Website errors
 

I have an upcoming ticket where I purchased preferred seating.

I wanted to change the seat and the website attempted to charge me $40 again. So I called in and asked the representative to please change my seat which she did.

Since then, my record locator gives an error on the website and is inaccessible.

I called today and through a supervisor back to the agent who answered the phone, I was told I could do an even exchange but even with a new booking and locator, it wouldn't guarantee I could view my ticket online.

1) Is the website that bad that any new revenue booking is subject to errors on the website?

2) What should I do here? I am using this flight to connect to an international flight on two different tickets and carriers. I don't have room for error if I get to the airport and there's an issue. I won't be able to check in online. I could go to the airport the previous day to get a boarding pass, but I won't have my luggage with me.

Very aggravating for a simple seat change.

thanks

Hmm, tough one there. Have you considered asking them to cancel that ticket and reissue you a new one (at the same rate you booked the original flight)?
That might be a way around it. You would, however, earn less trueblue points (phone booking earns less than online booking).

Yes, but as the supervisor indicated, it may not show online... meaning they think any new revenue ticket may not show. Which is a bizarre response.

Not worry about it. The ticket is fine. You're dealing with a display error, not a ticket error. If you're really worried then give yourself an extra 30 minutes at the airport that day.

Thanks.

Here's what it says FYI

Oops! Unfortunately we were unable to process your request. Please try again or call 1-800-JETBLUE (538-2583)

There was an error processing your request. Please try again. If you receive this error repeatedly, please contact 1-800-JETBLUE (538-2583) for assistance.

B6's website IT is probably their weaker link, besides irrops because of limited network.
You can't view a JetBlue Vacations booking online until check-in opens.
Luckily I've had really good customer service reps that quickly handle anything I need taken care of. Had a very nice lady do a booking from a Vacations credit a few weeks ago. She was not only quick & professional but also funny. A few jokes along the way made things pass quickly.

It has happened to me too although you'll be fine. I had a booking that was involuntarily exchanged due to a schedule change, and after that happened, it would never show me the seat map. Even after I did another change (weather waiver) the seat map would not appear for me "This itinerary is not eligible for seat selection. Please call 1-800-JETBLUE for assistance"

The seat map should work fine at OLCI and at the kiosk if your departing airport has them.

Flights posted no problem.