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Old Sep 18, 2016, 3:39 pm
  #1  
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Mosaic Benefits - Experiences
Does anyone know how late a reservation can be cancelled? Can you cancel and get credit/refund even after checking in?
Last edited by jay_dubya; Sep 18, 2016 at 4:35 pm
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Old Sep 18, 2016, 6:13 pm
  #2  
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Yes, though it gets harder (but not impossible) inside ~3 hours when the flight goes to gate control and you are checked in.
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Old Sep 20, 2016, 10:51 pm
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I've cancelled about two hours before departure, even after checking in. You can un-check-in yourself under manage flights then cancel flight for a refund. For non-refundable flights, I believe you would have to call the Mosiac line
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Old Sep 21, 2016, 5:50 am
  #4  
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Originally Posted by pchong8
I've cancelled about two hours before departure, even after checking in. You can un-check-in yourself under manage flights then cancel flight for a refund. For non-refundable flights, I believe you would have to call the Mosiac line
Thanks. I was able to cancel 9 hours before by using twitter
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Old Sep 22, 2016, 1:33 pm
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Join Date: Aug 2015
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Originally Posted by pchong8
I've cancelled about two hours before departure, even after checking in. You can un-check-in yourself under manage flights then cancel flight for a refund. For non-refundable flights, I believe you would have to call the Mosiac line
I believe you can also do this on the app as there is a Modify Check-In option on the home screen now. That's a relatively new feature.
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Old Oct 27, 2016, 8:39 am
  #6  
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Originally Posted by RWPrincess
I believe you can also do this on the app as there is a Modify Check-In option on the home screen now. That's a relatively new feature.
You can modify check in online, but you may have to call to cancel the reservation. On award tickets you definitely have to contact them.
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Old Oct 27, 2016, 8:42 am
  #7  
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Self tagging luggage
My wife flew out of FLL a few nights ago. She's also a mosaic. She was flying with 2 kids and luggage.
She went to the mosaic line to check in and was told at the counter to go use the self tagging kiosks. Is that the new policy, or was the agent just unhelpful?
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Old Oct 29, 2016, 8:51 am
  #8  
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Originally Posted by jay_dubya
Is that the new policy, or was the agent just unhelpful?
The latter.
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Old Apr 9, 2017, 12:37 am
  #9  
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I can't find this clearly spelled out anywhere - are mosaics allowed bags up to 70 pounds, or only 50?
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Old Apr 9, 2017, 8:17 am
  #10  
 
Join Date: Jul 2014
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It may be an unpublished benefit but this would be the first I've heard of it.

50 lbs is the max for any single customer bag before oversize charges.
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Old Apr 9, 2017, 6:59 pm
  #11  
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Originally Posted by jay_dubya
My wife flew out of FLL a few nights ago. She's also a mosaic. She was flying with 2 kids and luggage.
She went to the mosaic line to check in and was told at the counter to go use the self tagging kiosks. Is that the new policy, or was the agent just unhelpful?
Unhelpful. At SFO / JFK they are happy to help.
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Old Apr 10, 2017, 7:12 am
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Join Date: Sep 2015
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Originally Posted by caliform
Unhelpful. At SFO / JFK they are happy to help.
I'll add that they are also extremely helpful at FLL. Mosaic check-in is quite small at FLL, but even when the one desk/monitor isn't staffed I've had nothing but very positive experiences.
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Old Apr 15, 2017, 8:37 pm
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Helpful at MCO and LGB too. I don't think either airport has self-tagging kiosks though.
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Old May 20, 2017, 6:03 pm
  #14  
 
Join Date: May 2017
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As a Mosaic, if I see a flight I booked has dropped in price, given the no fee cancellations/changes, is it easier to cancel and re-book, or change to another flight, and then back to the current flight at the new price?
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Old May 20, 2017, 6:14 pm
  #15  
 
Join Date: Jul 2014
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You can do it yourself on the website if you want. I would call the Mosaic line and tell them what you want to do. They'll help you out. Most likely just cancel and rebook.
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