A means to contact the Mosaic/Loyalty department directly?
Jan 5, 2022, 12:28 pm
#1
Original Poster
Join Date: Jan 2022
Programs: Trueblue
Posts: 2
A means to contact the Mosaic/Loyalty department directly?
I'm wondering if their is a phone number or email to contact the Mosaic department rather than go through the regular customer services reps? The regular reps are telling me that I did not qualify for Mosaic status under the 2021 requirements.
On Dec 30th, I was 222 points and 1 flight segment shy of qualifying under track 2 (6000 points and 15 flight segments). I booked a roundtrip on Jetblue.com from NYC to Chicago and spent 8 hours flying back and forth just to earn Mosaic status for this upcoming year since I knew I was going to be traveling like crazy. The reps are now telling me that since the flights were operated by AA, they don't qualify but that's not what any of the literature on the website says. In addition, they are trying to convince me to buy the points via the mosaic qualifying extension to just qualify for track 1. Quite frankly, if I had even knew that was an option in the first place, I would have just done that. The points come out to the same amount that I spent on the flight. But they never advertised that as an option.
On Dec 30th, I was 222 points and 1 flight segment shy of qualifying under track 2 (6000 points and 15 flight segments). I booked a roundtrip on Jetblue.com from NYC to Chicago and spent 8 hours flying back and forth just to earn Mosaic status for this upcoming year since I knew I was going to be traveling like crazy. The reps are now telling me that since the flights were operated by AA, they don't qualify but that's not what any of the literature on the website says. In addition, they are trying to convince me to buy the points via the mosaic qualifying extension to just qualify for track 1. Quite frankly, if I had even knew that was an option in the first place, I would have just done that. The points come out to the same amount that I spent on the flight. But they never advertised that as an option.
Jan 5, 2022, 2:35 pm
#2
Join Date: Dec 2021
Programs: AAdvantage, SkyMiles, TrueBlue
Posts: 64
JetBlue's Mosaic customer service is 1-877-JET-TRUE.
That being said, on the JetBlue website: AA-operated segments do not qualify for Mosaic qualifying segments. AA-operated segments only earn you points to qualify for Mosaic.
From the TrueBlue FAQs (jetblue.com -> TrueBlue -> FAQs):
That being said, on the JetBlue website: AA-operated segments do not qualify for Mosaic qualifying segments. AA-operated segments only earn you points to qualify for Mosaic.
From the TrueBlue FAQs (jetblue.com -> TrueBlue -> FAQs):
Do the points I earn with partners help me qualify for TrueBlue Mosaic?
Yes. You earn Mosaic-Qualifying points and flight segments on the base fare of JetBlue-operated flights. Starting 5/26/2021 you will also be able to earn Mosaic-Qualifying points (but not flight segments) on the base fare of American Airlines-operated flights.
Jan 6, 2022, 9:48 am
#3
Join Date: Apr 2004
Location: FLL
Programs: UA 1K, B6 Mosaic
Posts: 824
Not sure if it targeted or not, but a number of Mosaics (including myself) are being "gifted" Mosaic for 2022. Some have said they earned Mosaic for 2022, and some did not, but were gifted it anyway.
Mosaic Status Extension?
Mosaic Status Extension?
Jan 9, 2022, 11:36 pm
#5
Join Date: Mar 2012
Location: DCA
Programs: B6, AA, AS
Posts: 118
Not sure if it targeted or not, but a number of Mosaics (including myself) are being "gifted" Mosaic for 2022. Some have said they earned Mosaic for 2022, and some did not, but were gifted it anyway.
Mosaic Status Extension?
Mosaic Status Extension?
But did they give you a phone # that actually works/gets thru to a human within an hour? lol
Jul 18, 2023, 6:02 pm
#6
Join Date: Jul 2009
Location: SFO
Programs: TK *G, HHonors Gold, UA 0.547MM and ex-1K but we gave up on each other
Posts: 201
Right. And the hold time is shorter than on the regular line.
But you have to enter a valid Mosaic TrueBlue number when it asks, or it tosses you into the regular queue.
That works for my wife's number, but not mine. I qualified for 2023 Mosaic retroactively this March by re-crediting an AA flight taken last year, and the phone system hasn't gotten the memo. So I punch in her number and then explain to the agent.
And for email - I just sent a question to [email protected] and got an acknowledgement email. So far so good.
But you have to enter a valid Mosaic TrueBlue number when it asks, or it tosses you into the regular queue.
That works for my wife's number, but not mine. I qualified for 2023 Mosaic retroactively this March by re-crediting an AA flight taken last year, and the phone system hasn't gotten the memo. So I punch in her number and then explain to the agent.
And for email - I just sent a question to [email protected] and got an acknowledgement email. So far so good.