jetblue email issue
Jul 23, 2012, 8:05 am
#1
Original Poster
Join Date: Jul 2012
Location: NY
Programs: TrueBlue, SkyMiles, AAdvantage, Marriott Rewards, HHonors, Enterprise Plus
Posts: 78
jetblue email issue
Since I changed my email address for my trueblue account a month or so ago I receive no emails from jetblue anymore with regards to any promotions.
I asked jetblue about it, and they say everything looks ok on their end. It has to be something with their database when changing your email.
I still receive the emails when I book a flight but that comes from a different database other then trueblue/getaways promotions.
Any ideas on who to talk to at jetblue to have correct this database issue.
Not an issue except when they email you individual promo codes, I won't get them.
I asked jetblue about it, and they say everything looks ok on their end. It has to be something with their database when changing your email.
I still receive the emails when I book a flight but that comes from a different database other then trueblue/getaways promotions.
Any ideas on who to talk to at jetblue to have correct this database issue.
Not an issue except when they email you individual promo codes, I won't get them.
Jul 23, 2012, 1:46 pm
#2
Join Date: Dec 2011
Location: BOS
Programs: B6, Amtrak, DL, AA, Marriott, Hilton
Posts: 274
I'm in the same boat, although my email has never changed since either first flight on B6 or joining TB. I never get promotional emails. Ironically, my wife who's only bought one ticket on B6 herself (usually traveling with me) and uses her AA # instead of a TB # does get them.
I've never gotten around to calling them about it but I can't sign up on the website, since it always says "this address is already signed up."
I've never gotten around to calling them about it but I can't sign up on the website, since it always says "this address is already signed up."
Sep 14, 2012, 9:11 pm
#4
Original Poster
Join Date: Jul 2012
Location: NY
Programs: TrueBlue, SkyMiles, AAdvantage, Marriott Rewards, HHonors, Enterprise Plus
Posts: 78
and they still haven't resolved it. Amazing they can fix planes but cant fix a simple database error that causes it to happen with certain email addresses.