Help get Mosaic Status back
 

So back in Oct I was booking a flight through the Mosaic help desk (have had Mosaic status for three years) and during that conversation the Rep indicated I was almost at Mosaic for 2015. She indicated she could rebook one of my flights right then to get the double points offer running for existing Mosaic customers and that I only needed to take make three more segments. I had three round trips planned for Nov/Dec and completed them.
Fast-forward to Jan 5 and I call to move one of my flights this month and they indicate that there would be a $100 rebooking fee. I called Mosaic and they said I had enough segments but was only 800 points shy and therefore didn’t make Mosaic status for 2015. I was transfered to two agents who both indicated there was nothing they could do for me. I wrote their customer support division and was told twice, that even though their representative led me astray I was still responsible and that the system is automated and they couldn’t give me Mosaic (and that they wanted to treat everyone equally).

So my question is does anyone know another way to attempt to elevate this and try and get my status back. The addition of a checked bag fee and the inability to rebook without paying (my plans change regularly) is going to really hurt.

Any suggestions or known avenues would be helpful.

Thanks

Sorry to hear you got an unpleasant surprise. I'd also be quite disappointed. But I'm afraid that if escalating, you would be trying to argue on a "he/she said to me three months ago" basis. That's not among the criteria for qualifying for Mosaic; it's having enough segments/base points, and B6 would be in a quandary trying to deal with others who came not-close-enough and wanted to put forth that argument.

It's easy to keep track of what has actually posted to the account, and after the November flight (at the latest) I would have done the math and adjusted my December flight accordingly. (Of course, the fact that B6 is rather slow at posting completed flights doesn't help.) Or done a mileage run. If you make such substantial use of the Mosaic benefits, it might be financially worth your while to book a high-priced run during the current double-miles promo period, but work the math out on paper, not in your head, and certainly not in the head of anyone else on the telephone. Sadly you now know that there's too much risk of error there.

Ouch! Sorry to hear that elevating the issue didn't help, but even the Mosaic line seems to be very limited in what in they're able to do, especially when it comes to TrueBlue points. The lag on the points posting can be an issue, so, if you're close, it's best to look at the itineraries under 'Manage Flights' and pull up the 'View/Print' Itinerary under Itinerary Options. Then calculate the points based upon the fare and excluding taxes. I started flying with them last May and qualified in for Mosaic in September and was able to calculate when I would hit it using the method described above. Sorry, but I can't offer a suggestion here because I don't think B6 will take any-thing.

If the benefits are worth it for your type of traveling, e.g. frequent same day changes, I would concur with BlaiseBOS and book a 'points run'. If you do a same day turn-around in Mint on a week-end in February, at $1,287 each way, that should put you over the top. I added a few flights to Florida with the promotion, just in case, flying with B6 eases up over the next couple of months.