available.
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Old Oct 20, 18, 8:29 pm
  #3  
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Join Date: Apr 2001
Location: NYC
Posts: 69,133
Yes at the counter, no on the phone IME.
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