Departure Delay Compensation...Yes or No - ?
Jan 8, 2018, 12:30 pm
#1
Original Poster
Join Date: Jun 2005
Location: LAX, SNA, LGB
Posts: 42
Departure Delay Compensation...Yes or No - ?
I experienced a departure delay of just over 2 hours...2 hours and 5 minutes, I think. In his pre-taxi greeting, the Captain made some mention of a jet being "broken" earlier in the day, and B6 having to deploy a new one to fulfill the rest of the day's schedule.
I have 2 questions:
(1) For a 2 hour, 5 minute departure delay, should I expect auto-compensation?
B6 documents I perused while waiting seem to indicate no, but in the past, I believe I have received automatic compensation for delays in the 2-3 hour range.
(2) This was a TrueBlue award ticket, i.e. I paid nothing except the Sept. 11 security fee.
Is departure delay compensation given on award tickets?
Thanks.
I have 2 questions:
(1) For a 2 hour, 5 minute departure delay, should I expect auto-compensation?
B6 documents I perused while waiting seem to indicate no, but in the past, I believe I have received automatic compensation for delays in the 2-3 hour range.
(2) This was a TrueBlue award ticket, i.e. I paid nothing except the Sept. 11 security fee.
Is departure delay compensation given on award tickets?
Thanks.
Jan 8, 2018, 1:13 pm
#2
Company Representative - AutoSlash and HotelSlash
Join Date: Jun 2006
Location: autoslash.com | hotelslash.com
Posts: 5,665
No, the delay must be at least 3 hours on a departure delay to received compensation. For an onboard ground delay on arrival, it's 1 hour or more. See JetBlue Customer Bill of Rights.
If your situation met the conditions then you would receive the appropriate level of compensation to your travel bank account good for future travel regardless of whether your ticket was originally purchased with cash or points.
If your situation met the conditions then you would receive the appropriate level of compensation to your travel bank account good for future travel regardless of whether your ticket was originally purchased with cash or points.
Jan 8, 2018, 1:36 pm
#3
Original Poster
Join Date: Jun 2005
Location: LAX, SNA, LGB
Posts: 42
No, the delay must be at least 3 hours on a departure delay to received compensation. For an onboard ground delay on arrival, it's 1 hour or more. See JetBlue Customer Bill of Rights.
If your situation met the conditions then you would receive the appropriate level of compensation to your travel bank account good for future travel regardless of whether your ticket was originally purchased with cash or points.
If your situation met the conditions then you would receive the appropriate level of compensation to your travel bank account good for future travel regardless of whether your ticket was originally purchased with cash or points.
Thanks for the detailed response.